Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$279K - $333K *

Shape the future of customer engagement by leading a dynamic Solutions Engineering team. Drive strategic initiatives, foster collaboration across departments, and deliver innovative AI-driven solution...

Nye, MTRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$178K - $210K *

Empower your career by driving value for customers through data-driven insights and strategic engagement. Collaborate across teams to articulate and measure the financial impact of our AI platform, en...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$260K - $300K *

Unlock potential by driving new business growth through consultative sales. You'll manage the entire sales process, from prospecting to closing, while building strong customer relationships and levera...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$82K - $172K *

Transform your career by leading the integration of Oracle EBS and Cloud EPM. Spearhead data flow management and architectural redesign while collaborating with technical teams to enhance financial sy...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$73K - $88K *

Accelerate progress at expanding customer accounts by driving annual recurring revenue and enhancing retention through structured sales strategies and digital engagement, while managing a high-volume...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Media

$120K - $145K *

Drive partner success by providing expert technical guidance, leading complex implementations, and mentoring junior engineers. Collaborate cross-functionally to enhance product adoption and ensure opt...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $150K *

Drive enterprise growth by leading complex sales cycles and collaborating with cross-functional teams to deliver innovative cybersecurity solutions. Shape the future of security while exceeding sales...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $195K *

Take ownership of sales strategy execution in the Retail and Manufacturing sectors, driving complex solution sales and fostering client relationships to achieve revenue goals and enhance service deliv...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $200K *

Drive strategic partner initiatives by developing joint business plans, managing relationships, and ensuring alignment across teams to maximize growth and visibility in the cybersecurity market...

Chicago, ILRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $200K *

Take ownership of partner relationships, driving strategic initiatives and collaboration across teams to enhance market presence and achieve sales goals. Leverage your expertise in channel sales to fo...

Boston, MARemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$65K - $108K *

Unlock potential by providing advanced technical support and engineering expertise to resolve complex production issues. Manage end-to-end case ownership while collaborating with teams to enhance serv...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$113K - $125K *

Drive product strategy and outcomes in a senior role, focusing on educational equity and data-driven impact. Collaborate with cross-functional teams to shape product direction, prioritize initiatives...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$220K - $275K *

Partner with us to drive AI transformation in customer experience. As a Principal Solutions Engineer, you'll guide clients through the design and implementation of innovative AI solutions, ensuring al...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Shape the future of financial services by driving AI voice technology adoption. Leverage your expertise to build strategic partnerships with major institutions, enhancing customer interactions and ope...

San Francisco, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$255K - $383K *

Lead strategic initiatives to empower enterprise clients, solving complex data challenges while fostering long-term partnerships and driving revenue growth through collaborative efforts across teams...

California City, CARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$255K - $383K *

Join us to lead strategic initiatives with enterprise clients, solving complex data challenges. Collaborate cross-functionally to nurture partnerships and drive significant revenue growth in a high-im...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$132K - $181K *

Join our team to manage and optimize customer service projects, ensuring timely and quality service delivery. Leverage your expertise to strengthen internal partnerships and drive a positive customer...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$255K - $383K *

Transform enterprise relationships by leading strategic sales initiatives, managing complex cycles, and nurturing partnerships to drive significant revenue growth in a high-impact territory...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$226K - $338K *

Join a dynamic team at the forefront of AI-powered customer experience, driving transformative solutions and measurable results. Collaborate cross-functionally to architect innovative strategies that...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$243K - $365K *

Empower teams by leading the development of innovative Leader Enablement products. Drive strategy, roadmap execution, and cross-functional collaboration to enhance talent management and coaching solut...

RemoteRemote

Reposted today

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $145K *

Accelerate enterprise initiatives by leading complex projects across teams, driving strategic execution, and enhancing operational excellence while partnering with stakeholders to deliver impactful so...

Charlotte, NCRemote

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$70K - $127K *

Elevate your career by leading complex enterprise initiatives across technical teams and business functions. Drive strategic project management, enhance operational excellence, and influence organizat...

Washington, USRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $160K *

Drive service excellence and customer engagement across diverse managed services, ensuring quality delivery, satisfaction, and profitability while leading teams and fostering strategic partnerships fo...

Ohio, USRemote

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$77K - $189K *

Grow your career with a dynamic role that drives digital expansion and customer satisfaction. Collaborate with marketing and ecommerce leaders to enhance account strategies and deliver impactful solut...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$99K - $110K *

Accelerate progress at winning new enterprise customers by leveraging your expertise in complex SaaS solutions. Drive revenue growth and build executive relationships while navigating intricate sales...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.