Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Lead Technical Program Manager, ADM (Remote)
$118K - $180K *
Champion innovative product development by leading cross-functional teams to drive New Product Introductions in Advanced Deposition Materials, ensuring alignment with business goals and customer needs...
1 week ago
Sr Customer Experience Specialist - Finance
$102K - $154K *
Shape customer success by managing complex escalations, driving improvements, and coordinating cross-functional teams. Your leadership will enhance workflows and ensure high-quality resolutions, makin...
3 weeks ago
Director, Market Growth Strategy, Molecule to Market (Biologics)
$185K - $256K *
Elevate the market growth strategy for biologics research, driving software adoption and AI use cases. Collaborate with global teams and engage with industry leaders to shape the future of molecular t...
1 week ago
$203K - $366K *
Elevate your career by leading a dynamic global team in engineering strategy and execution for cutting-edge IAM solutions, ensuring high performance and top-tier quality standards across cloud technol...
Reposted 3 weeks ago
Collaboration Consulting Engineering Technical Leader
$130K - $180K *
Empower customer engagement by leading the design and deployment of innovative contact center solutions. Collaborate with stakeholders to create scalable, AI-driven workflows that enhance operational...
2 days ago
Industry Director - Digital Plant Sales
$150K - $180K *
Lead the charge in driving sales growth and market leadership for Digital Plant solutions. Collaborate with teams to develop strategies, manage key accounts, and ensure high-quality project delivery w...
Yesterday
$200K - $240K *
Join a team that's driving innovation in mechanical engineering and program management. Leverage your expertise to lead projects from concept to production, ensuring quality and efficiency while colla...
2 weeks ago
Director, Strategic Business Development
$150K - $180K *
Drive sustained growth as a key commercial leader by executing innovative revenue strategies, generating new client opportunities, and expanding market presence in the evolving data center and AI infr...
Reposted 2 weeks ago
$110K - $130K *
Join a fast-paced team as you shape our product direction, driving customer engagement and retention for a climate tech company focused on sustainable agriculture. Collaborate cross-functionally to de...
Reposted 3 weeks ago
$95K - $115K *
Transform business needs into technical solutions by bridging gaps, leading discovery sessions, and refining processes. Collaborate with engineers to ensure clarity and alignment, driving impactful ou...
1 week ago
$200K - $225K *
Transform the future of cloud commerce by leading the design and evolution of scalable, resilient systems that enhance platform reliability and drive innovation across teams and products...
Yesterday
Territory Customer Support Manager
$80K - $95K *
Drive growth by leading parts and service operations for dealer networks, enhancing customer satisfaction and technical support within the heavy equipment industry while optimizing dealer performance...
3 weeks ago
Key Account Director, Majors East
$144K - $200K *
Accelerate public safety initiatives by leading a regional sales team, enhancing team performance, and driving strategic growth in drone technology for emergency response agencies across the U.S...
Today
Market Development Director (Health Systems)
$125K - $150K *
Drive enterprise growth by engaging top health system executives, transforming clinical outcomes through innovative solutions, and building strategic partnerships to expand market presence and adoptio...
3 weeks ago
Client Executive, Commercial Lines
$100K - $120K *
Build strong client relationships, optimize risk management strategies, and drive growth with a focus on commercial accounts. Collaborate with teams to ensure profitability, operational excellence, an...
3 weeks ago
Account Executive, Existing Customers
$160K - $220K *
Engage with higher education institutions to foster relationships, drive customer success, and expand platform adoption. Balance strategic management and revenue growth in a dynamic environment, ensur...
2 weeks ago
Senior Software Engineer - Technical Lead
$120K - $145K *
Lead the charge in technical direction and agile processes while mentoring a high-performing software engineering team. Your problem-solving skills will drive the development of scalable, secure solut...
Reposted today
$81K - $130K *
Join a dynamic team dedicated to providing exceptional support for high-resolution mass spectrometry instruments. Leverage your technical expertise to install, troubleshoot, and maintain equipment whi...
Reposted 6 days ago
Engineering Team Lead, Electrical
$126K - $167K *
Transform your future by leading a dynamic team of electrical engineers in our Mission Critical Department. Elevate project outcomes while driving accountability, fostering growth, and cultivating inn...
Reposted 2 weeks ago
$90K - $120K *
Elevate your career by managing IT operations, vendor relationships, and internal projects. Lead endpoint management and ensure service quality while driving technology transitions and compliance init...
3 weeks ago
Platform Manager – Microsoft Dynamics 365 CRM
$115K - $160K *
Transform business needs into scalable solutions by managing the Microsoft Dynamics 365 platform. Collaborate with stakeholders to enhance processes, optimize user experience, and ensure effective gov...
1 week ago
Deputy Program Manager / PMO Lead (Senior)
$110K - $130K *
Unlock potential by leading PMO operations for a complex federal IT program. Collaborate with stakeholders to ensure timely execution, effective risk management, and compliance, while maintaining sche...
Yesterday
$85K - $95K *
Engage with brands to drive holistic revenue growth and strategic partnerships across digital, print, and experiential platforms. Utilize your sales expertise to identify opportunities and create impa...
Reposted 2 weeks ago
$85K - $95K *
Elevate your career by driving revenue growth and strategic partnerships across diverse media platforms. Collaborate with teams to create impactful advertising solutions that resonate with influential...
2 weeks ago
Engineer Manger, Cloud Services
$120K - $145K *
Drive engineering excellence by leading a cross-functional team to architect, deliver, and enhance product outcomes, while ensuring alignment with business objectives and fostering a culture of accoun...
1 month ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.