Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Senior Strategic Account Executive - SoCal
$321K - $357K *
Drive strategic account growth by acquiring new logos and expanding existing relationships. Collaborate with stakeholders to deliver complex technology solutions, ensuring alignment with customer secu...
5 days ago
Senior Product Enablement & Adoption Manager
$100K - $150K *
Empower members to fully engage with our product through strategic post-sale launches, driving adoption and enhancing user experience. Collaborate with cross-functional teams to ensure successful impl...
3 weeks ago
Lead Customer Experience Technical Engagement Manager
$102K - $147K *
Empower clients to maximize their UKG investment by driving success through strategic partnerships, technical stewardship, and executive engagement, ensuring top-tier outcomes for Premium accounts acr...
Reposted 4 weeks ago
Principal Client Partner (RapidScale) (Remote)
$135K - $160K *
Transform client relationships by managing a portfolio of enterprise accounts, driving revenue growth, retention, and delivering measurable outcomes through strategic account management and collaborat...
2 weeks ago
Enterprise Account Executive, SLED
$110K - $130K *
Transform your career by driving growth in the public sector. Engage with complex organizations, build strategic relationships, and lead enterprise sales initiatives across Texas, shaping the future o...
1 week ago
$130K - $145K *
Lead the charge in driving client success and commercial growth by managing strategic relationships, identifying upsell opportunities, and ensuring client satisfaction across a diverse portfolio in th...
3 weeks ago
MSP Sales Acceleration Manager, US & Canada
$171K - $214K *
Unlock potential by driving sales activation and enablement for MSP/MSSP partners. Engage in training, demand generation, and partner collaboration to ensure successful service launches and ongoing sa...
2 weeks ago
Sr Channel Account Manager, Managed Service Providers (Remote US)
$184K - $287K *
Empower our channel sales strategy by building and scaling MSP partnerships, driving recurring revenue, and collaborating cross-functionally to establish a robust partner ecosystem that thrives in the...
3 weeks ago
Senior Director, Nonprofit and Arts & Cultural Customer Success
$150K - $204K *
Unlock potential by leading transformative customer success strategies for nonprofit and arts organizations. Drive retention, growth, and innovation through AI-enabled solutions while collaborating ac...
3 weeks ago
Senior Consultant, Oracle EPM Cloud
$125K - $150K *
Unlock your potential as you drive Oracle EPM Cloud Planning solutions, supporting clients in their transformations. Leverage your expertise to configure, implement, and coach while enhancing project...
Reposted 2 weeks ago
Senior Consultant, Oracle EPM Cloud
$170K - $200K *
Lead the charge in delivering Oracle EPM Cloud Planning solutions, collaborating with clients to enhance their planning and budgeting processes through hands-on implementation, expert configuration, a...
Reposted 2 weeks ago
Sr Enterprise Account Exec ( Armis / Veza )
$145K - $239K *
Unlock potential by driving new business sales through strategic account planning and relationship building with C-suite executives, leveraging a collaborative approach across teams to enhance client...
Today
Sr Enterprise Account Exec ( Armis / Veza )
$130K - $215K *
Engage with C-suite leaders to drive new business sales in a dynamic SaaS environment. Leverage strategic account planning and collaboration across teams to deliver tailored solutions that enhance cli...
1 week ago
Sr Enterprise Account Exec ( Armis / Veza )
$150K - $180K *
Elevate your career by driving new business sales revenue through strategic account planning and relationship building with C-suite executives. Collaborate with a diverse team to deliver tailored solu...
1 week ago
Sr Enterprise Account Exec ( Armis / Veza )
$130K - $215K *
Help us drive new business sales in a dynamic SaaS environment by building relationships with C-suite executives, strategizing account plans, and leading cross-functional teams to enhance client cyber...
4 weeks ago
Senior Consultant - Senior Project Manager
$110K - $130K *
Drive complex project implementations by leading cross-functional teams, managing deliverables, and ensuring compliance. Leverage Salesforce expertise to optimize processes and foster client relations...
4 weeks ago
Customer Operations Manager, Gainsight
$99K - $124K *
Unlock potential by driving the creation and maintenance of Gainsight CSP content, ensuring seamless integration across marketing and RevOps. Lead quality assurance, collaborative workflows, and repor...
Reposted 2 weeks ago
Senior Customer Advocacy Manager
$131K - $203K *
Unlock potential by leading impactful customer advocacy programs that enhance relationships and amplify authentic customer voices. Collaborate across teams to create compelling stories and drive engag...
3 weeks ago
EPM Solution Architect, Sales Performance Management - San Francisco Bay Area
$140K - $210K *
Join a team that's redefining business solutions. Collaborate with clients to create advanced modeling applications, bridging gaps between stakeholders and product teams to ensure exceptional implemen...
Reposted yesterday
Director of Client Success (Managed Transportation)
$100K - $140K *
Lead the charge in driving revenue growth and client retention by managing strategic relationships and optimizing operational strategies for a diverse portfolio of enterprise clients in the transporta...
Yesterday
$180K - $220K *
Empower growth in Generative AI by building relationships, driving revenue, and collaborating cross-functionally to deliver innovative solutions while achieving client satisfaction and sales targets i...
Reposted 3 weeks ago
$150K - $180K *
Transform your career by driving strategic sales initiatives and fostering key relationships. Join a dynamic team focused on delivering innovative cloud solutions while achieving ambitious revenue goa...
Yesterday
Enterprise Account Executive, New Business
$130K - $150K *
Drive enterprise sales success by building a robust pipeline, managing complex deals, and leveraging AI tools to enhance productivity. Collaborate cross-functionally to deliver tailored solutions and...
Today
$194K - $270K *
Shape the future of our strategic initiatives by leading high-impact projects that drive innovation and collaboration across teams. Partner closely with executive leadership to deliver measurable resu...
1 week ago
$130K - $160K *
Transform the user experience and operational workflows in a complex two-sided marketplace. Lead product initiatives that enhance clinician and district interactions, streamline processes, and drive i...
Reposted yesterday
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.