Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$110K - $140K *

Unlock potential by owning executive-level client relationships, driving integrated strategies, and leading action-oriented touchpoints that translate insights into measurable outcomes while championi...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Media

$116K - $207K *

Contribute to the successful delivery of large-scale IT programs, leading high-performing teams, driving operational excellence, and fostering strong client relationships to align with strategic objec...

Dallas, TXRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Technical Services

$176K - $332K *

Lead the charge in advancing rail electrification projects across the U.S. West Region. Drive technical excellence, manage project delivery, and mentor a high-performing team while fostering client re...

United StatesRemote

1 week ago

  •   15+ years exp.  •   Real Estate & Construction

$90K - $150K *

Join a dynamic team to build and manage strategic partnerships in the public safety sector. Drive partner engagement, enhance sales enablement, and contribute to pipeline growth while collaborating cr...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$227K - $385K *

Elevate member care by overseeing utilization management and evaluating treatment appropriateness. Collaborate with multidisciplinary teams, ensuring compliance with clinical standards and regulations...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$88K - $118K *

Join a team that's dedicated to enhancing customer success by fostering partnerships with top clients, resolving challenges, and driving value in a fast-paced environment. Enjoy cross-functional colla...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$98K - $127K *

Lead customer success initiatives by partnering with top clients to enhance their operations using IoT solutions. Collaborate cross-functionally to design customized success plans and strategies that...

CanadaRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$73K - $139K *

Shape the future by providing expert support in software troubleshooting and diagnostics, collaborating with cross-functional teams to resolve complex technical issues and enhance customer satisfactio...

Dallas, TXRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $174K *

Join our team to optimize product support and drive software engineering excellence. Utilize your expertise in troubleshooting and technical analysis to enhance customer experience and advance product...

Dallas, TXRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$145K - $193K *

Lead a dynamic team of technical experts to design and deliver innovative consulting services and educational programs, ensuring alignment with evolving product strategies and maintaining high standar...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Advance your career by driving strategic sales initiatives, enhancing market presence, and fostering customer relationships in a dynamic, collaborative environment focused on innovation and growth acr...

RemoteRemote

6 days ago

  •   15+ years exp.  •   Manufacturing & Automotive

$125K - $150K *

Shape the future of higher education by leading strategic initiatives and government affairs. Collaborate across teams to drive revenue opportunities and influence policy, ensuring impactful solutions...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Grow your career with a dynamic team as you lead visual direction, mentor creatives, and elevate brand aesthetics across multi-channel campaigns, ensuring stunning execution and strategic alignment in...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Lead the technical implementation of Synapse products, ensuring high-quality solutions and customer satisfaction. Collaborate with project teams, manage infrastructure deployment, and integrate health...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$240K - $280K *

Drive sales excellence by leading a high-performing team, executing strategic territory plans, and fostering consultative relationships with key customers to enhance revenue and market share...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$148K - $175K *

Lead strategic initiatives and operational excellence across client portfolios, ensuring governance, performance management, and continuous improvement. Drive client satisfaction and financial account...

Chicago, ILRemote

4 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$110K - $130K *

Unlock your potential by leading technical execution of Electrification Solutions projects. Drive safety, quality, and customer satisfaction while managing resources and risks to ensure project succes...

Texas, USRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$216K - $236K *

Join a team that's redefining AI product management by driving ROI through innovative solutions. Lead the development of AI capabilities that enhance Alteryx workflows, ensuring faster, better, and ch...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$139K - $250K *

Shape the future of cybersecurity by designing secure architectures and leading initiatives to protect systems and infrastructure. Drive improvements in security posture while collaborating with teams...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Join a team that's shaping the future of smart transportation by leading product security initiatives. You'll safeguard our platforms and devices, ensuring robust security practices and driving risk m...

CanadaRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Help us drive revenue growth by leading the full sales cycle in the Digital Science sector, engaging with C-suite leaders and aligning solutions with enterprise strategies to enhance decision-making a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate progress at Army formations by leading the autonomy integration campaign. Drive customer relationships, oversee pipeline management, and convert prototypes into funded positions while shapi...

Michigan, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$170K - $220K *

Accelerate growth by leading high-performing sales teams and driving new logo acquisition in the higher education sector. Shape sales strategies to enhance market presence and exceed revenue targets w...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $100K *

Lead the charge in delivering enterprise software implementation projects, managing scope, budget, and relationships, while driving innovation using AI technologies to enhance efficiency and client sa...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Drive customer success by leading a dynamic team in delivering high-quality SaaS implementations. Collaborate across functions to enhance performance, navigate challenges, and embrace innovative solut...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.