Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$125K - $150K *

Drive enterprise growth by strategically engaging high-value accounts, orchestrating complex sales processes, and leveraging AI capabilities to enhance compliance workflows. Build executive relationsh...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Transform global partner marketing strategies to drive growth and engagement. Collaborate with cross-functional teams to execute integrated campaigns and optimize performance across diverse markets, e...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$311K - $428K *

Champion innovation in large medical device accounts by leveraging your expertise in big data and cloud technologies. Drive strategic sales, exceed targets, and foster strong relationships with key de...

Illinois, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Support project delivery as an Associate Engagement Manager, collaborating with teams on Workday implementations and ensuring customer satisfaction while driving innovation and strategic growth in the...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Partner with us to drive successful Workday implementations and support project delivery. Collaborate with clients and consultants to ensure exceptional service and project health while contributing t...

RemoteRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Empower teams by building internal tools and automations to enhance support efficiency, diagnose issues, and collaborate with product and engineering for improved platform usability and customer exper...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$116K - $207K *

Lead and manage mid to large Workday deployments, resolving complex issues while enhancing methodologies. Guide teams, ensure project success, and support executive expectations through effective comm...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$93K - $138K *

Grow customer success by partnering with clients, driving measurable value, and optimizing engagement through strategic initiatives that enhance long-term loyalty and operational goals...

Pearland, TXRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Engage with enterprise clients to drive sales growth through strategic prospecting, relationship building, and consultative solutions. Collaborate with brokers and leverage marketing strategies to exc...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Accelerate customer success by forging strategic partnerships and guiding enterprise clients through their AI security journeys, ensuring they achieve measurable outcomes and realize business value fr...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $210K *

Transform the owner activation journey by streamlining processes from agreement to live listing. Drive metrics on activation rates and retention while collaborating with teams to enhance onboarding ef...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$109K - $207K *

Drive strategic enterprise sales to Fortune 100/500 companies, leveraging strong negotiation skills and a proven track record to exceed quotas in a dynamic and collaborative environment...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform customer relationships by architecting end-to-end success strategies for enterprise accounts. Lead high-impact engagements, drive growth, and shape product strategy in a dynamic and collabor...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Healthcare

$135K - $160K *

Transform client businesses by leading AI strategy and implementation. Drive impactful consulting engagements, build trusted relationships, and leverage emerging technologies to deliver measurable out...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Lead transformative AI consulting engagements, driving business value through innovative strategies and solutions. Collaborate with clients to assess processes, develop roadmaps, and implement AI tech...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in client relationships and delivery for a pioneering offsite service. Take ownership of strategy, execution, and performance to drive AI search visibility outcomes for high-value bran...

United StatesRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$350K *

Accelerate progress at a leading sales team by developing executive-level relationships, driving revenue growth, and mastering complex sales processes in a dynamic environment. Your expertise will sha...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Unlock your potential by partnering with Sales to drive customer success, leading technical pre-sales processes, and mentoring peers while ensuring seamless transitions from sale to implementation acr...

San Francisco, CARemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $175K *

Join a team that's driving transformation in insurance technology by leading complex SaaS programs. You'll ensure delivery excellence, manage risks, and enhance client confidence while shaping the fut...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $170K *

Drive agile solutions for government agencies, enhancing efficiency and service delivery. Lead projects, mentor teams, and build client relationships while delivering technology solutions aligned with...

Washington, DCRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $160K *

Take ownership of strategic client relationships, driving retention and growth while leading negotiations and fostering executive partnerships. Collaborate cross-functionally to deliver exceptional cl...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in defining a new industry category by driving strategic enterprise sales, managing full sales cycles, and building consensus across organizational levels to deliver substantial busine...

New York City, NYRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Engage with leading organizations to drive large-scale agreements, managing the full sales lifecycle. Utilize strategic territory management and value engineering to articulate business value, while n...

San Francisco, CARemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Unlock potential by leading enterprise sales initiatives, managing complex accounts, and driving strategic growth. You will navigate technical discussions and deliver value-driven solutions to top-tie...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $166K *

Drive our end-to-end Lifecycle strategy and customer communications journey, leveraging data and AI to enhance engagement across multiple channels. Collaborate cross-functionally to optimize conversio...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.