Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$170K - $195K *

Engage in strategic account acquisition for our Legal Technologies sector, focusing on sourcing, qualifying, and closing new enterprise accounts. Drive revenue growth through complex sales cycles whil...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$105K - $125K *

Drive your career forward by cultivating relationships and achieving growth in enterprise accounts. Leverage your sales expertise to influence decision-makers and deliver tailored solutions across div...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Optimize relationships with Alberta government agencies by driving Salesforce solutions to meet unique mandates, expanding account growth, and delivering impactful outcomes in a collaborative team env...

Alberta, CARemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $98K *

Unlock potential by managing client partnerships and driving sales growth. Collaborate with internal teams and clients to achieve strategic goals, enhance marketing strategies, and identify new revenu...

Charlotte, NCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $128K *

Shape the future of client engagement by driving retention and growth strategies. Collaborate with cross-functional teams to analyze data, develop insights, and enhance client experiences, ensuring im...

New York, NYRemote

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Manage customer success, implementation, and support to drive retention and expansion. Own metrics, diagnose churn, and enhance onboarding. Lead a team to create a seamless customer journey and ensure...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$134K - $184K *

Shape the future of customer success by leading a high-performing team, optimizing operations, and driving engagement and retention strategies to achieve key performance indicators and enhance client...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$111K - $197K *

Champion integration solutions by leading projects, conducting discovery sessions, and implementing complex integrations for clients in Higher Education and Nonprofit sectors. Drive results and ensure...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$148K - $260K *

Drive impactful go-to-market strategies by collaborating with sales and marketing teams. Own the execution of launch plans, create essential sales tools, and build competitive intelligence to empower...

Boston, MARemote

Today

  •   5 - 7 years exp.  •   Information Technology

$130K - $150K *

Drive your career with a strategic role leading product vision and evolution in the Servicing domain. Transform customer interactions across policy management and claims, ensuring intuitive, scalable...

Minnesota, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$148K - $185K *

Drive product strategy and innovation to enhance vertical partnerships, focusing on tailored experiences across industries. Collaborate cross-functionally to deliver impactful solutions that boost use...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$350K *

Shape the future of enterprise sales by developing executive-level relationships, driving revenue growth, and owning customer engagements from prospecting to close in a dynamic, high-performance envir...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$126K - $185K *

Analyze and develop Large Enterprise sales opportunities, ensuring customer satisfaction and strategic account management to maximize revenue. Collaborate with clients to introduce solutions and maint...

California, USRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Pioneer customer success by nurturing strategic relationships, driving product adoption, and ensuring satisfaction. Leverage your expertise to mentor junior team members and shape customer success str...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Unlock potential by leading complex workforce enablement initiatives, shaping enterprise-wide strategies, and guiding multidisciplinary teams to drive impactful transformations while fostering high-pe...

New York, NYRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Transform your career by leading strategic workforce enablement initiatives. As a Senior Manager, you'll collaborate with senior executives, shape learning strategies, and drive impactful change acros...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$322K - $402K *

Lead the charge in driving net-new logo acquisition and expanding major accounts in data security. Engage senior decision-makers, articulate value, and build compelling business cases to impact compan...

Denver, CORemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$322K - $402K *

Transform enterprise growth by driving net-new logo acquisition and expanding major accounts in data security and AI resilience. Engage C-suite decision-makers and collaborate with partners to deliver...

Texas, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion partner growth by leading a high-performing team focused on pre-sales excellence, solution strategy, and AI adoption. Drive business development and co-innovation while ensuring technical dis...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$280K *

Lead the charge in driving enterprise sales across the TOLA region, building strong relationships and collaborating with cross-functional teams to deliver exceptional customer experiences and achieve...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $155K *

Join a team that's dedicated to nurturing and expanding client relationships in the Major Market sector. Drive revenue growth through upselling and cross-selling while ensuring long-term satisfaction...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$125K - $160K *

Join a team that's redefining data solutions by leading technical sales efforts, collaborating with Account Managers, and driving customer success through innovative data architecture and tailored dem...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $160K *

Accelerate progress at a leading SaaS firm by owning a greenfield territory, driving high-stakes enterprise partnerships, and leveraging advanced AI solutions to transform sales processes for top-tier...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$143K - $216K *

Join a team that's redefining B2B marketing in the Salesforce ecosystem. Leverage your product marketing expertise to drive positioning, support launches, and enhance cross-cloud strategies, impacting...

California, MDRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$193K - $238K *

Unlock potential by driving enterprise sales strategies to acquire new clients. Engage with C-level executives, manage key accounts, and exceed revenue goals while advocating for innovative EHS soluti...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.