Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
$86K - $137K *
Optimize project outcomes as you manage small to medium-sized initiatives. Collaborate across teams, navigate risks, and ensure timely delivery of quality solutions while enhancing communication and s...
Reposted 1 week ago
Digital Customer Success Manager, AI & Automation
$105K - $160K *
Drive customer success by optimizing digital journeys and automating solutions. Collaborate cross-functionally to enhance user experiences while leveraging AI and coding skills to maintain and deploy...
2 weeks ago
Client Success Manager - WasteX
$80K - $95K *
Drive customer success by managing relationships, enhancing value, and collaborating internally to optimize operations. Leverage your expertise to create impactful solutions and foster long-term partn...
3 weeks ago
Senior Customer Success Manager
$110K - $130K *
Unlock your potential by driving customer success and strategic growth. Collaborate with cross-functional teams to enhance customer outcomes, mitigate risks, and expand enterprise accounts, ensuring l...
1 week ago
$110K - $130K *
Champion strategic customer success by developing account plans, driving engagement, and enhancing product adoption. Leverage data and AI tools to foster relationships with key members and ensure thei...
Reposted yesterday
Senior CPX Operations Manager, Customer Success
$74K - $125K *
Drive operational efficiency and optimize workflows within the Customer Success organization, managing projects and enhancing systems to support continuous improvement and data integrity across teams...
Yesterday
Customer Success Manager (Technical)
$80K - $95K *
Lead the charge in customer success by ensuring seamless integration and support for connected hardware, driving account growth through exceptional service and technical expertise...
1 week ago
$100K - $130K *
Pioneer customer success by guiding retailers through onboarding and adoption of our AI-driven Retail Planning and Pricing platform, ensuring long-term relationships and optimized inventory performanc...
2 weeks ago
Senior Enterprise Account Executive
$320K - $480K *
Champion new business growth by converting prospects into customers through strategic prospecting, consultative selling, and executive alignment, ensuring a seamless transition to post-sale teams whil...
2 weeks ago
$80K - $95K *
Empower client success by managing onboarding and project delivery, ensuring clients realize software value. Collaborate with stakeholders to drive adoption, satisfaction, and long-term relationships...
3 weeks ago
Client Growth & Success Principal Manager- Enterprise Accounts
$150K - $175K *
Shape the future of client partnerships by driving strategic growth and success for large enterprise organizations. Collaborate with cross-functional teams to deliver exceptional value and measurable...
2 weeks ago
Senior Customer Success Operations Manager
$123K - $186K *
Drive strategic transformation in Customer Success, enhancing proactive initiatives and value delivery across the organization. Collaborate with cross-functional teams to optimize segmentation, capaci...
Reposted 4 days ago
Director, Customer Success Managers
$140K - $175K *
Take ownership of global customer retention and expansion by leading a diverse team of Customer Success Managers. Drive operational excellence and collaborate cross-functionally to enhance customer sa...
Yesterday
Scaled Customer Success Manager - Ads
$85K - $90K *
Empower customers through innovative strategies and data insights in digital advertising. Establish scaled success and deep relationships within the Ads portfolio, setting new standards for retention...
Reposted 5 days ago
Client Success Manager III - Energy Efficiency
$105K - $120K *
Drive client success by managing utility and energy efficiency programs, ensuring satisfaction, fostering relationships, and identifying growth opportunities while delivering on contractual obligation...
Reposted 6 days ago
Customer Success Director (Oracle Focused)
$100K - $125K *
Engage with strategic Oracle customers to drive success through relationship management, implementation guidance, and value realization. Champion customer outcomes and optimize their journey with Redw...
Reposted yesterday
Sr. Account Manager - Enterprise
$160K - $190K *
Drive strategic growth by managing key Pharma and Biotech accounts, engaging C-suite executives, and leading expansion sales processes. Collaborate cross-functionally to enhance client experiences and...
2 weeks ago
Senior Partner Sales Manager - Salesforce
$150K - $180K *
Accelerate revenue growth by driving strategic partnerships and sales initiatives. Own a quota, cultivate executive relationships, and implement market strategies to position the organization as a lea...
6 days ago
Senior Partner Sales Manager - Salesforce
$150K - $180K *
Shape the future of enterprise sales by driving revenue through strategic partnerships. Collaborate with senior executives to develop market strategies and enhance our reputation as a leader in digita...
6 days ago
Senior Customer Success Manager, Enterprise
$136K - $215K *
Lead the charge in enhancing enterprise customer relationships by managing renewals, identifying risks, and driving engagement strategies. Collaborate across teams to ensure customer value and satisfa...
4 weeks ago
Manager, Customer Success - Property
$100K - $130K *
Drive customer success by leading a team of managers to enhance client experiences, ensuring value delivery and operational excellence in multifamily property management. Collaborate cross-functionall...
2 weeks ago
Customer Success Operations Analyst
$120K - $130K *
Drive the transformation of customer data into automated reporting and AI tools, enhancing customer health tracking and executive visibility. Collaborate across teams to streamline workflows and ensur...
3 weeks ago
Account Solution Engineer - Enterprise Nonprofit Team
$134K - $180K *
Shape the future of nonprofit technology by leveraging your expertise to empower mission-driven organizations with innovative Salesforce solutions and strategic insights...
Today
$88K - $105K *
Help us build lasting customer relationships by diagnosing needs and advocating for solutions. Leverage your expertise in a dynamic environment to drive product adoption and contribute to strategic re...
5 days ago
$110K - $130K *
Elevate event experiences by managing diverse corporate programs, from flagship conferences to internal meetings. Collaborate cross-functionally to ensure seamless execution, budget adherence, and imp...
3 weeks ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.