Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
$151K - $500K+*
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$110K - $130K *
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$110K - $130K *
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$100K - $120K *
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$110K - $130K *
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$248K - $310K *
Drive the evolution of a cutting-edge integration platform, leading a high-performing engineering team while collaborating with cross-functional leaders to enhance third-party supply connectivity and...
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$130K - $160K *
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Lead strategic initiatives that enhance customer engagement and drive actionable insights. Collaborate cross-functionally to improve processes, connect feedback to decisions, and advance customer expe...
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$280K - $340K *
Lead the charge in driving enterprise sales within the Financial Services sector, targeting Tier-1 Banking and Global Capital Markets. Execute strategic plans to acquire new customers and foster reven...
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$110K - $150K *
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$110K - $130K *
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$113K - $151K *
Join a team that's transforming digital marketing solutions by developing innovative strategies and engaging presentations for enterprise clients, while collaborating across functions to drive impactf...
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$95K - $115K *
Champion customer satisfaction by leading complex escalations, analyzing trends, and implementing resolution strategies. Collaborate with stakeholders to enhance processes and mentor team members, ens...
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Account Executive | Large Enterprise | GTS
$101K - $140K *
Advance client relationships and drive growth by maximizing value delivery, identifying opportunities, and managing complex sales processes within a designated territory of large enterprise clients...
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$180K - $220K *
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1 week ago
$100K - $120K *
Champion revenue growth by managing ISV channel partners, driving strategies, and optimizing performance. Build strong relationships, analyze data, and identify new opportunities to enhance profitabil...
2 weeks ago
$153K - $171K *
Join a dynamic team to orchestrate complex technical programs, driving alignment and clarity across product and engineering. Empower teams to deliver impactful outcomes while leveraging AI insights fo...
Today
Associate Director, Customer Success
$150K - $160K *
Transform customer success by leading post-sale experiences, ensuring onboarding, adoption, and long-term satisfaction across diverse healthcare environments. Collaborate with cross-functional teams t...
2 days ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.