Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$135K - $160K *

Champion growth by leading a dynamic team of sales engineers, collaborating with sales leadership to drive technical strategies and enhance customer value in the Enterprise sector. Stay ahead of indus...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion strategic HR initiatives that drive organizational design, talent development, and change management. Collaborate with senior leaders to enhance employee experience and align workforce planni...

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3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K *

Develop strong client relationships and drive revenue growth by managing the entire sales cycle, identifying expansion opportunities, and delivering tailored SaaS solutions to existing accounts in a f...

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3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$160K *

Drive the future of project controls by providing expert EVM, cost, and schedule analysis for federal programs. Collaborate with cross-functional teams to enhance decision-making and ensure program co...

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2 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join a team that's driving complex real estate transactions, managing high-profile portfolios, and collaborating with stakeholders to deliver strategic solutions for corporate clients...

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2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $180K *

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1 week ago

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Today

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$150K - $180K *

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1 week ago

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$79K - $120K *

Partner with us to enhance sales efficiency by owning project-level workstreams, streamlining processes, and utilizing data analytics to empower our Enterprise Account Executives to focus on customer...

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Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$112K - $176K *

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Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$179K - $254K *

Join a team that's driving the future of mobility and IoT! Oversee product lifecycles, collaborate with executives, and navigate complex networks to align cutting-edge solutions with customer needs an...

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Reposted 1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$75K - $100K *

Innovate user experiences by managing and enhancing the Salesforce platform. Collaborate with stakeholders to translate business needs into effective solutions, ensuring data quality and user adoption...

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1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Drive impactful cost management strategies, oversee project budgets, and enhance client value through effective analysis and reporting. Collaborate with diverse teams to foster relationships and suppo...

Birmingham, ALRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$204K - $254K *

Lead technical engagements with customers, driving product success through demos, presentations, and collaboration with sales. Contribute to a high-growth team focused on innovative solutions and cust...

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5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

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Reposted 4 days ago

  •   8 - 10 years exp.  •   Technical Services

$112K - $193K *

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Reposted 2 days ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Manage complex cybersecurity verification programs across large-scale data center projects. Lead coordination among diverse teams, ensuring operational readiness and technical integration throughout c...

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5 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$150K - $190K *

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3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$98K - $183K *

Engage senior-level stakeholders and drive complex sales growth by developing data-driven solutions and strategic account plans, ensuring customer objectives are met and revenue is increased across Co...

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Reposted yesterday

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Elevate integrations by leading the product roadmap, focusing on API-first solutions and enhancing developer experience to drive scalability and monetization across the platform...

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1 week ago

  •   8 - 10 years exp.  •   Technical Services

$85K - $95K *

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1 week ago

  •   Less than 5 years exp.  •   Business Services

$110K - $120K *

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Mclean, VARemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Champion client success by leading complex implementations, managing risks, and ensuring operational readiness. Collaborate with executive stakeholders to deliver projects on time while maintaining hi...

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Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $182K *

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3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $130K *

Drive new business growth by owning the full sales lifecycle, engaging senior leaders, and closing complex SaaS deals in the ERP space. Build relationships, uncover opportunities, and translate comple...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.