Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Director - Enterprise Architecture (Integrations)
$150K - $180K *
Build a scalable discovery methodology for integrating acquired agencies, ensuring alignment with enterprise architecture. Collaborate with cross-functional teams to develop integration designs and su...
Yesterday
$80K - $95K *
Join our team to enhance operational systems for our go-to-market efforts. You’ll collaborate with multiple departments to optimize workflows, automate processes, troubleshoot issues, and improve data...
Reposted 4 weeks ago
$144K - $184K *
Engage with major regional accounts to drive strategy and new business growth. Build executive relationships, manage account satisfaction, and leverage Gartner's sales methodology to achieve quota and...
Reposted 6 days ago
$144K - $184K *
Join a team that's driving strategic growth by managing key accounts, fostering executive relationships, and delivering tailored solutions to enhance client satisfaction and retention while achieving...
1 week ago
$150K - $180K *
Lead strategic initiatives for high-value accounts, driving new business growth by leveraging deep client relationships and insights. Master internal methodologies to enhance customer satisfaction, re...
3 weeks ago
Director, Corporate Development & Special Projects
$160K - $200K *
Lead the charge in building a dynamic Corporate Development function, driving strategic growth through investments and M&A. Collaborate with executives to identify opportunities that enhance market le...
2 weeks ago
Customer Support Manager, Time Off
$73K - $117K *
Engage with us to lead a dynamic Support team, enhancing customer experiences and driving product improvements through expert guidance and data-driven strategies. Shape onboarding and performance metr...
2 days ago
Key Account Director, Majors West
$144K - $200K *
Transform public safety sales by leading a regional team, enhancing performance, and driving success through effective coaching and recruitment. Collaborate across departments to build a predictable p...
Today
$125K - $220K *
Drive security excellence by leading a dynamic team to enhance our cloud platform's security posture. Collaborate across departments to ensure compliance, resilience, and customer trust while fosterin...
2 weeks ago
Associate Director, Data Engineering Lead
$152K - $283K *
Lead the development of high-quality, compliant data engineering practices that enhance enterprise data governance and accelerate data-driven decision-making for improved patient outcomes across the o...
Reposted 2 days ago
$170K - $190K *
Unlock your future as a strategic leader driving product marketing initiatives. Oversee messaging, competitive intelligence, and go-to-market strategies while developing a high-performing team to prop...
Reposted 3 weeks ago
$202K - $318K *
Accelerate progress at our AI-driven platform by leading a high-performing engineering team. Oversee technical direction, manage people, and ensure quality to deliver impactful agent experiences acros...
3 weeks ago
$190K - $230K *
Lead and enhance brand storytelling across campaigns. Collaborate with teams to ensure cohesive brand presence, drive creative direction, and develop a high-performing creative team to elevate brand i...
Reposted 2 weeks ago
Senior Product Manager, PolicyCenter
$148K - $254K *
Elevate the future of insurance policy management by driving end-to-end product ownership, collaborating closely with carriers, and delivering innovative features to enhance underwriting and policy wo...
4 weeks ago
$124K - $170K *
Lead the charge in innovative software solutions for healthcare, collaborating with diverse teams to enhance patient care and meet customer needs through cutting-edge technology and creative problem-s...
1 week ago
Senior Product Marketing Manager
$100K - $130K *
Drive product marketing for innovative defense tech solutions. Collaborate with cross-functional teams to shape strategies, develop compelling narratives, and execute impactful campaigns that enhance...
1 week ago
Enterprise Implementation Consultant
$88K - $134K *
Shape the future of customer success by leading the deployment of IoT solutions for enterprise clients. Your role will bridge sales and strategy, ensuring clients maximize the value of their technolog...
Reposted 3 weeks ago
Manager, Customer Success Engineering
$124K - $210K *
Drive customer success by leading a team of engineers to enhance GitLab adoption, develop scalable enablement programs, and collaborate with cross-functional teams to achieve measurable business outco...
1 week ago
Director of Customer Experience - MS Dynamics 365 CE, US
$150K - $180K *
Inspire customer success by leading delivery operations, building strong executive relationships, and driving growth in a collaborative environment focused on Microsoft Dynamics 365 Customer Engagemen...
4 weeks ago
Security Engineer, Product Security
$200K - $255K *
Shape the future of cloud security by designing and implementing robust controls. Guide integrations in DevOps, perform comprehensive assessments, and mentor teams to reduce risks in AWS and mobile in...
Reposted 4 weeks ago
$130K - $160K *
Lead engineering efforts by writing production code and mentoring a team. Drive modernization initiatives through Java microservices while managing performance and growth of engineers. Collaborate wit...
Today
$100K - $120K *
Drive US revenue growth through ownership of ARR and pipeline targets. Collaborate closely with leadership to expand our presence in the B2B AI space, leading full-cycle sales and building crucial par...
Reposted 3 weeks ago
Senior Generator Systems Specialist
$110K - $130K *
Transform critical power systems by overseeing installation, maintenance, and troubleshooting of backup generators in data centers, ensuring uninterrupted power supply and optimal uptime for mission-c...
2 weeks ago
VP, Infrastructure Engineering
$401K - $500K+*
Join a team that's shaping the future of infrastructure engineering by leading efforts for cloud platforms, scaling developer experiences, and unlocking transformative AI solutions to enhance producti...
Reposted 2 days ago
Senior Director, Client Sales & Insights
$165K - $200K *
Lead the charge in driving commercial activation and revenue growth for a multi-million-dollar portfolio, leveraging strategic insights and AI to enhance client engagement and deliver measurable resul...
2 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.