Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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1
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$86K - $137K *

Optimize project outcomes as you manage small to medium-sized initiatives. Collaborate across teams, navigate risks, and ensure timely delivery of quality solutions while enhancing communication and s...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $160K *

Drive customer success by optimizing digital journeys and automating solutions. Collaborate cross-functionally to enhance user experiences while leveraging AI and coding skills to maintain and deploy...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Drive customer success by managing relationships, enhancing value, and collaborating internally to optimize operations. Leverage your expertise to create impactful solutions and foster long-term partn...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Unlock your potential by driving customer success and strategic growth. Collaborate with cross-functional teams to enhance customer outcomes, mitigate risks, and expand enterprise accounts, ensuring l...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion strategic customer success by developing account plans, driving engagement, and enhancing product adoption. Leverage data and AI tools to foster relationships with key members and ensure thei...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$74K - $125K *

Drive operational efficiency and optimize workflows within the Customer Success organization, managing projects and enhancing systems to support continuous improvement and data integrity across teams...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $95K *

Lead the charge in customer success by ensuring seamless integration and support for connected hardware, driving account growth through exceptional service and technical expertise...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Pioneer customer success by guiding retailers through onboarding and adoption of our AI-driven Retail Planning and Pricing platform, ensuring long-term relationships and optimized inventory performanc...

Texas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$320K - $480K *

Champion new business growth by converting prospects into customers through strategic prospecting, consultative selling, and executive alignment, ensuring a seamless transition to post-sale teams whil...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Empower client success by managing onboarding and project delivery, ensuring clients realize software value. Collaborate with stakeholders to drive adoption, satisfaction, and long-term relationships...

Cleveland, OHRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $175K *

Shape the future of client partnerships by driving strategic growth and success for large enterprise organizations. Collaborate with cross-functional teams to deliver exceptional value and measurable...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$123K - $186K *

Drive strategic transformation in Customer Success, enhancing proactive initiatives and value delivery across the organization. Collaborate with cross-functional teams to optimize segmentation, capaci...

United StatesRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $175K *

Take ownership of global customer retention and expansion by leading a diverse team of Customer Success Managers. Drive operational excellence and collaborate cross-functionally to enhance customer sa...

Ontario, CARemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $90K *

Empower customers through innovative strategies and data insights in digital advertising. Establish scaled success and deep relationships within the Ads portfolio, setting new standards for retention...

United StatesRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $120K *

Drive client success by managing utility and energy efficiency programs, ensuring satisfaction, fostering relationships, and identifying growth opportunities while delivering on contractual obligation...

United StatesRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $125K *

Engage with strategic Oracle customers to drive success through relationship management, implementation guidance, and value realization. Champion customer outcomes and optimize their journey with Redw...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Transportation

$160K - $190K *

Drive strategic growth by managing key Pharma and Biotech accounts, engaging C-suite executives, and leading expansion sales processes. Collaborate cross-functionally to enhance client experiences and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Accelerate revenue growth by driving strategic partnerships and sales initiatives. Own a quota, cultivate executive relationships, and implement market strategies to position the organization as a lea...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Shape the future of enterprise sales by driving revenue through strategic partnerships. Collaborate with senior executives to develop market strategies and enhance our reputation as a leader in digita...

New York, NYRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$136K - $215K *

Lead the charge in enhancing enterprise customer relationships by managing renewals, identifying risks, and driving engagement strategies. Collaborate across teams to ensure customer value and satisfa...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Drive customer success by leading a team of managers to enhance client experiences, ensuring value delivery and operational excellence in multifamily property management. Collaborate cross-functionall...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $130K *

Drive the transformation of customer data into automated reporting and AI tools, enhancing customer health tracking and executive visibility. Collaborate across teams to streamline workflows and ensur...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$134K - $180K *

Shape the future of nonprofit technology by leveraging your expertise to empower mission-driven organizations with innovative Salesforce solutions and strategic insights...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Help us build lasting customer relationships by diagnosing needs and advocating for solutions. Leverage your expertise in a dynamic environment to drive product adoption and contribute to strategic re...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate event experiences by managing diverse corporate programs, from flagship conferences to internal meetings. Collaborate cross-functionally to ensure seamless execution, budget adherence, and imp...

Colorado, USRemote

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.