Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Account Partner, Large Pro Partnerships
$90K - $120K *
Elevate your career by managing strategic partnerships with enterprise service professionals. Drive revenue growth and retention through data-driven insights and executive-level relationships, ensurin...
6 days ago
$160K - $200K *
Unlock potential by driving sales growth through AI-powered analytics solutions. Collaborate with medium-sized businesses to understand their needs and deliver tailored solutions, while continuously d...
1 week ago
$100K - $120K *
Engage with key customers to drive growth and enhance market position. Build strategic relationships, identify opportunities, and deliver exceptional service while managing sales activities and collab...
1 week ago
Product Manager - Data Migration
$113K - $197K *
Unlock the potential of product strategy and execution by leading cross-functional teams to deliver innovative solutions. Drive enterprise transformations and ensure alignment with business objectives...
2 weeks ago
$115K - $136K *
Innovate by driving new business opportunities with executive finance leaders. Leverage your consultative sales skills to deliver transformative SaaS solutions, ensuring measurable outcomes and buildi...
3 weeks ago
Strategic Account Executive (FL)
$110K - $130K *
Transform educational outcomes by leading strategic partnerships with K-12 districts. Leverage your expertise to drive literacy initiatives, influence district strategies, and foster long-term relatio...
2 weeks ago
Key Account Manager - CSP/Workboots.com
$80K - $95K *
Grow your career with a strategic role focused on managing and expanding key B2B accounts. Drive customer satisfaction and retention through consultative program management, while collaborating with c...
Reposted 1 week ago
Sr. Manager, People Business Partner
$108K - $172K *
Unlock potential by partnering with regional leadership to drive people strategies, enhance organizational effectiveness, and foster a diverse, engaged culture in a dynamic retail environment. Influen...
2 days ago
Senior Enterprise Account Executive, Western US
$145K - $165K *
Champion revenue growth by building partnerships with city officials and transport operators. Navigate complex sales cycles, execute market plans, and provide strategic insights for sustainable public...
Reposted 3 weeks ago
Senior Account Manager, Paid Media (Omnichannel)
$75K - $95K *
Elevate mobile app acquisition strategies by managing omni-channel paid media campaigns. Collaborate with clients to optimize performance, drive growth, and ensure seamless execution across platforms...
Today
$120K - $140K *
Join our dynamic sales team to drive enterprise demand and own the full sales cycle. Engage with senior stakeholders, leverage a sophisticated SaaS platform, and lead strategic conversations across mu...
1 week ago
Head of Client Success Management (RCM)
$150K - $180K *
Transform client engagement by leading a high-performing Client Success team focused on operational excellence and strategic growth in Revenue Cycle Management. Drive satisfaction, retention, and coll...
Today
Principal Experience Strategist
$120K - $145K *
Drive user-centered design initiatives by leading research, mapping journeys, and prototyping solutions. Collaborate with teams to validate usability and outcomes while maintaining design practices an...
2 weeks ago
Principal Product Manager, Confluence Aggregation
$197K - $257K *
Champion the transformation of connected content into actionable knowledge within Confluence. Drive strategy, ensure quality, and enhance user experience by managing content organization and freshness...
3 weeks ago
$150K - $180K *
Lead the charge in driving customer engagement and success across enterprise accounts. Own the post-sale journey, collaborate cross-functionally, and create value-driven strategies that energize clien...
Reposted 3 weeks ago
Account Executive, Mid Market (West)
$152K - $190K *
Join a team that's unlocking the potential of IoT for mid-sized businesses. Drive impactful sales, manage complex negotiations, and engage with diverse stakeholders to deliver innovative sensor soluti...
2 weeks ago
Senior Accounting Manager, B2B Revenue
$120K - $145K *
Lead the design and implementation of B2B revenue accounting processes, ensuring efficient contract-to-cash operations while collaborating with cross-functional teams to drive growth and reduce manual...
1 month ago
$145K - $160K *
Join our dynamic team as you drive impactful solutions in an AI-Native environment. Collaborate cross-functionally to enhance customer experiences and strategically guide product direction while focus...
Reposted 1 week ago
$100K - $120K *
Elevate your career by driving sales in the employer benefits space. Shape growth, manage relationships, and collaborate across teams to deliver impactful solutions for SMB clients in the Rocky Mounta...
Today
$108K - $142K *
Unlock potential by supporting executives in a dynamic environment. Manage complex calendars, travel logistics, and team initiatives while fostering cross-functional relationships to drive business pr...
2 weeks ago
$101K - $140K *
Drive client growth and retention by building trust with C-Level executives. Manage complex sales processes in a dynamic environment, ensuring clients maximize value from services while identifying ne...
2 weeks ago
$100K - $120K *
Unlock potential by driving sales in the employer benefits space, managing relationships, and closing deals in Texas and Oklahoma. Collaborate with teams to shape growth and ensure successful implemen...
Today
$100K - $120K *
Lead the charge in transforming employer benefits by driving sales growth in the Mid-Atlantic region. Collaborate with teams to manage client relationships and contribute to product development while...
Today
Sr Manager, Payroll Connection & Integration Support
$135K - $145K *
Lead the charge in optimizing payroll integration operations, managing teams, and driving strategic alignment across functions. Elevate customer experience through data-driven insights and innovative...
6 days ago
Enterprise Account Executive - Central
$125K - $150K *
Engage enterprise clients by leveraging your sales expertise to identify needs, close deals, and drive growth. Collaborate with teams to enhance customer satisfaction and shape sales strategies in a d...
4 weeks ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.