Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$118K - $180K *

Champion innovative product development by leading cross-functional teams to drive New Product Introductions in Advanced Deposition Materials, ensuring alignment with business goals and customer needs...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$102K - $154K *

Shape customer success by managing complex escalations, driving improvements, and coordinating cross-functional teams. Your leadership will enhance workflows and ensure high-quality resolutions, makin...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$185K - $256K *

Elevate the market growth strategy for biologics research, driving software adoption and AI use cases. Collaborate with global teams and engage with industry leaders to shape the future of molecular t...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$203K - $366K *

Elevate your career by leading a dynamic global team in engineering strategy and execution for cutting-edge IAM solutions, ensuring high performance and top-tier quality standards across cloud technol...

Cambridge, MARemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$130K - $180K *

Empower customer engagement by leading the design and deployment of innovative contact center solutions. Collaborate with stakeholders to create scalable, AI-driven workflows that enhance operational...

North Carolina, USRemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Lead the charge in driving sales growth and market leadership for Digital Plant solutions. Collaborate with teams to develop strategies, manage key accounts, and ensure high-quality project delivery w...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$200K - $240K *

Join a team that's driving innovation in mechanical engineering and program management. Leverage your expertise to lead projects from concept to production, ensuring quality and efficiency while colla...

Dallas, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Drive sustained growth as a key commercial leader by executing innovative revenue strategies, generating new client opportunities, and expanding market presence in the evolving data center and AI infr...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Join a fast-paced team as you shape our product direction, driving customer engagement and retention for a climate tech company focused on sustainable agriculture. Collaborate cross-functionally to de...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Transform business needs into technical solutions by bridging gaps, leading discovery sessions, and refining processes. Collaborate with engineers to ensure clarity and alignment, driving impactful ou...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $225K *

Transform the future of cloud commerce by leading the design and evolution of scalable, resilient systems that enhance platform reliability and drive innovation across teams and products...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Drive growth by leading parts and service operations for dealer networks, enhancing customer satisfaction and technical support within the heavy equipment industry while optimizing dealer performance...

Georgia, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$144K - $200K *

Accelerate public safety initiatives by leading a regional sales team, enhancing team performance, and driving strategic growth in drone technology for emergency response agencies across the U.S...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Consumer Technology

$125K - $150K *

Drive enterprise growth by engaging top health system executives, transforming clinical outcomes through innovative solutions, and building strategic partnerships to expand market presence and adoptio...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Build strong client relationships, optimize risk management strategies, and drive growth with a focus on commercial accounts. Collaborate with teams to ensure profitability, operational excellence, an...

Asheboro, NCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $220K *

Engage with higher education institutions to foster relationships, drive customer success, and expand platform adoption. Balance strategic management and revenue growth in a dynamic environment, ensur...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Lead the charge in technical direction and agile processes while mentoring a high-performing software engineering team. Your problem-solving skills will drive the development of scalable, secure solut...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Healthcare

$81K - $130K *

Join a dynamic team dedicated to providing exceptional support for high-resolution mass spectrometry instruments. Leverage your technical expertise to install, troubleshoot, and maintain equipment whi...

California, USRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Healthcare

$126K - $167K *

Transform your future by leading a dynamic team of electrical engineers in our Mission Critical Department. Elevate project outcomes while driving accountability, fostering growth, and cultivating inn...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$90K - $120K *

Elevate your career by managing IT operations, vendor relationships, and internal projects. Lead endpoint management and ensure service quality while driving technology transitions and compliance init...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $160K *

Transform business needs into scalable solutions by managing the Microsoft Dynamics 365 platform. Collaborate with stakeholders to enhance processes, optimize user experience, and ensure effective gov...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading PMO operations for a complex federal IT program. Collaborate with stakeholders to ensure timely execution, effective risk management, and compliance, while maintaining sche...

Chicago, ILRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $95K *

Engage with brands to drive holistic revenue growth and strategic partnerships across digital, print, and experiential platforms. Utilize your sales expertise to identify opportunities and create impa...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Media

$85K - $95K *

Elevate your career by driving revenue growth and strategic partnerships across diverse media platforms. Collaborate with teams to create impactful advertising solutions that resonate with influential...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$120K - $145K *

Drive engineering excellence by leading a cross-functional team to architect, deliver, and enhance product outcomes, while ensuring alignment with business objectives and fostering a culture of accoun...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.