Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$110K - $130K *

Unlock potential by leading technology strategy for Facilities Management and Workplace Services. Drive platform governance, lifecycle management, and continuous improvement to enhance operations and...

Indianapolis, INRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Drive technical solutions and client satisfaction as you partner with internal teams, enhancing client engagement through innovative use of our solutions, troubleshooting complex integrations, and fos...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of asset management as you lead SAP EAM solutions, supervising teams and collaborating with stakeholders to deliver optimal, scalable systems while enhancing operational efficiency...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $215K *

Engage in driving AI-powered customer advocacy by optimizing content strategies and enhancing operational efficiency. Lead cross-functional initiatives to amplify customer success stories and strength...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Shape the future of creative leadership by setting visionary strategies, driving distinctive brand expressions, and empowering a talented team to deliver integrated, high-impact marketing campaigns th...

United StatesRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $160K *

Elevate business growth by driving strategic sales initiatives across key sectors. Leverage your network to build relationships and develop tailored solutions, while collaborating with partners to enh...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the charge in shaping brand strategy and marketing initiatives, elevating communications to articulate our cutting-edge narrative in the aerospace sector, driving audience engagement and fosterin...

San Francisco, CARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$135K - $176K *

Empower loan officers by ensuring a seamless user experience across multiple platforms. As a key player in product management, gather insights, drive development, and strategize for future growth in a...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Shape the future of field engineering by leading technical support, training, and quality assurance efforts. Drive continuous improvement while ensuring top-tier service and communication with clients...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$185K - $220K *

Join a team that's redefining engineering service delivery for legal and professional clients. Lead a dynamic organization focused on operational excellence, client satisfaction, and continuous improv...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$90K - $105K *

Transform client engagements by leading software implementations and managing relationships. Oversee project delivery, budgets, and resources while collaborating with teams to ensure successful outcom...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Drive impactful change by optimizing product operations through collaborative process design, ensuring alignment and efficiency while fostering innovation and simplification across complex product tea...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Food & Beverages

$170K - $220K *

Tackle production-grade AI software challenges while leading a dynamic engineering team. Drive innovation, team culture, and quality delivery across a modern AI platform, fostering talent and effectiv...

Massachusetts, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$134K - $223K *

Join a team that's dedicated to maximizing enterprise value through strategic consulting and technical expertise. Leverage your Sprinklr knowledge to drive customer success and innovation while foster...

Texas, USRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Contribute to the design and delivery of robust J2EE applications within Agile frameworks, guiding development teams and ensuring compliance with standards while enhancing user experiences in web-base...

Rockville, MDRemote

4 weeks ago

  •   Less than 5 years exp.  •   Staffing

$170K - $220K *

Lead a high-performing engineering team focused on delivering AI solutions. Manage cross-functional roles while enhancing software practices. Stay technical to drive implementation and coaching. Promo...

Pennsylvania, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $160K *

Drive the development of assessment content by leading diverse teams, managing budgets, and shaping product roadmaps. Collaborate with stakeholders to ensure quality delivery and innovate using AI too...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Join us to design and develop secure backend services and APIs that enhance platform capabilities, drive enterprise adoption, and support innovative solutions leveraging AI and modern architecture...

Toronto, ONRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K *

Join a team that's dedicated to optimizing SAP landscapes across cloud and on-premise environments. Leverage your expertise in SAP Basis administration to ensure system performance, availability, and...

Reston, VARemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$76K - $127K *

Elevate your career by driving impactful marketing strategies for electronic prior authorization solutions. Collaborate across teams to enhance provider engagement and improve patient access, while le...

Columbus, GARemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $160K *

Join a dynamic team to lead large-scale NetSuite projects, enhancing client experiences through strategic project management and collaboration. Utilize your expertise in pre-sales and implementation t...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $180K *

Innovate your career by leading product strategy and execution in AI-driven simulation and autonomy. Collaborate with customers and technical teams to transform complex needs into impactful product so...

San Francisco, CARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Empower customers by automating document management and compliance workflows. As a Senior Product Manager, you'll lead cross-functional teams to enhance security programs, streamline processes, and de...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$153K - $213K *

Champion the development of a key platform, driving strategy, success metrics, and technical depth while collaborating across teams to deliver impactful solutions that meet customer needs and enhance...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $225K *

Join a team that's driving strategic HR initiatives to enhance talent, culture, and performance across a global organization. Collaborate with leadership to align people strategies with business goals...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.