Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$100K - $257K *

Empower your career by managing enterprise client relationships, driving revenue growth, and ensuring customer success. Collaborate with cross-functional teams to deliver tailored solutions and achiev...

San Diego, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate channel partner success by owning technical relationships, enabling engineers, and creating reusable resources. Drive outcomes through coaching and collaboration, ensuring partners independent...

San Francisco, CARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $195K *

Drive enterprise sales success by engaging CIOs and CTOs, leading complex sales cycles, and connecting technology solutions to business outcomes. Leverage your expertise in cloud architecture and AI t...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$269K - $360K *

Transform federal cybersecurity by leading strategic initiatives that enhance agency resilience. Collaborate with top talent to deliver impactful security solutions while navigating complex military e...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$137K - $170K *

Transform data ecosystems by leading engineering teams, optimizing SQL Server, and migrating to Azure Cloud. Ensure secure, scalable solutions that meet business and regulatory needs while fostering c...

Portland, MERemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Lead the charge in shaping product marketing strategies that resonate with customers. Drive market positioning, product development, and sales enablement while collaborating across teams to enhance cu...

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2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Manage US customer retention programs to enhance loyalty and value. Lead advocacy initiatives and migration communications, ensuring seamless customer journeys. Collaborate cross-functionally to optim...

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1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$172K - $189K *

Lead the charge in transforming industries by delivering IoT solutions to mid-sized customers, managing multi-stakeholder engagements, and driving impactful sales of innovative sensor technology...

CanadaRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Unlock potential by leading transformative Salesforce solutions in financial services. As a trusted advisor, you'll architect scalable solutions, align technology with business goals, and drive best p...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$195K - $217K *

Drive client success by leading strategic initiatives and fostering strong relationships in healthcare technology. Leverage deep domain expertise to enhance outcomes and ensure effective use of soluti...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $160K *

Manage strategic accounts in the Public Sector, driving new business growth and enhancing client relationships while ensuring profitability and service excellence through tailored initiatives and coll...

Eden Prairie, MNRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Unlock potential by driving transformational sales initiatives and cultivating strategic partnerships. Engage with C-suite stakeholders to shape enterprise revenue and influence market direction throu...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$125K - $150K *

Transform revenue operations by owning the bottoms-up revenue model, partnering with leadership to drive strategic planning and analysis, and ensuring alignment with growth targets in a dynamic, high...

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1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$160K - $185K *

Lead the charge in developing compelling proposals for government contracts, managing the entire proposal process from strategy to submission. Collaborate with cross-functional teams to ensure complia...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$132K - $170K *

Transform client relationships and drive growth by consulting with C-level executives to implement strategic solutions that enhance value and satisfaction across major accounts, ensuring retention and...

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6 days ago

  •   8 - 10 years exp.  •   Business Services

$125K - $181K *

Lead the charge in enhancing market and provider performance through strategic initiatives, project management, and cross-functional collaboration, ensuring operational excellence and improved member...

Long Beach, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Drive client success by managing relationships, enhancing satisfaction, and identifying growth opportunities. Collaborate with internal teams to deliver exceptional service and exceed client expectati...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $140K *

Shape the future of federal financial operations by driving user adoption and change management for a new tool. Collaborate with stakeholders to enhance user experience, streamline processes, and ensu...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by driving impactful marketing strategies for a key partnership. Collaborate across teams to create campaigns, manage events, and analyze performance, directly influencing revenue gro...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$238K - $442K *

Make your mark at a national level by driving revenue growth through strategic engagement with state agencies. Shape innovative sales strategies, build relationships, and lead multi-state initiatives...

Frisco, TXRemote

2 days ago

  •   5 - 7 years exp.  •   Media

$94K - $266K *

Lead the charge in transforming customer engagements by managing AWS solutions delivery, ensuring client satisfaction, and driving strategic growth through strong relationships and innovative practice...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Lead customer relationships and delivery for AWS engagements, ensuring satisfaction and quality. Collaborate with sales for account growth, guide project teams, and drive AI-enabled solutions while ma...

CanadaRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $227K *

Drive impactful change as you lead cross-functional teams in managing National Security Operations programs. Leverage your expertise in government contracting and project management to ensure successf...

Annapolis, MDRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$140K - $160K *

Unlock potential by driving federal sales growth through strategic relationships and effective business development. Your expertise will propel new revenue streams while managing proposals from incept...

United StatesRemote

Reposted 1 month ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Join a team that's driving strategic growth by managing executive relationships and leading virtual teams to deliver tailored ServiceNow solutions for top-tier clients, ensuring exceptional customer e...

Bentonville, ARRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.