Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$151K - $500K+*

Lead the charge in driving sales of medical products to ambulatory care providers. Build strong customer relationships, execute strategic plans, and collaborate with specialists to enhance patient car...

Pennsylvania, USRemote

5 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a team that's driving high-impact commercial data center projects from inception to completion, ensuring alignment with strategic goals, timelines, and budgets while fostering collaboration among...

Quanah, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in managing high-impact commercial data center projects, ensuring alignment with client goals, timelines, and budgets while fostering collaboration among stakeholders and driving opera...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $110K *

Shape the future of learning by leading innovative enablement programs that empower managers and new hires. Collaborate with cross-functional teams to design impactful training solutions that drive or...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Champion growth by managing diverse banking and retail accounts, leveraging your sales expertise to uncover opportunities and enhance customer solutions while collaborating across teams to drive resul...

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1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$140K - $180K *

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Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

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RemoteRemote

1 week ago

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$248K - $310K *

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United StatesRemote

2 days ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$130K - $160K *

Shape the future of strategic partnerships by driving growth through collaboration with global technology partners. Leverage your expertise to enhance market presence and execute impactful go-to-marke...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$131K - $190K *

Lead strategic initiatives that enhance customer engagement and drive actionable insights. Collaborate cross-functionally to improve processes, connect feedback to decisions, and advance customer expe...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$280K - $340K *

Lead the charge in driving enterprise sales within the Financial Services sector, targeting Tier-1 Banking and Global Capital Markets. Execute strategic plans to acquire new customers and foster reven...

New York, NYRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $150K *

Lead the charge in enhancing sales performance through targeted enablement initiatives. You'll work closely with diverse sales teams to coach, train, and build effective tools, ensuring impactful and...

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Reposted 1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$136K - $204K *

Transform enterprise marketing by owning ABM strategy, driving pipeline growth, and executing tailored campaigns. Collaborate cross-functionally to engage key accounts and achieve revenue targets thro...

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2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$133K - $183K *

Empower enterprises by leading transformative Salesforce engagements, guiding cross-functional teams, managing complex projects, and fostering client relationships to ensure successful outcomes. Drive...

RemoteRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by building a robust sales enablement engine that empowers reps to excel. Collaborate across teams to streamline processes, enhance training, and drive operational excellence in a fas...

Boston, MARemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$113K - $151K *

Join a team that's transforming digital marketing solutions by developing innovative strategies and engaging presentations for enterprise clients, while collaborating across functions to drive impactf...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Champion customer satisfaction by leading complex escalations, analyzing trends, and implementing resolution strategies. Collaborate with stakeholders to enhance processes and mentor team members, ens...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$101K - $140K *

Advance client relationships and drive growth by maximizing value delivery, identifying opportunities, and managing complex sales processes within a designated territory of large enterprise clients...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$140K - $154K *

Engage with small to medium enterprises, driving IoT solutions through strategic sales. Own the full sales cycle from prospecting to close, nurturing relationships and building trust to deliver impact...

CanadaRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$94K - $133K *

Unlock potential by managing and enhancing partnerships within the Technology Partner Community, guiding software partners through onboarding and integration processes to maximize the value of HCM and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Drive growth by winning new clients and collaborating with partners to exceed revenue targets. Manage the full sales cycle and deliver tailored cybersecurity solutions, ensuring customer success throu...

New York, NYRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $220K *

Join a team that's redefining product development by transforming innovative ideas into user-friendly software. Collaborate with design and engineering to drive projects from concept to launch, ensuri...

New York City, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $120K *

Champion revenue growth by managing ISV channel partners, driving strategies, and optimizing performance. Build strong relationships, analyze data, and identify new opportunities to enhance profitabil...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$153K - $171K *

Join a dynamic team to orchestrate complex technical programs, driving alignment and clarity across product and engineering. Empower teams to deliver impactful outcomes while leveraging AI insights fo...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Technical Services

$150K - $160K *

Transform customer success by leading post-sale experiences, ensuring onboarding, adoption, and long-term satisfaction across diverse healthcare environments. Collaborate with cross-functional teams t...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.