Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$62K - $100K *

Drive SaaS conversion initiatives by collaborating with teams to assess risks, readiness, and opportunities. Engage with customers to facilitate migrations and ensure effective communication throughou...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Transform customer activation by leading operational readiness and training coordination. Manage a team to streamline onboarding processes and enhance productivity, ensuring customers reach their init...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$102K - $120K *

Lead high-impact proposal efforts globally, managing complex RFIs and RFPs. Drive collaboration, ensure quality, and optimize strategies for proposal submissions in a fast-paced, deadline-focused envi...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$144K - $186K *

Empower finance transformation by leading engagements from strategy to execution, ensuring measurable outcomes. Collaborate with clients and teams to navigate challenges, enhance processes, and drive...

Dallas, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead customer marketing initiatives to drive expansion and adoption within mid-market and enterprise accounts. Collaborate with cross-functional teams to develop data-driven campaigns and leverage AI...

Vancouver, BCRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Oversee complex client implementations by leading cross-functional teams, ensuring projects are delivered on time and within scope, while driving alignment and managing risks to enhance the client onb...

Boston, MARemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Engage with clients, driving success in digital campaign execution. Become an expert in programmatic advertising processes, enhancing customer satisfaction through effective communication and collabor...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive innovative solutions by leveraging data analytics and strategic counsel to enhance client performance. Collaborate with high-performing teams to deliver tailored insights for transformational ev...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$178K - $338K *

Redefine financial planning with leadership in Workday Adaptive Planning implementations. Collaborate across teams to enhance reporting, optimize processes, and drive enterprise performance management...

RemoteRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$110K - $130K *

Drive new enterprise accounts and complex sales processes, engaging multiple stakeholders to deliver optimal mobility management solutions. Leverage your extensive network and expertise to exceed sale...

Montreal, QCRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $175K *

Accelerate the growth of our Energy business by leading the go-to-market marketing strategy. Collaborate with cross-functional teams to shape client-centric solutions, enhance market positioning, and...

New York, NYRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Information Technology

$144K - $195K *

Empower a high-performing team to enhance customer retention and growth. Drive strategic initiatives, manage performance metrics, and foster collaboration across departments to ensure alignment with b...

CanadaRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $170K *

Drive productivity and effectiveness in Sales Enablement by developing and executing programs that empower customer-facing teams to achieve revenue goals through strategic training, tools, and support...

RemoteRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Accelerate progress at large enterprise accounts by leading complex sales cycles, building strategic account plans, and closing multi-year deals with key decision-makers across the US East territory...

New York, NYRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Join a team that's driving marketing transformation by leveraging Adobe's ecosystem. Lead consultative engagements, advise senior executives, and design integrated solutions that enhance client satisf...

New York, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Elevate client marketing strategies by leading transformative engagements using Adobe's ecosystem. Collaborate with senior executives to design data-driven solutions that enhance customer experiences...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$70K - $115K *

Join a team that's transforming food safety compliance through innovative SaaS solutions. As a Senior Account Executive, you'll drive sales growth by managing the full sales cycle and building strong...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$132K - $162K *

Elevate customer engagement by designing and executing lifecycle programs that drive adoption, retention, and expansion. Collaborate across teams to create impactful communications and leverage data t...

New York City, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Empower customer success by designing and executing lifecycle programs that enhance adoption, retention, and expansion. Collaborate across teams to create impactful communications and leverage data-dr...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$132K - $162K *

Empower our customer success journey by crafting lifecycle communications that drive adoption, retention, and expansion. Collaborate across teams to build impactful programs that resonate with our dig...

San Francisco, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Optimize program management across the Customer Experience organization, ensuring strategic alignment and operational excellence. Lead cross-functional teams, establish governance frameworks, and driv...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Food & Beverages

$120K - $145K *

Lead Oracle Cloud EPM projects, ensuring timely delivery and high quality. Collaborate with stakeholders and manage resources to achieve project objectives, fostering team success and effective commun...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$203K - $305K *

Advance your career by driving growth with emerging enterprise accounts. Leverage your expertise to create opportunities, manage complex relationships, and exceed targets in a dynamic, collaborative e...

RemoteRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$128K - $178K *

Lead the evolution of our CMS and AI web strategy, driving product vision and execution for public sector clients. Collaborate with cross-functional teams to deliver innovative, customer-focused solut...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's focused on enhancing client delivery and relationship growth. Drive data-driven strategies and cross-functional collaboration to optimize post-sale operations, ensuring exceptional...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.