Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Account Director Senior Large Enterprise Forward Deployed
$126K - $185K *
Transform enterprise engagement by driving technology adoption and growth. Lead strategic initiatives across large accounts, leveraging deep market insights to deliver measurable outcomes and foster e...
1 week ago
Account Director Senior Large Enterprise Forward Deployed
$126K - $185K *
Shape technology adoption and growth by driving strategic initiatives across large enterprise accounts, translating business priorities into measurable outcomes through consultative engagement and exp...
1 week ago
Account Director Senior Large Enterprise Forward Deployed
$126K - $185K *
Drive growth by strategizing and executing tailored solutions for large enterprise accounts, leveraging technology to enhance customer engagement and deliver measurable business outcomes through consu...
1 week ago
Account Director Senior Large Enterprise Forward Deployed
$132K - $185K *
Join a team that's redefining enterprise sales by driving technology adoption and growth. You'll engage with global accounts, translating business priorities into measurable outcomes while shaping a c...
1 week ago
Account Director Senior Large Enterprise Forward Deployed
$126K - $185K *
Shape enterprise growth by translating customer needs into measurable outcomes. Drive technology adoption and build trusted relationships across large accounts, leveraging your expertise in complex sa...
1 week ago
Senior Partner marketing Manager, MSP/MSSPs
$145K - $185K *
Champion partner growth by developing and executing multi-tiered GTM strategies, driving revenue expansion across the MSSP and MSP ecosystem while collaborating with sales to enhance market awareness...
1 week ago
Named Account Executive, Department of Veterans Affairs
$141K - $189K *
Join a dynamic team to drive strategic growth within the Department of Veterans Affairs, leveraging your expertise to build relationships, execute account strategies, and navigate complex procurement...
4 weeks ago
Senior Technical Product Manager - APIs & Integrations
$130K - $180K *
Drive the vision and strategy for API and integration products, ensuring seamless connectivity across systems. Collaborate with cross-functional teams to deliver innovative solutions that enhance cust...
3 days ago
Strategic Client Manager, Cigna Global Health Benefits - Remote
$110K - $130K *
Drive strategic client relationships and operational excellence for global healthcare accounts, ensuring optimal service delivery and exceeding performance targets through proactive solutions and coll...
1 week ago
$86K - $113K *
Engage with clients as a trusted partner, driving satisfaction and growth through effective management of healthcare operations and strategic initiatives. Collaborate across teams to enhance service d...
1 week ago
Senior Manager, Sales Compensation
$200K - $223K *
Transform sales compensation operations by leading design, administration, and improvement initiatives. Drive accuracy in payroll processing, enhance SOX compliance, and leverage AI tools to optimize...
4 weeks ago
Senior Client Services Field Effectiveness Manager
$110K - $130K *
Join a team that's dedicated to enhancing client services through effective enablement. You'll collaborate closely with practice leads, drive training initiatives, and leverage AI tools to boost deliv...
4 weeks ago
$145K - $175K *
Unlock potential by leading enterprise architecture initiatives within defined domains, focusing on Order Management or Customer & Commercial Management. Shape target architecture, create roadmaps, an...
1 week ago
Enterprise Account Executive US West (Remote US West)
$125K - $150K *
Transform enterprise sales by driving complex deals with technical teams, generating new opportunities, and expanding customer relationships. Collaborate with stakeholders to deliver impactful solutio...
4 days ago
$97K - $146K *
Lead and inspire field operations for home energy rebate programs, ensuring efficiency and customer satisfaction. Drive team performance, technical oversight, and strategic growth initiatives across M...
1 week ago
Partner Success Manager, Broker
$95K - $115K *
Empower partner success by managing relationships, enhancing product adoption, and driving engagement. Collaborate with cross-functional teams to deliver exceptional service and support, ensuring part...
3 weeks ago
$232K - $320K *
Unlock potential by leading a dynamic Solutions Consulting team to deliver innovative cybersecurity solutions. Collaborate with sales and customers to ensure value realization and drive success in pre...
6 days ago
Cloud Engagement Leader AWS Financial Services
$150K - $180K *
Join a team that's driving cloud transformation for Financial Services, leveraging AWS expertise to enhance client relationships, foster innovation, and spearhead strategic initiatives for growth and...
Reposted 1 month ago
Senior Technical Consultant - Data & Analytics
$160K - $200K *
Lead the charge in designing and implementing scalable data solutions, orchestrating pipelines, and supporting advanced analytics in cloud environments. Collaborate with teams to deliver robust data a...
4 weeks ago
Senior Product Manager, Marketing Platform
$162K - $224K *
Champion the evolution of marketing technology by managing the roadmap and execution of innovative tools that enhance borrower engagement and streamline campaign processes, leveraging AI and data to d...
Yesterday
Business Strategy Director (Financial Services, Healthcare & Life Sciences)
$197K - $313K *
Join a team that's redefining business strategy by crafting innovative, industry-specific solutions for enterprise clients. Drive transformation and deliver exceptional value through collaboration and...
1 week ago
Sales Consultant, Enterprise SAAS, Healthcare
$110K - $130K *
Join a team that's driving revenue growth by managing strategic corporate healthcare accounts, optimizing client satisfaction, and delivering measurable outcomes through expert relationship-building a...
Today
$125K - $150K *
Drive strategic growth by managing key enterprise accounts, fostering relationships with C-level executives, and leveraging consultative selling to enhance customer partnerships and achieve expansion...
1 week ago
$130K - $164K *
Join a team that's redefining customer engagement by bridging technical expertise and sales strategy. Leverage your skills to translate complex aircraft capabilities into tailored solutions, driving b...
6 days ago
Revenue Enablement Manager (Sales)
$100K - $110K *
Shape your career by empowering sales teams with innovative enablement strategies. Collaborate across departments to enhance seller performance, drive revenue growth, and leverage AI tools for impactf...
2 weeks ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.