Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$224K - $308K *

Transform the MSSP partner landscape by driving adoption, building relationships, and integrating cutting-edge solutions. Collaborate with partners to enhance technical offerings and ensure success ac...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $95K *

Champion operational excellence by managing client accounts, translating performance data into actionable insights, and fostering strong relationships to align expectations with capabilities. Drive co...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$114K - $129K *

Unlock your potential by developing integrated marketing strategies that drive demand and engage customers. Collaborate with cross-functional teams to translate business priorities into actionable cam...

New York, NYRemote

Today

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Explore the dynamic role of a Program Manager, overseeing end-to-end data collection programs. Drive operational excellence, client satisfaction, and strategic execution in a fast-paced environment, e...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $135K *

Shape the future of customer engineering by resolving complex technical issues for enterprise clients. Collaborate with teams to enhance tools and processes while gaining hands-on experience in a dyna...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $105K *

Elevate client satisfaction by serving as the primary technical liaison, ensuring effective service delivery and identifying growth opportunities through strategic relationship management and technica...

Dallas, TXRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Champion profitable growth by managing key healthcare accounts, driving sales of medical materials, and building strong customer relationships across the U.S., Singapore, and Australia while ensuring...

Avon Lake, OHRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$144K - $212K *

Drive strategic retention initiatives and lead a high-performing team to enhance partner success. Collaborate cross-functionally to optimize engagement and execute competitive strategies, ensuring val...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$195K - $241K *

Partner with us to drive growth and adoption across a diverse product portfolio, managing strategic partnerships from design to launch. Collaborate cross-functionally to enhance relationships and ensu...

RemoteRemote

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$100K - $120K *

Drive customer-centric solutions by translating analytics needs into actionable opportunities. Collaborate with Account Executives to enhance client relationships and deliver impactful presentations...

Idaho, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$112K - $193K *

Accelerate healthcare transformation by leading complex consulting engagements, leveraging AI-driven tools, and collaborating with diverse teams to enhance operational performance and deliver measurab...

Eden Prairie, MNRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $160K *

Champion innovative solutions by advising top financial institutions on identity verification and fraud prevention. Collaborate cross-functionally to ensure seamless client experiences and drive produ...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $105K *

Lead the charge in designing and optimizing SharePoint environments to enhance stakeholder engagement. This role combines technical expertise with content management to create scalable solutions and s...

Scott Air Force Base, ILRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$154K - $221K *

Join a team that's redefining customer solutions by leveraging AI/ML technologies. As a Senior Sales Engineer, you'll architect innovative strategies, oversee technical sales processes, and collaborat...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform organizational change by leading client engagements, developing tailored OCM plans, and ensuring user adoption with minimal disruption. Collaborate with stakeholders to drive successful chan...

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5 days ago

  •   8 - 10 years exp.  •   Technical Services

$197K - $257K *

Shape the future of monetization by leading a pivotal product strategy. Drive cross-functional collaboration, influence executive decisions, and enhance customer experiences while navigating complex c...

San Francisco, CARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$131K - $225K *

Help us drive partner sales and strategy by building relationships, leveraging AI tools, and fostering a culture of inclusivity within the retail landscape, empowering growth and ensuring customer suc...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Join a dynamic team as a Major Account Executive, driving high-value SaaS sales in the Intelligence Community. Leverage your strategic acumen to manage complex deals, build executive relationships, an...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $125K *

Lead the charge in fostering a safety-first culture on construction projects, ensuring compliance with safety regulations and developing effective safety plans. Collaborate with teams to drive inciden...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $125K *

Lead the charge in fostering a culture of safety by developing and implementing comprehensive safety plans, ensuring compliance with regulations, and conducting training sessions to promote an inciden...

Indiana, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$105K - $140K *

Transform your career by leading government sales efforts in a high-growth environment. Leverage your expertise to build relationships, create pipelines, and drive revenue for a cutting-edge product i...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$75K - $90K *

Lead the execution and optimization of programmatic campaigns, collaborating with clients and teams to drive performance. Mentor junior staff while managing complex projects in a dynamic retail enviro...

RemoteRemote

1 month ago

  •   Less than 5 years exp.  •   Media

$132K - $170K *

Join a dynamic team at the forefront of AI innovation, driving impactful solutions for clients. Leverage your expertise to guide organizations through their AI journeys and contribute to transformativ...

North Carolina, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Shape the future of our organic social media presence by managing channels, coordinating campaigns, and leveraging analytics to enhance engagement and community growth across multiple platforms...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Join a team that's dedicated to enhancing public media's impact. As a key leader, you'll drive growth strategies, foster innovation, and strengthen partnerships to ensure sustainable support for commu...

Boston, MARemote

Today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.