Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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1
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$75K - $107K *

Drive strategic customer relationships and revenue growth for complex Public Sector and Education accounts, managing renewals, retention, and expansion opportunities while navigating intricate procure...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $107K *

Elevate your career by managing strategic relationships with Public Sector and Education clients. Drive revenue growth, navigate complex procurement processes, and ensure customer satisfaction through...

Indiana, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $107K *

Manage strategic relationships with Public Sector and Education clients, driving renewals and growth. Collaborate across teams to align customer needs with services, ensuring revenue protection and na...

Florida, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$54K - $111K *

Champion client success by managing relationships, driving product adoption, and ensuring operational excellence. Leverage your expertise to enhance client engagement, resolve issues, and identify gro...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $130K *

Empower utilities to enhance operations through innovative SaaS solutions. Drive sales growth by managing key accounts, building relationships, and executing targeted sales strategies in the utilities...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $130K *

Join a team that's driving growth through strategic sales initiatives. You'll develop and implement effective sales strategies, cultivate client relationships, and lead the sales cycle to achieve targ...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $95K *

Elevate your sales career by driving enterprise accounts through consultative selling. Collaborate with marketing leaders, manage complex deals, and leverage a supportive team to achieve your targets...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Transform enterprise sales by engaging with CMOs and senior marketing teams. Drive full-cycle deals using a consultative approach, ensuring alignment across stakeholders while achieving quarterly targ...

Detroit, MIRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $185K *

Unlock potential by driving enterprise sales growth through strategic account management, leveraging industry expertise, and building strong client relationships to exceed revenue targets and enhance...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Transform fragmented IT landscapes as you lead complex service integration projects, improving data flow and visibility across hybrid cloud and on-premise environments. Guide cross-functional teams an...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$150K - $215K *

Innovate by driving real-time communications strategies and partner engagement. Shape impactful narratives during breaking news while building scalable programs that connect communications outcomes to...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$127K - $199K *

Drive your career with impactful projects that enhance sales processes, collaborating with diverse teams to align technology and strategy for global success in a high-growth environment...

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Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive your career with a pivotal role managing technical partnerships, scoping integrations, and ensuring successful collaboration between engineering teams and partners. Shape strategic conversations...

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4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$172K - $260K *

Transform customer visions into actionable strategies while overseeing multi-year programs. Collaborate with C-suite clients to enhance delivery excellence, operational efficiency, and sustainable gro...

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Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$183K - $239K *

Grow your career with a dynamic team focused on developing innovative GTM strategies that drive sustainable growth and enhance customer experiences through data-driven insights and cross-functional co...

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Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Join a dynamic team to drive technical pre-sales, mentor peers, and enhance customer relationships. Own the sales process for strategic accounts, ensuring seamless transitions and fostering growth thr...

San Francisco, CARemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Champion global expansion initiatives by managing the FedRAMP program. Collaborate with cross-functional teams to ensure project timelines and deliverables are met while navigating a fast-paced enviro...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$137K - $205K *

Transform customer relationships by leading a team to enhance account management, drive product adoption, and ensure client success in the healthcare sector, fostering growth and retention across dive...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$192K - $266K *

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by driving enterprise sales through consultative approaches, managing complex deals with multiple stakeholders, and leveraging a proven sales methodology to achieve targets and foster...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$264K - $345K *

Join a team that's shaping the future of AI-driven collaboration. Lead innovative strategies and elevate product management by integrating AI in core offerings to enhance user experiences and drive im...

San Francisco, CARemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Transform your career by driving new business growth and client success in a dynamic remote environment. Leverage your sales expertise to build strategic partnerships and exceed revenue targets while...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $190K *

Join a team that's driving growth through strategic partnerships. You'll cultivate relationships, recruit new partners, and leverage the Microsoft ecosystem to enhance revenue and market presence, mak...

CanadaRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$174K - $389K *

Champion revenue growth by engaging with upmarket technology clients. Develop strategic account plans, lead complex sales cycles, mentor junior staff, and leverage market insights to optimize sales st...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $150K *

Lead the charge in enterprise growth by driving new logo acquisition and navigating complex sales cycles. Collaborate with top security leaders to deliver innovative cybersecurity solutions and shape...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.