Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Technology Manager - Facilities Management & Workplace Services
$110K - $130K *
Unlock potential by leading technology strategy for Facilities Management and Workplace Services. Drive platform governance, lifecycle management, and continuous improvement to enhance operations and...
2 weeks ago
$90K - $110K *
Drive technical solutions and client satisfaction as you partner with internal teams, enhancing client engagement through innovative use of our solutions, troubleshooting complex integrations, and fos...
4 weeks ago
$110K - $130K *
Shape the future of asset management as you lead SAP EAM solutions, supervising teams and collaborating with stakeholders to deliver optimal, scalable systems while enhancing operational efficiency...
4 weeks ago
Senior Manager, Content & Operations, Global Customer Advocacy
$150K - $215K *
Engage in driving AI-powered customer advocacy by optimizing content strategies and enhancing operational efficiency. Lead cross-functional initiatives to amplify customer success stories and strength...
Today
$160K - $200K *
Shape the future of creative leadership by setting visionary strategies, driving distinctive brand expressions, and empowering a talented team to deliver integrated, high-impact marketing campaigns th...
Reposted 6 days ago
Growth Executive - North America
$120K - $160K *
Elevate business growth by driving strategic sales initiatives across key sectors. Leverage your network to build relationships and develop tailored solutions, while collaborating with partners to enh...
2 weeks ago
$150K - $180K *
Lead the charge in shaping brand strategy and marketing initiatives, elevating communications to articulate our cutting-edge narrative in the aerospace sector, driving audience engagement and fosterin...
Reposted 3 weeks ago
$135K - $176K *
Empower loan officers by ensuring a seamless user experience across multiple platforms. As a key player in product management, gather insights, drive development, and strategize for future growth in a...
4 weeks ago
Sr. Manager, Field Engineering
$110K - $130K *
Shape the future of field engineering by leading technical support, training, and quality assurance efforts. Drive continuous improvement while ensuring top-tier service and communication with clients...
Reposted yesterday
$185K - $220K *
Join a team that's redefining engineering service delivery for legal and professional clients. Lead a dynamic organization focused on operational excellence, client satisfaction, and continuous improv...
2 weeks ago
Project Manager, Professional Services
$90K - $105K *
Transform client engagements by leading software implementations and managing relationships. Oversee project delivery, budgets, and resources while collaborating with teams to ensure successful outcom...
2 weeks ago
$120K - $145K *
Drive impactful change by optimizing product operations through collaborative process design, ensuring alignment and efficiency while fostering innovation and simplification across complex product tea...
Reposted today
Director, Software Engineering & Development
$170K - $220K *
Tackle production-grade AI software challenges while leading a dynamic engineering team. Drive innovation, team culture, and quality delivery across a modern AI platform, fostering talent and effectiv...
4 weeks ago
$134K - $223K *
Join a team that's dedicated to maximizing enterprise value through strategic consulting and technical expertise. Leverage your Sprinklr knowledge to drive customer success and innovation while foster...
Yesterday
$110K - $130K *
Contribute to the design and delivery of robust J2EE applications within Agile frameworks, guiding development teams and ensuring compliance with standards while enhancing user experiences in web-base...
4 weeks ago
Director, Software Engineering & Development
$170K - $220K *
Lead a high-performing engineering team focused on delivering AI solutions. Manage cross-functional roles while enhancing software practices. Stay technical to drive implementation and coaching. Promo...
4 weeks ago
$135K - $160K *
Drive the development of assessment content by leading diverse teams, managing budgets, and shaping product roadmaps. Collaborate with stakeholders to ensure quality delivery and innovate using AI too...
1 week ago
$110K - $130K *
Join us to design and develop secure backend services and APIs that enhance platform capabilities, drive enterprise adoption, and support innovative solutions leveraging AI and modern architecture...
Reposted 4 weeks ago
$160K *
Join a team that's dedicated to optimizing SAP landscapes across cloud and on-premise environments. Leverage your expertise in SAP Basis administration to ensure system performance, availability, and...
2 weeks ago
Product Marketing Manager - Provider
$76K - $127K *
Elevate your career by driving impactful marketing strategies for electronic prior authorization solutions. Collaborate across teams to enhance provider engagement and improve patient access, while le...
1 week ago
Solution Architect & Pre-Sales, NetSuite
$120K - $160K *
Join a dynamic team to lead large-scale NetSuite projects, enhancing client experiences through strategic project management and collaboration. Utilize your expertise in pre-sales and implementation t...
Reposted 2 weeks ago
$130K - $180K *
Innovate your career by leading product strategy and execution in AI-driven simulation and autonomy. Collaborate with customers and technical teams to transform complex needs into impactful product so...
1 week ago
Senior Product Manager, Document Management
$135K - $160K *
Empower customers by automating document management and compliance workflows. As a Senior Product Manager, you'll lead cross-functional teams to enhance security programs, streamline processes, and de...
2 weeks ago
Senior Technical Product Manager
$153K - $213K *
Champion the development of a key platform, driving strategy, success metrics, and technical depth while collaborating across teams to deliver impactful solutions that meet customer needs and enhance...
2 weeks ago
Sr. Director, Human Resources, Corporate
$175K - $225K *
Join a team that's driving strategic HR initiatives to enhance talent, culture, and performance across a global organization. Collaborate with leadership to align people strategies with business goals...
1 week ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.