Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$90K - $120K *

Elevate your career by managing strategic partnerships with enterprise service professionals. Drive revenue growth and retention through data-driven insights and executive-level relationships, ensurin...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$160K - $200K *

Unlock potential by driving sales growth through AI-powered analytics solutions. Collaborate with medium-sized businesses to understand their needs and deliver tailored solutions, while continuously d...

New York, USRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Engage with key customers to drive growth and enhance market position. Build strategic relationships, identify opportunities, and deliver exceptional service while managing sales activities and collab...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$113K - $197K *

Unlock the potential of product strategy and execution by leading cross-functional teams to deliver innovative solutions. Drive enterprise transformations and ensure alignment with business objectives...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$115K - $136K *

Innovate by driving new business opportunities with executive finance leaders. Leverage your consultative sales skills to deliver transformative SaaS solutions, ensuring measurable outcomes and buildi...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform educational outcomes by leading strategic partnerships with K-12 districts. Leverage your expertise to drive literacy initiatives, influence district strategies, and foster long-term relatio...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Grow your career with a strategic role focused on managing and expanding key B2B accounts. Drive customer satisfaction and retention through consultative program management, while collaborating with c...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$108K - $172K *

Unlock potential by partnering with regional leadership to drive people strategies, enhance organizational effectiveness, and foster a diverse, engaged culture in a dynamic retail environment. Influen...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$145K - $165K *

Champion revenue growth by building partnerships with city officials and transport operators. Navigate complex sales cycles, execute market plans, and provide strategic insights for sustainable public...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$75K - $95K *

Elevate mobile app acquisition strategies by managing omni-channel paid media campaigns. Collaborate with clients to optimize performance, drive growth, and ensure seamless execution across platforms...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Media

$120K - $140K *

Join our dynamic sales team to drive enterprise demand and own the full sales cycle. Engage with senior stakeholders, leverage a sophisticated SaaS platform, and lead strategic conversations across mu...

San Mateo, CARemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform client engagement by leading a high-performing Client Success team focused on operational excellence and strategic growth in Revenue Cycle Management. Drive satisfaction, retention, and coll...

Dallas, TXRemote

Today

  •   11 - 15 years exp.  •   Healthcare

$120K - $145K *

Drive user-centered design initiatives by leading research, mapping journeys, and prototyping solutions. Collaborate with teams to validate usability and outcomes while maintaining design practices an...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$197K - $257K *

Champion the transformation of connected content into actionable knowledge within Confluence. Drive strategy, ensure quality, and enhance user experience by managing content organization and freshness...

San Francisco, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in driving customer engagement and success across enterprise accounts. Own the post-sale journey, collaborate cross-functionally, and create value-driven strategies that energize clien...

Austin, TXRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$152K - $190K *

Join a team that's unlocking the potential of IoT for mid-sized businesses. Drive impactful sales, manage complex negotiations, and engage with diverse stakeholders to deliver innovative sensor soluti...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the design and implementation of B2B revenue accounting processes, ensuring efficient contract-to-cash operations while collaborating with cross-functional teams to drive growth and reduce manual...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Healthcare

$145K - $160K *

Join our dynamic team as you drive impactful solutions in an AI-Native environment. Collaborate cross-functionally to enhance customer experiences and strategically guide product direction while focus...

CanadaRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate your career by driving sales in the employer benefits space. Shape growth, manage relationships, and collaborate across teams to deliver impactful solutions for SMB clients in the Rocky Mounta...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Hospitality & Recreation

$108K - $142K *

Unlock potential by supporting executives in a dynamic environment. Manage complex calendars, travel logistics, and team initiatives while fostering cross-functional relationships to drive business pr...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$101K - $140K *

Drive client growth and retention by building trust with C-Level executives. Manage complex sales processes in a dynamic environment, ensuring clients maximize value from services while identifying ne...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Unlock potential by driving sales in the employer benefits space, managing relationships, and closing deals in Texas and Oklahoma. Collaborate with teams to shape growth and ensure successful implemen...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Hospitality & Recreation

$100K - $120K *

Lead the charge in transforming employer benefits by driving sales growth in the Mid-Atlantic region. Collaborate with teams to manage client relationships and contribute to product development while...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Hospitality & Recreation

$135K - $145K *

Lead the charge in optimizing payroll integration operations, managing teams, and driving strategic alignment across functions. Elevate customer experience through data-driven insights and innovative...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $150K *

Engage enterprise clients by leveraging your sales expertise to identify needs, close deals, and drive growth. Collaborate with teams to enhance customer satisfaction and shape sales strategies in a d...

Houston, TXRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.