Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$187K - $257K *

Elevate global sales operations by leading forecasting, pipeline management, and productivity initiatives. Collaborate with sales leaders to enhance clarity and consistency, driving growth through inn...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Partner with us to bridge marketing and technology, defining business requirements and supporting data-driven campaigns across onboarding, lead generation, and product enrollment initiatives for optim...

Columbia, SCRemote

2 days ago

  •   Less than 5 years exp.  •   Staffing

$100K - $140K *

Lead the charge in driving revenue growth and client retention by managing strategic relationships and optimizing transportation solutions for a diverse portfolio of enterprise clients. Your expertise...

Chicago, ILRemote

Today

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Optimize operations in high-volume e-commerce fulfillment centers by leading teams, validating system capabilities, and establishing efficient workflows to drive scalable and successful launch initiat...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Lead revenue growth as a Senior Sales Executive, cultivating strong client relationships and executing strategic sales initiatives while navigating the Broadcast Transformation landscape for sustained...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Media

$80K - $90K *

Lead the visual narrative of client brands by delivering exceptional design solutions across multiple channels. Collaborate with diverse teams to uphold high standards and participate in innovative pr...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $225K *

Lead and mentor a dynamic Security Operations team, overseeing incident response and SOC improvements while driving hands-on investigations and AI-assisted workflows to enhance security posture and op...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Advance your career by serving as a technical architect for SAP HCM, leading development and support for complex payroll and HR solutions while collaborating with cross-functional teams to ensure data...

Oak Ridge, TNRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$215K - $239K *

Create transformative customer experiences and drive revenue growth across North America by leading market solutions teams, coaching talent, and navigating organizational change with clarity and effec...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$175K - $400K *

Elevate your career by leading strategic sourcing for datacenter rack development. Collaborate with cross-functional teams to drive supplier strategies, manage vendor relationships, and ensure quality...

Mountain View, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $240K *

Drive strategic M&A initiatives by leading complex transactions, evaluating opportunities, and collaborating with executives to enhance corporate growth and value creation. Shape the future through ef...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Pioneer innovative ServiceNow solutions for the public sector by guiding business process discovery, stakeholder engagement, and best practice implementation, ensuring alignment with client needs and...

Arlington, VARemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$252K - $300K *

Unlock potential by leading the technical strategy for Data Labs, guiding engineering teams to innovate AI training solutions, and shaping the future of model evaluation and deployment in a rapidly ev...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$199K - $269K *

Unlock potential by driving enterprise-wide digital product strategy, governance, and investment alignment in this pivotal leadership role. Collaborate across functions to enhance decision-making proc...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$180K - $200K *

Lead the charge in driving growth marketing strategies across segments, crafting integrated campaigns and events. Ensure alignment with business goals while managing a talented multidisciplinary team...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $200K *

Empower clients by leading the implementation of innovative solutions, ensuring successful adoption and integration of Omnissa Workspace ONE. Collaborate with diverse teams to drive business outcomes...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Optimize the design and operation of a mission-critical control center, ensuring compliance and operational excellence through effective team leadership, innovative technologies, and strategic partner...

Austin, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$71K - $108K *

Drive customer success by managing technical relationships and advocating for best practices in public cloud environments. Leverage your expertise to enhance customer experiences and ensure alignment...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform complex technical solutions into actionable blueprints, bridging product and engineering teams. Drive global GTM strategy by creating detailed architecture diagrams and hands-on lab environm...

CanadaRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Drive impactful initiatives by leading complex workstreams that enhance performance, reduce costs, and mitigate risks. Collaborate across teams to influence outcomes and implement strategic improvemen...

Denver, CORemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Transform product strategies by engaging cross-functional teams to drive innovation and profitability. Utilize strong business acumen to manage product lifecycles and lead voice-of-the-customer initia...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$250K - $280K *

Shape the future of safety and sustainability by leading a global EHS strategy that ensures compliance and promotes zero-incident culture across high-risk construction and operational sites within a r...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$164K - $246K *

Collaborate with cross-functional teams to translate cloud requirements into actionable product strategies, ensuring technical excellence and successful implementations in complex environments...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$155K - $180K *

Drive successful delivery of complex, multi-year programs in a dynamic environment. Collaborate with cross-functional teams to manage scope, budget, and timelines while ensuring client satisfaction an...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Shape mission-critical communication solutions and drive successful outcomes by developing competitive system designs and ensuring technical feasibility throughout the proposal and implementation phas...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.