Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
$95K - $115K *
Drive innovative ServiceNow solutions in a dynamic, collaborative environment, ensuring effective development, integration, and deployment for government clients while enhancing platform capabilities...
3 weeks ago
$90K - $100K *
Unlock potential by delivering innovative robotic solutions, ensuring seamless integration and operational success for customers. Collaborate, troubleshoot, and enhance system performance while provid...
6 days ago
Sr. Practice Manager -- Data Platforms
$150K - $190K *
Lead the charge in shaping data platform strategies and governance, driving innovative solutions and team development. Collaborate with partners to enhance AI readiness and ensure successful technical...
1 week ago
$110K - $130K *
Unlock potential by leading operational excellence and customer satisfaction across multiple markets. Drive performance, coach leaders, and implement continuous improvement initiatives to enhance serv...
1 week ago
$79K - $127K *
Innovate with us to enhance data protection strategies, ensuring robust security and compliance across diverse platforms. Collaborate on complex projects, troubleshoot incidents, and drive improvement...
3 days ago
Field Service Technician (Engineer) - Inspection
$83K - $104K *
Unlock potential by optimizing vision systems for pharmaceutical inspections, collaborating on AI technologies, and ensuring customer satisfaction through expert support and training. Travel required...
Today
Field Service Technician (Engineer) - Inspection
$83K - $104K *
Join a team that's dedicated to optimizing vision systems for pharmaceutical inspections. You'll travel extensively to support installations, training, and maintenance, ensuring top-notch performance...
Yesterday
Test & Validation Integration Engineer - Federal Customer
$110K - $130K *
Lead the charge in ensuring seamless deployment of enterprise-grade infrastructure by integrating, testing, and validating complex systems in a controlled lab environment, enabling rapid field activat...
4 days ago
Customer Success Engineer - Commercial
$140K - $160K *
Lead customer success initiatives by optimizing platform use, driving adoption, and ensuring satisfaction for global enterprises. Collaborate closely with clients, providing expertise and tailored sol...
Reposted 2 weeks ago
Vice President, Data Center Operations
$275K - $325K *
Champion operational excellence by leading global data center operations, developing strategies, and building high-performing teams to ensure reliability, efficiency, and customer satisfaction across...
3 weeks ago
$90K - $135K *
Transform customer relationships and drive sales growth by leveraging technical expertise and consultative selling skills. Collaborate with teams to deliver innovative solutions that enhance operation...
2 weeks ago
$86K - $128K *
Manage and expand sales territory by leveraging consultative selling techniques. Develop relationships with end-users, deliver impactful presentations, and achieve growth targets to drive success in e...
3 weeks ago
Customer Success Director (Oracle Focused)
$100K - $125K *
Engage with strategic Oracle customers to drive success through relationship management, implementation guidance, and value realization. Champion customer outcomes and optimize their journey with Redw...
Today
$146K - $189K *
Partner with us to enhance our community health provider network. Leverage your expertise in provider relations and network management to drive growth, improve access to care, and support our mission...
2 weeks ago
Director of Product , Data Flywheel
$200K - $245K *
Pioneer data-driven engineering for our Autonomy Data Flywheel initiative, overseeing the entire lifecycle to enhance AI-driven operations. Collaborate with cross-functional teams to achieve quality a...
Reposted 3 weeks ago
$85K - $95K *
Join a team that's dedicated to enhancing product learning experiences for credit unions and MAP employees. You'll design, develop, and deliver engaging training that empowers users to confidently ado...
1 week ago
Manager, Emerging Defense & Sustainment Sales
$164K - $201K *
Drive strategic engagement with key defense contractors while cultivating impactful relationships at all levels, creating competitive plans, and leading mutual opportunities to enhance market presence...
3 weeks ago
$95K - $115K *
Drive successful public-sector construction projects by managing scope, schedule, and budget while fostering strong client relationships and ensuring quality delivery from inception to closeout...
2 days ago
Product Marketing Manager - EMS
$125K *
Elevate your career by owning the end-to-end product marketing strategy for the EMS market. Collaborate cross-functionally to drive growth, enhance messaging, and empower sales, while leveraging your...
1 week ago
Account Executive (Enterprise)
$110K - $130K *
Champion the full sales cycle for top enterprise accounts, utilizing a consultative approach to solve complex challenges. Drive impactful relationships with stakeholders, and navigate lengthy processe...
Reposted 4 weeks ago
Senior Technology & Systems Consultant
$130K *
Join a dynamic team to manage client technologies, mentor peers, and deliver IT assessments. This hands-on role emphasizes client service and consultant development, ensuring optimal performance acros...
Today
$100K - $120K *
Engage with key customers and partners to drive sales growth across your region. Lead strategic initiatives, develop sales channels, and ensure customer satisfaction while achieving financial objectiv...
1 week ago
$157K - $207K *
Shape the future of biology by leading creative initiatives that elevate our brand. Collaborate closely with leadership to craft compelling narratives and visuals, while managing a growing team and bu...
3 weeks ago
$160K - $195K *
Empower enterprise clients by managing strategic relationships, driving revenue growth, and aligning solutions with business objectives. Lead cross-functional teams to deliver exceptional outcomes and...
Yesterday
Sr. Associate, Field Support Technician/Engineering
$66K - $111K *
Drive excellence in field service by installing, maintaining, and repairing client systems. Collaborate with support teams while ensuring customer satisfaction across a defined region, requiring trave...
3 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.