Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$90K - $110K *

Empower strategic growth by managing key accounts across diverse sectors. Drive revenue, enhance client relationships, and deliver integrated solutions while collaborating with global teams to ensure...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Transform client engagements by delivering innovative Microsoft Dynamics 365 solutions. Leverage your consulting expertise and interpersonal skills to optimize business processes and enhance operation...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive innovative Workday solutions to elevate clients' finance and operations. Join a team of experts to tackle complex challenges and lead projects that shape the future of digital finance for fast-g...

California, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $172K *

Champion cloud transformation in higher education by building strategic relationships, collaborating with teams, and acting as a trusted advisor to drive customer success and secure partnerships acros...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join a team that's dedicated to enhancing operational efficiency and delivering high-quality solutions. Collaborate with diverse project teams, mentor peers, and drive technology deployment while ensu...

Leawood, KSRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $158K *

Partner with us to transform customer journeys by leading a high-performing team dedicated to building strategic relationships and enhancing satisfaction, retention, and growth through data-driven ins...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Transportation

$110K - $145K *

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United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Engage with key accounts to drive sales of Fiber, Transport, IP, and Security services. Leverage your expertise to build relationships, manage complex deals, and achieve revenue targets in a dynamic...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Lead the charge in driving sales and managing key accounts for fiber infrastructure services. Develop strong customer relationships, strategize solutions, and achieve revenue growth through consultati...

Massachusetts, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Unlock potential by driving sales and managing relationships in the fiber infrastructure sector. Collaborate with teams to achieve revenue goals while navigating complex deals and ensuring customer sa...

Pennsylvania, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Champion customer relationships and drive sales of Fiber, Transport, IP, SD-WAN, and Security services. Achieve revenue growth through strategic account management and prospecting in a dynamic, consul...

Massachusetts, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Unlock growth by managing key accounts and driving sales of fiber infrastructure services. Collaborate with teams to develop strategies, maintain customer relationships, and achieve revenue targets in...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $159K *

Drive product health standards by defining metrics and telemetry for all products. Collaborate with cross-functional teams to ensure consistent data definitions and empower teams with self-serve dashb...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Pioneer innovative marketing technology solutions to enhance campaign execution. Collaborate with cross-functional teams to optimize customer journeys and drive data-driven engagement, ensuring effect...

Charlotte, NCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$93K - $120K *

Transform business intelligence into actionable insights by leading product strategy and development. Collaborate across teams to create scalable solutions that enhance decision-making and drive measu...

Minnesota, USRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$160K - $200K *

Elevate customer success by leading a global team to enhance retention and expansion strategies. Drive value delivery through AI tools, customer engagement, and cross-functional collaboration, ensurin...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$208K - $250K *

Unlock the potential of enterprise deployment solutions by defining product vision and strategy. Collaborate with cross-functional teams to adapt offerings for compliance-driven environments, ensuring...

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2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$212K - $345K *

Accelerate growth by driving enterprise sales through strategic relationships with executive-level clients, leveraging Workiva's platform to meet complex business needs and achieve customer expansion...

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2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$91K - $138K *

Contribute to our growth by driving sales of SaaS solutions to government agencies. Collaborate with partners, build relationships, and exceed sales targets while navigating the complexities of govern...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$120K - $145K *

Elevate client engagement by designing and delivering high-impact executive experiences. Lead flagship events and premium convenings that enhance Nielsen's brand perception and drive strategic account...

New York, NYRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's redefining premium client experiences through high-stakes convenings. Lead flagship events and executive forums, driving engagement and retention among top decision-makers in a dyna...

New York, NYRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$130K - $150K *

Unlock potential by leading the full sales cycle in healthcare, engaging C-suite executives and driving strategic decisions. Leverage your experience to meet quotas, build account strategies, and enha...

United StatesRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Healthcare

$224K - $308K *

Transform the MSSP partner landscape by driving adoption, building relationships, and integrating cutting-edge solutions. Collaborate with partners to enhance technical offerings and ensure success ac...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $95K *

Champion operational excellence by managing client accounts, translating performance data into actionable insights, and fostering strong relationships to align expectations with capabilities. Drive co...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$114K - $129K *

Unlock your potential by developing integrated marketing strategies that drive demand and engage customers. Collaborate with cross-functional teams to translate business priorities into actionable cam...

New York, NYRemote

Today

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.