Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Senior Director, Energy Engineering Management
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2 weeks ago
$137K - $245K *
Shape the future of physical operations by driving AI-powered product innovation. Collaborate across teams to identify customer needs, prototype solutions, and deliver impactful products that enhance...
Today
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Lead the charge in driving strategic initiatives and product innovation within the Telematics Business Unit, enhancing core offerings and exploring new market opportunities through hands-on collaborat...
1 week ago
$120K - $150K *
Join our team to lead innovative process improvement initiatives that enhance operational efficiency and deliver measurable results. Drive cross-functional collaboration and cultivate a culture of con...
Reposted 2 weeks ago
$88K - $147K *
Lead the charge in operational excellence by managing a dynamic Facility Services team, enhancing customer experience, and driving business growth through effective service delivery and continuous imp...
Today
Director, HR Technology & Data
$110K - $130K *
Join a team that's transforming HR technology and data governance to enhance organizational effectiveness. Lead a global team in driving data-driven decision-making and innovative solutions that prote...
3 days ago
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Elevate your career by managing our Enterprise platform, driving operational efficiency, and enhancing business processes through innovative technology solutions. Collaborate with stakeholders to gath...
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Principal Product Manager, Outbound
$152K - $223K *
Drive strategic initiatives across teams to achieve measurable outcomes. Lead complex programs, establish governance, and ensure alignment with product and business priorities while managing risks and...
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$120K - $140K *
Elevate client success by leading MSP program implementations from discovery to launch. Collaborate with cross-functional teams to ensure alignment with client objectives, manage risks, and drive proj...
1 week ago
Forward Deployed Engineer (Technical Architect)
$170K - $210K *
Empower Federal agencies by architecting and delivering AI-assisted software solutions. Responsible for client engagement, technology integration, and ensuring that production-ready solutions meet ope...
3 weeks ago
Staff Product Manager - Data Protection
$164K - $205K *
Unlock potential by driving the vision and execution of Data Security products, collaborating with cross-functional teams to enhance a cloud security platform that empowers innovation and business gro...
3 weeks ago
$111K - $198K *
Champion strategic sales initiatives, foster relationships with top-tier clients, and lead a dynamic sales team. Drive business growth in the insurance sector through innovative solutions and collabor...
Reposted 4 days ago
$110K - $130K *
Unlock potential by leading product vision and strategy, driving customer insights to align with business goals. Collaborate across teams to deliver innovative solutions, ensuring impactful outcomes f...
3 weeks ago
$125K - $150K *
Drive integrated, compliant media strategies for pharmaceutical brands, leading channel planning, investment decisions, and client engagement to achieve impactful business outcomes throughout launch a...
Reposted 3 weeks ago
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Champion strategic growth by developing partnerships, driving co-selling initiatives, and fostering relationships within the channel ecosystem to consistently achieve revenue goals and enhance custome...
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Sr Lead Product Manager Product Insights + Enablement
$129K - $152K *
Innovate by optimizing product management processes and tools, enhancing delivery predictability, and driving organizational transformation. Collaborate with cross-functional teams to empower Product...
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$90K - $110K *
Drive enterprise-wide compliance projects to secure sustainability certifications. Lead cross-functional teams, manage schedules, and ensure audit readiness in mission-critical environments, deliverin...
3 weeks ago
$114K - $213K *
Empower growth by managing and enhancing relationships with key clients, driving product adoption and sales expansion throughout the entire customer lifecycle. Your leadership will ensure exceptional...
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Transform operations at multiple locations by leading field services, ensuring safety, quality, and profitability while driving growth in relay protection and controls. Collaborate with teams to execu...
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Shape the future of unmanned aircraft systems by developing market strategies, driving growth, and fostering partnerships. Collaborate with stakeholders to enhance UAS integration into national airspa...
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Transform provider engagement strategies to enhance performance and quality across multiple business lines. Lead initiatives that optimize relationships, reduce costs, and align with organizational go...
Yesterday
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Unlock potential by leading enterprise data engineering initiatives, driving platform modernization, and enhancing operational excellence. Collaborate with cross-functional teams to deliver scalable...
Reposted yesterday
Medium Voltage Products Supervisor, Remote Support
$92K - $115K *
Shape the future of Medium Voltage support by leading a dynamic team, enhancing customer satisfaction, and driving operational efficiency across regions. Collaborate with diverse teams to ensure top-t...
6 days ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.