Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$160K - $185K *

Unlock your potential by leading a dynamic team to drive channel partnerships, transforming opportunities into revenue-generating relationships across diverse verticals in a fast-growing ecosystem...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$94K - $266K *

Manage client relationships by delivering strategic Salesforce solutions, leveraging technology, optimizing processes, and mentoring junior team members to drive both immediate impact and long-term su...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive new logo acquisition and expansion revenue in key accounts, managing full-cycle sales from opportunity to contract. Collaborate with technical teams to build ROI models and ensure accurate forec...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$366K - $472K *

Accelerate global AWS alliance initiatives to enhance solution adoption and marketplace integration. Drive strategic investments and align sales programs with organizational goals, ensuring revenue gr...

San Francisco, CARemote

2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $165K *

Join a team that's redefining enterprise sales by leveraging your expertise to drive growth and build lasting relationships with clients in the tech industry. Collaborate with a dynamic group to shape...

Massachusetts, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$146K - $189K *

Manage and drive sales opportunities by collaborating with partners across a diverse portfolio. This role emphasizes teamwork, creativity, and customer satisfaction while leveraging advanced tools for...

North Carolina, USRemote

2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$160K - $180K *

Drive innovation as a Senior Product Manager, leading strategic initiatives in Adaptive Training and Continuous Learning. Collaborate with cross-functional teams to enhance user experiences and achiev...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the strategic direction and management of technology solutions in mortgage operations, ensuring seamless integration and operational excellence across key systems while collaborating with stakeho...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $160K *

Engage with executive buyers to drive new business in retail, leveraging AI solutions. Build trusted relationships, manage complex sales processes, and ensure smooth transitions to post-sale teams whi...

RemoteRemote

5 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$105K - $158K *

Unlock potential by managing complex projects in digital healthcare, ensuring product quality and customer satisfaction. Collaborate with cross-functional teams to drive program success and address st...

Waukesha, WIRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $190K *

The Consulting Manager for Workday Benefits will lead teams in delivering complex implementations and system optimizations for Workday Benefits. This role requires expertise in benefits administration...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$136K - $187K *

Champion the design and execution of comprehensive benefits programs, ensuring competitive, compliant offerings for a diverse workforce. Collaborate with cross-functional teams to optimize employee ex...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$194K - $285K *

Lead the end-to-end application lifecycle by shaping product strategy and improving customer workflows, ensuring reliable and secure software deployment across diverse environments while collaborating...

Milpitas, CARemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$124K - $171K *

Accelerate sales growth by managing and qualifying strategic Enterprise Intelligence opportunities. Collaborate with cross-functional teams, ensuring comprehensive engagement and communication to opti...

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Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$210K - $250K *

Join a dynamic team to drive therapist compensation strategies, ensuring clients find the right care quickly. Collaborate cross-functionally to optimize incentives and enhance therapist availability...

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Yesterday

  •   8 - 10 years exp.  •   Healthcare

$300K - $350K *

Drive sales growth in the cybersecurity sector by acquiring new accounts, building relationships, and ensuring customer satisfaction. Leverage your expertise to exceed quotas and manage Channel Partne...

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6 days ago

  •   5 - 7 years exp.  •   Information Technology

$84K - $105K *

Contribute to impactful communications by crafting compelling press releases, executive content, and internal messages. Collaborate with senior leaders and adapt narratives for diverse audiences while...

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2 days ago

  •   Less than 5 years exp.  •   Media

$150K - $184K *

Join a team that's leading technology delivery for member-facing applications. You'll guide engineering talent, drive modernization, and shape technology roadmaps while ensuring high-impact initiative...

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3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$104K - $174K *

Champion the development of sales professionals by designing and delivering impactful training programs. Collaborate with leadership to enhance skills, knowledge, and effectiveness, ensuring a consist...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$85K - $122K *

Empower customer experience by leading strategic initiatives and enhancing service delivery. Manage key accounts, drive process improvements, and mentor team members to ensure exceptional customer sat...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Transportation

$160K - $185K *

Lead client engagements in Real-World Data solutions, ensuring operational excellence and strong outcomes. Collaborate cross-functionally to translate client objectives into actionable plans, driving...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Drive transformative Salesforce solutions in higher education as a trusted advisor. Lead architecture design, align technology with institutional goals, and ensure successful delivery of Education Clo...

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4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Drive operational excellence by leading multi-team managers in executing compliant money movement flows. Collaborate cross-functionally to enhance customer experiences while ensuring risk mitigation a...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $180K *

Shape the future of enterprise sales by driving innovation and closing deals. Collaborate with key stakeholders to expand customer vision and exceed revenue targets while managing complex sales cycles...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Drive enterprise sales by closing new and existing accounts, leveraging deep product knowledge and customer relationships to exceed revenue targets and deliver innovative solutions in the big data and...

RemoteRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.