Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Associate Systems Engineer, Data Management
$95K - $115K *
Join a team that's redefining data management solutions. Leverage your expertise in cloud platforms and analytics to support sales teams, drive customer success, and implement innovative data solution...
3 days ago
Director, Global Business Resiliency
$150K - $180K *
Champion global physical security and resiliency initiatives by providing strategic leadership to enhance safety for employees and assets while driving compliance across all company operations and thi...
Reposted today
$125K - $140K *
Unlock your potential as a Program Manager, leading complex cybersecurity initiatives. Drive project success by coordinating resources, managing timelines, and ensuring the protection of sensitive dat...
2 weeks ago
$142K - $236K *
Drive innovation in cybersecurity by leading technical initiatives for MSSP partners and AI security solutions. Leverage your expertise to design, scale, and secure managed services while mentoring te...
2 weeks ago
Director - Enterprise Sales - San Diego
$250K - $400K *
Join a dynamic sales team to drive revenue growth and develop strategic plans. Lead a high-performance group, build client relationships, and innovate sales processes while managing a defined territor...
2 weeks ago
$80K - $95K *
Unlock your potential by supporting pharmacovigilance processes, managing ICSR activities, and ensuring compliance with regulations. Collaborate with a global team to enhance safety management and con...
Yesterday
$85K - $100K *
Elevate your career by leading cross-functional projects, ensuring timely deliverables and driving process improvements through collaboration and expert project management methodologies...
3 weeks ago
$120K - $180K *
Drive the growth of our partner channel by leading recruitment and strategy for ISVs, VARs, and ISOs in the payments landscape. Collaborate across teams to enhance partner relationships and expand rev...
3 days ago
$88K - $105K *
Champion the successful delivery of complex projects, guiding financial institutions in adopting innovative loan origination software. Manage timelines, risks, and stakeholder expectations to ensure p...
1 week ago
$120K - $145K *
Shape the future of payroll and integrations by leading product vision and strategy across Canada and the US. Collaborate with a talented team to ensure accuracy and compliance while driving impactful...
2 weeks ago
$120K - $145K *
Elevate the payroll and integrations product vision, driving initiatives across Canada and the US. Collaborate with cross-functional teams to ensure accuracy and compliance while enhancing customer ex...
2 weeks ago
$120K - $145K *
Transform payroll and integrations by leading product vision across Canada and the US. Collaborate with cross-functional teams to ensure accuracy and compliance while driving innovative solutions that...
2 weeks ago
Director, Strategic Partner Accounts - Optiv/Guidepoint
$159K - $243K *
Collaborate with strategic partners to drive business growth, enhance sales capabilities, and execute comprehensive business plans. Leverage existing relationships to maximize partner engagement and a...
2 weeks ago
Vice President, Technology and Product (Remote)
$180K - $220K *
Lead the charge in developing innovative physician engagement products, overseeing technology initiatives, and managing cross-functional teams to deliver impactful solutions that enhance healthcare pr...
1 week ago
Senior Partner Solutions Engineer, Technical Partnerships
$120K - $145K *
Drive your career with a pivotal role managing technical partnerships, scoping integrations, and ensuring successful collaboration between engineering teams and partners. Shape strategic conversations...
2 weeks ago
Technical Designer | Concepteur technique
$100K - $120K *
Elevate technical design by bridging creative vision and implementation. Leverage your Unreal Engine 4 expertise to lead projects, mentor teams, and ensure stellar gameplay experiences through innovat...
3 weeks ago
$126K - $158K *
Unlock potential by leading sales operations to drive revenue growth and team productivity. Collaborate with cross-functional leaders to optimize strategies, enhance performance, and ensure alignment...
Today
$110K - $130K *
Lead maintenance excellence across multiple recycling plants by collaborating with teams to enhance equipment reliability, optimize operations, and minimize downtime using hands-on technical expertise...
Reposted today
$81K - $116K *
Elevate business processes by analyzing and optimizing vendor integrations, collaborating closely with cross-functional teams to enhance product delivery and streamline operational efficiency in a rem...
4 weeks ago
Senior Director, Medical Information
$270K - $295K *
Join a team that's dedicated to advancing the Medical Information function for product launches and growth. Lead strategy, vendor partnerships, and scientific content development while ensuring compli...
3 weeks ago
Senior Manager, Technical Account Management (Enterprise)
$183K - $193K *
Build and lead a high-performing Technical Account Management team to enhance the post-launch technical performance of a leading e-commerce platform, driving significant operational and strategic impr...
Reposted 6 days ago
Senior Manager, Technical Account Management (Enterprise)
$162K - $171K *
Champion a new Technical Account Management team by guiding its growth, ensuring technical health across SFP, and aligning stakeholders through effective communication while driving continuous improve...
Reposted 1 week ago
$175K - $400K *
Elevate your career by managing the lifecycle of vendor agreements and contracts. Collaborate across departments to ensure compliance and streamline workflows, safeguarding business interests while mi...
2 weeks ago
Director, Business Development
$220K - $260K *
Drive new business initiatives and lead a high-performing team to exceed sales targets. Develop innovative strategies, coach your team, and create a culture of success in a fast-paced, remote environm...
Reposted 3 weeks ago
Product Manager, Growth Strategy
$120K - $150K *
Empower growth by leading market intelligence and analytics initiatives, driving strategic partnerships, and translating trends into actionable business strategies. Collaborate cross-functionally to i...
Today
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.