Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$150K - $180K *

Contribute to strategic leadership in engineering management, aligning execution with business goals. Drive portfolio success, enhance client satisfaction, and empower teams to optimize performance in...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$275K - $300K *

Transform customer experiences by leading the multi-location product initiative, driving strategy, and developing innovative solutions that scale across the platform for diverse users, empowering them...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$75K - $90K *

Elevate your career by driving B2B demand generation through new client acquisition and account growth. Build strong relationships with key stakeholders while leveraging AI to enhance your sales strat...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$137K - $245K *

Shape the future of physical operations by driving AI-powered product innovation. Collaborate across teams to identify customer needs, prototype solutions, and deliver impactful products that enhance...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$137K - $245K *

Lead the charge in driving strategic initiatives and product innovation within the Telematics Business Unit, enhancing core offerings and exploring new market opportunities through hands-on collaborat...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Join our team to lead innovative process improvement initiatives that enhance operational efficiency and deliver measurable results. Drive cross-functional collaboration and cultivate a culture of con...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$88K - $147K *

Lead the charge in operational excellence by managing a dynamic Facility Services team, enhancing customer experience, and driving business growth through effective service delivery and continuous imp...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a team that's transforming HR technology and data governance to enhance organizational effectiveness. Lead a global team in driving data-driven decision-making and innovative solutions that prote...

Virginia, USRemote

3 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$140K - $150K *

Elevate your career by managing our Enterprise platform, driving operational efficiency, and enhancing business processes through innovative technology solutions. Collaborate with stakeholders to gath...

Denver, CORemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$152K - $223K *

Drive strategic initiatives across teams to achieve measurable outcomes. Lead complex programs, establish governance, and ensure alignment with product and business priorities while managing risks and...

United StatesRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$120K - $140K *

Elevate client success by leading MSP program implementations from discovery to launch. Collaborate with cross-functional teams to ensure alignment with client objectives, manage risks, and drive proj...

Pennsylvania, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $210K *

Empower Federal agencies by architecting and delivering AI-assisted software solutions. Responsible for client engagement, technology integration, and ensuring that production-ready solutions meet ope...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$164K - $205K *

Unlock potential by driving the vision and execution of Data Security products, collaborating with cross-functional teams to enhance a cloud security platform that empowers innovation and business gro...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$111K - $198K *

Champion strategic sales initiatives, foster relationships with top-tier clients, and lead a dynamic sales team. Drive business growth in the insurance sector through innovative solutions and collabor...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading product vision and strategy, driving customer insights to align with business goals. Collaborate across teams to deliver innovative solutions, ensuring impactful outcomes f...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Drive integrated, compliant media strategies for pharmaceutical brands, leading channel planning, investment decisions, and client engagement to achieve impactful business outcomes throughout launch a...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Champion strategic growth by developing partnerships, driving co-selling initiatives, and fostering relationships within the channel ecosystem to consistently achieve revenue goals and enhance custome...

Arizona, USRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$129K - $152K *

Innovate by optimizing product management processes and tools, enhancing delivery predictability, and driving organizational transformation. Collaborate with cross-functional teams to empower Product...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Drive enterprise-wide compliance projects to secure sustainability certifications. Lead cross-functional teams, manage schedules, and ensure audit readiness in mission-critical environments, deliverin...

Texas, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$114K - $213K *

Empower growth by managing and enhancing relationships with key clients, driving product adoption and sales expansion throughout the entire customer lifecycle. Your leadership will ensure exceptional...

New York, NYRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$215K - $235K *

Transform operations at multiple locations by leading field services, ensuring safety, quality, and profitability while driving growth in relay protection and controls. Collaborate with teams to execu...

United StatesRemote

2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$129K - $221K *

Shape the future of unmanned aircraft systems by developing market strategies, driving growth, and fostering partnerships. Collaborate with stakeholders to enhance UAS integration into national airspa...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$134K - $249K *

Transform provider engagement strategies to enhance performance and quality across multiple business lines. Lead initiatives that optimize relationships, reduce costs, and align with organizational go...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$165K - $175K *

Unlock potential by leading enterprise data engineering initiatives, driving platform modernization, and enhancing operational excellence. Collaborate with cross-functional teams to deliver scalable...

United StatesRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Healthcare

$92K - $115K *

Shape the future of Medium Voltage support by leading a dynamic team, enhancing customer satisfaction, and driving operational efficiency across regions. Collaborate with diverse teams to ensure top-t...

Cambridge, ONRemote

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.