Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$222K - $278K *

Join a dynamic team to drive enterprise sales, transforming industries through innovative technology. Engage with C-level executives, manage complex deals, and build lasting relationships that impact...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$132K - $209K *

Lead the charge in resolving complex employee relations issues, conducting investigations, and advising management. Collaborate with cross-functional teams to foster a positive workplace culture and e...

San Francisco, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Transform customer experiences by leading a high-performing team, driving retention and growth strategies, and leveraging AI to enhance service delivery. Be the voice of the customer while collaborati...

CanadaRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Healthcare

$88K - $119K *

Lead the charge in transforming public sector operations by deploying IoT solutions. Collaborate cross-functionally to ensure customer success and drive efficiency, safety, and sustainability across g...

Georgia, USRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $135K *

Engage in a growth-focused role managing existing accounts, driving renewals and expansion. Collaborate with teams to identify opportunities, ensure customer satisfaction, and achieve revenue goals wh...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$202K - $253K *

Join a team that's driving partner sales excellence in North America. Lead strategic initiatives with Databricks to enhance co-selling efforts, boost pipeline growth, and collaborate across functions...

California, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$144K - $184K *

Transform strategic accounts by driving sales and fostering executive relationships. Leverage deep industry knowledge to identify opportunities and enhance client satisfaction, ensuring growth and ret...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$193K - $252K *

Join a team that's passionate about solving complex business challenges. As a Principal Solutions Engineer, you'll engage with enterprise clients, drive strategic relationships, and showcase the value...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $182K *

Develop and advance client engagements by managing proposals, scoping, and delivery transitions. Collaborate with Salesforce leaders and consulting teams to ensure alignment and drive successful outco...

Florida, USRemote

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $120K *

Accelerate client relationships by managing strategic accounts, driving revenue growth, and expanding service lines. Collaborate with internal teams to ensure client satisfaction and deliver tailored...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$181K - $245K *

Elevate your career by leading lifecycle marketing strategies that enhance customer engagement, retention, and monetization. Drive impactful programs while managing a high-performing team and collabor...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$130K - $160K *

Champion innovative sales strategies to drive enterprise growth, leveraging your expertise in technical solutions. Collaborate with cross-functional teams to exceed client expectations and achieve amb...

California, USRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$130K - $160K *

Unlock new business opportunities as you drive sales strategies, engage clients, and close deals. This role empowers you to act autonomously while collaborating with cross-functional teams to exceed c...

Missouri, USRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$95K - $143K *

Transform customer insights into compelling case studies that drive marketing success. Collaborate with cross-functional teams and leverage AI tools to enhance storytelling and streamline content crea...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $125K *

Accelerate your career by driving sales growth in a dynamic SaaS environment. Collaborate with teams to enhance public engagement solutions for local governments, while managing client relationships a...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $200K *

Lead the charge in driving sales of cutting-edge Web Search APIs to AI teams. Own the full sales cycle, engage technical buyers, and collaborate cross-functionally to deliver real-time web data soluti...

San Francisco, CARemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$215K - $235K *

Lead the charge in amplifying the CEO's impact by driving strategic initiatives, managing executive communications, and ensuring alignment across teams in a fast-paced, AI-driven environment...

California, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$165K - $190K *

Champion client engagement and project management while leading ERP implementations in higher education and public sectors. Drive financial optimization and mentor teams to deliver impactful solutions...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$101K - $112K *

Lead the charge in managing complex projects within the Education portfolio, ensuring effective coordination across teams and stakeholders while driving impactful outcomes in higher education and appl...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$311K - $428K *

Lead enterprise sales initiatives with Fortune 500 clients, driving innovation and change. Utilize your expertise in Big Data and AI to exceed revenue targets while building impactful relationships wi...

Texas, USRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$118K - $196K *

Deliver optimized Workday solutions through assessments, deployments, and client engagements. Lead design sessions, streamline processes, and enhance customer satisfaction in a collaborative and innov...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$98K - $187K *

Lead the charge in transforming financial services by driving enterprise sales of a cutting-edge SaaS platform. Collaborate with top-tier clients to enhance customer experiences and achieve strategic...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $155K *

Oversee complex project delivery, ensuring alignment with client goals and financial control. Lead cross-functional teams, manage risks, and drive proactive actions for successful outcomes using estab...

Toronto, ONRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$101K - $183K *

Shape the future of enterprise sales by developing tailored strategies, fostering relationships with key decision-makers, and driving growth through innovative solutions that align with client goals a...

Maryland, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$85K - $95K *

Drive your career forward as a Senior Associate in Client Success, managing high-volume SMB accounts. Collaborate with teams to enhance client relationships, ensure satisfaction, and provide insights...

New York, NYRemote

Today

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.