Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$110K - $130K *

Engage with C-level executives and administrators to enhance client relationships, drive satisfaction, and optimize retirement plans. Collaborate across teams to ensure service excellence and identify...

Wisconsin, USRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$97K - $127K *

Lead the charge in optimizing Salesforce CRM strategy to drive commercial growth. Collaborate with cross-functional teams to enhance user adoption, streamline processes, and leverage technology for im...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$154K - $221K *

Lead the charge in shaping the sales engineering team for core solutions, driving revenue growth through strategic partnerships and innovative problem-solving in a dynamic environment...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $85K *

Engage with members to enhance their impact goals through strategic account management, ensuring a high-quality experience. Collaborate with Executive Sponsors to drive renewals and expansions while m...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$135K - $160K *

Unlock potential by driving growth through our AI partner ecosystem. Leverage your entrepreneurial sales mindset to deliver measurable revenue via new-logo acquisition and partner-led strategies, whil...

New York, NYRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$160K - $190K *

Accelerate progress at senior living communities by leading a high-performing Customer Success team, ensuring measurable outcomes and fostering strong partnerships to enhance care delivery and custome...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Shape the future of sales enablement by building a robust function from the ground up. Drive onboarding, training, and process adoption while leveraging analytics to enhance productivity and CRM usage...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$110K - $130K *

Transform the healthcare experience by fostering strong relationships with enterprise clients. Drive strategic initiatives for account management, enhancing member engagement and satisfaction while al...

Austin, TXRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate your career by partnering with sales teams to drive analytics and AI revenue. Leverage your expertise to accelerate deal closure, generate new opportunities, and empower field teams with strat...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $250K *

Elevate your career by mastering strategic sales approaches and building strong customer relationships to exceed revenue goals. Collaborate with teams, identify opportunities, and stay ahead of indust...

Connecticut, USRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $250K *

Shape the future of enterprise sales by mastering value propositions, cultivating relationships, and driving revenue growth through strategic approaches and collaboration with internal teams and partn...

California, USRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $250K *

Unlock potential by mastering strategic sales approaches and cultivating relationships with customers. Drive revenue growth through tailored solutions, collaboration with internal teams, and active pa...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $250K *

Pioneer strategic sales initiatives to exceed revenue goals by cultivating relationships with clients and leveraging SHI's comprehensive solutions. Collaborate with teams to identify opportunities and...

New Jersey, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $250K *

Unlock potential by mastering strategic sales approaches to exceed revenue goals. Cultivate relationships with customers, identify opportunities, and collaborate with teams to deliver tailored solutio...

Arizona, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$141K - $189K *

Champion innovative Salesforce Slack solutions for SLED clients, driving revenue and customer engagement. Collaborate with teams to identify opportunities and ensure satisfaction while exceeding sales...

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2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$97K - $126K *

Transform marketing strategies by connecting buyer needs with sales execution. Lead integrated campaigns, enhance customer engagement, and drive growth through innovative go-to-market planning and col...

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3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$108K - $136K *

Champion client success by managing complex enterprise relationships and driving quality improvement initiatives. Collaborate cross-functionally to enhance healthcare outcomes while ensuring strategic...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$130K - $160K *

Lead the end-to-end customer onboarding process, managing cross-functional teams to ensure timely delivery and value realization. Collaborate with customers to provide expert guidance and drive succes...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $100K *

Unlock your potential as you manage complex healthcare accounts, driving adoption and retention through strategic partnerships. Forge deep relationships, ensure executive satisfaction, and identify gr...

RemoteRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to enhancing employee experiences globally. Lead HR partnerships, support managers through change, and drive engagement initiatives while managing complex employee relatio...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$250K - $300K *

Drive new business growth with enterprise machine manufacturers, owning your pipeline and leading complex sales cycles. Collaborate with Customer Success to enhance account retention and position Pric...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $200K *

Drive impactful marketing strategies in the Healthcare sector, enhancing positioning and messaging. Collaborate cross-functionally to accelerate growth and establish thought leadership, ensuring relev...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Champion transformative customer enablement strategies through innovative, scalable education programs and personalized learning experiences that drive adoption and maximize value derived from the pla...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Join us to drive full-cycle sales of an innovative AI platform, engaging top audit and advisory firms. Build relationships, implement strategies, and redefine industry standards while navigating compl...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Drive enterprise growth by strategically engaging high-value accounts, orchestrating complex sales processes, and leveraging AI capabilities to enhance compliance workflows. Build executive relationsh...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.