Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$63K - $108K *

Lead enterprise accounts with 75+ locations, driving SaaS adoption and maximizing business value. Utilize industry expertise to resolve challenges, enhance client relationships, and support strategic...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$108K - $130K *

Unlock your potential by leading customer projects, ensuring seamless communication, and driving success in healthcare solutions. Collaborate with diverse teams to enhance client satisfaction and oper...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$81K - $135K *

Support enterprise merchants by enhancing their experience, driving growth, and fostering strategic relationships. Collaborate with teams to optimize performance and deliver exceptional value while ma...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Transform the agent experience by leading strategy across recruitment, onboarding, and ongoing support. Drive engagement and success through cohesive learning and development initiatives, ensuring age...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$147K - $220K *

Lead the charge in driving enterprise sales across regulated industries, managing the full sales lifecycle from strategic targeting to contract negotiation, while building relationships with C-suite e...

Colorado, USRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $220K *

Elevate your career by driving strategic sales initiatives in highly regulated industries. Own the full sales lifecycle, engage C-suite executives, and lead complex negotiations to achieve ambitious r...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$270K - $300K *

Elevate your career by owning a territory for enterprise accounts, driving complex sales cycles, and building AI solutions. Collaborate with cross-functional teams to deliver value and scale innovativ...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$350K *

Engage with key enterprise clients to drive revenue growth through strategic, solution-based sales. Develop lasting relationships and navigate complex sales processes while championing company values...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $92K *

Champion client relationships post-launch, ensuring retention and growth through strategic support and advocacy. Drive account success by uncovering opportunities, enhancing value, and achieving sales...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Accelerate customer success by developing strategies that enhance partnerships, drive retention, and foster growth. Collaborate with cross-functional teams to ensure exceptional service and value real...

Rosemount, MNRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Accelerate progress at driving new client partnerships and revenue growth within a high-autonomy, results-driven sales environment. Own the complete sales cycle, leveraging networks to create strategi...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$272K - $374K *

Lead the charge in driving enterprise sales within Fortune 500 accounts, leveraging deep product knowledge and strategic relationships to deliver value and exceed revenue targets in a dynamic, innovat...

Illinois, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$220K - $240K *

Transform customer operations by leading a team to enhance renewal processes, optimize workflows, and implement AI-driven solutions. Collaborate cross-functionally to build infrastructure that capture...

Tennessee, USRemote

6 days ago

  •   11 - 15 years exp.  •   Consumer Technology

$125K - $150K *

Champion the technical integration of partner ecosystems, ensuring seamless onboarding and operational reliability. Drive API discovery, documentation, and troubleshooting while collaborating with int...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$162K - $283K *

Optimize customer success by driving growth and retention for high-value manufacturing accounts. Engage with C-suite executives to co-develop digital transformation strategies, ensuring measurable out...

Detroit, MIRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in delivering exceptional client services for high-value accounts. Develop integrated marketing strategies, oversee multidisciplinary teams, and drive account growth while ensuring qua...

Lanham, MDRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$85K - $135K *

Support growth by coaching client-facing professionals to enhance pipelines, advance opportunities, and strengthen client relationships. Collaborate with leaders to execute strategies and drive measur...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $145K *

Lead the onboarding function for diverse customer segments, managing a team to ensure a seamless transition from contract to go-live. Collaborate cross-functionally to enhance processes and drive cust...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform your career by leading a high-performing team to create compelling thought leadership content. Drive strategic narratives that align with business priorities and market trends while fosterin...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$137K - $179K *

Join a team that's dedicated to driving revenue growth by coaching and developing a high-performing sales organization. Lead a group of Account Executives to exceed targets and foster client relations...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$270K - $330K *

Help us drive enterprise growth by owning relationships and closing deals. You'll manage a greenfield territory, navigate complex sales cycles, and build a self-sourced pipeline while positioning our...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $215K *

Engage in driving AI-powered customer advocacy by optimizing content strategies and enhancing operational efficiency. Lead cross-functional initiatives to amplify customer success stories and strength...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$138K - $185K *

Unlock potential by driving innovative cloud solutions for public sector clients. Collaborate with sales teams to address customer needs, present compelling technology demonstrations, and secure techn...

Toronto, ONRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Empower Customer Success by driving strategy and data insights to enhance customer outcomes. Collaborate with cross-functional teams to optimize processes, support growth, and ensure exceptional custo...

RemoteRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform partner marketing strategies into measurable revenue streams by leveraging high-potential partnerships and executing targeted campaigns in regulated industries, focusing on enterprise and pu...

Toronto, ONRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.