Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$190K - $230K *

Lead and enhance brand storytelling across campaigns. Collaborate with teams to ensure cohesive brand presence, drive creative direction, and develop a high-performing creative team to elevate brand i...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$148K - $254K *

Elevate the future of insurance policy management by driving end-to-end product ownership, collaborating closely with carriers, and delivering innovative features to enhance underwriting and policy wo...

RemoteRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$124K - $170K *

Lead the charge in innovative software solutions for healthcare, collaborating with diverse teams to enhance patient care and meet customer needs through cutting-edge technology and creative problem-s...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Drive product marketing for innovative defense tech solutions. Collaborate with cross-functional teams to shape strategies, develop compelling narratives, and execute impactful campaigns that enhance...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$88K - $134K *

Shape the future of customer success by leading the deployment of IoT solutions for enterprise clients. Your role will bridge sales and strategy, ensuring clients maximize the value of their technolog...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$124K - $210K *

Drive customer success by leading a team of engineers to enhance GitLab adoption, develop scalable enablement programs, and collaborate with cross-functional teams to achieve measurable business outco...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Inspire customer success by leading delivery operations, building strong executive relationships, and driving growth in a collaborative environment focused on Microsoft Dynamics 365 Customer Engagemen...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$200K - $255K *

Shape the future of cloud security by designing and implementing robust controls. Guide integrations in DevOps, perform comprehensive assessments, and mentor teams to reduce risks in AWS and mobile in...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$130K - $160K *

Lead engineering efforts by writing production code and mentoring a team. Drive modernization initiatives through Java microservices while managing performance and growth of engineers. Collaborate wit...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Drive US revenue growth through ownership of ARR and pipeline targets. Collaborate closely with leadership to expand our presence in the B2B AI space, leading full-cycle sales and building crucial par...

San Francisco, CARemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Transform critical power systems by overseeing installation, maintenance, and troubleshooting of backup generators in data centers, ensuring uninterrupted power supply and optimal uptime for mission-c...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$401K - $500K+*

Join a team that's shaping the future of infrastructure engineering by leading efforts for cloud platforms, scaling developer experiences, and unlocking transformative AI solutions to enhance producti...

United StatesRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$165K - $200K *

Lead the charge in driving commercial activation and revenue growth for a multi-million-dollar portfolio, leveraging strategic insights and AI to enhance client engagement and deliver measurable resul...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $210K *

Transform infrastructure engineering by leading a global team to develop and implement design standards for AI factories, ensuring consistency and efficiency across projects while driving innovation a...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $95K *

Transform processes and drive accountability by leading cross-functional projects. Manage initiatives from scoping to completion while maintaining clear communication across teams and ensuring stakeho...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Shape the future of passenger rail by leading mechanical systems integration and validation. Collaborate with suppliers and clients to ensure compliance and deliver manufacturable designs for refurbis...

Montreal, QCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$148K - $175K *

Innovate insights into AI's economic impact by synthesizing diverse data sources, collaborating with experts, and shaping industry narratives to drive strategic executive decisions and elevate market...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Unlock potential by leading Digital Test & Evaluation initiatives that integrate modern software solutions into defense workflows, enhancing efficiency and data-driven decision-making across the T&E l...

Mountain View, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$75K - $95K *

Help us shape the future of digital advertising by leading a team in delivering programmatic campaign excellence and leveraging data-driven insights to meet client objectives across various channels...

New York, USRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Transform the Customer Success landscape by leading a new NORAM scaled team, defining strategies for global customer engagement, and ensuring personalized experiences at scale across diverse segments...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$99K - $164K *

Drive impactful data-driven projects by leading a diverse team in fraud detection and prevention. Manage contract delivery, timelines, and client relationships while ensuring effective communication a...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$122K - $183K *

Manage and optimize global equity compensation programs, ensuring accurate transactions, compliance, and enhanced employee experience while collaborating with cross-functional teams to streamline oper...

RemoteRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $140K *

Transform the revenue operations landscape by designing processes, managing systems, and ensuring data integrity. Lead a team to drive sales efficiency, improve forecasting, and cultivate collaboratio...

Ontario, CARemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$225K - $265K *

Partner with us to lead a high-performing engineering team, driving innovation and efficiency in our travel marketplace. You'll manage project lifecycles, enhance collaboration, and champion a custome...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Transform enterprise strategies by leading discovery and building account plans that align marketing goals with AI investments, driving growth and success for senior marketing leaders...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.