Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$150K - $180K *

Lead a dynamic account management team, driving strategic relationships with major health systems. Foster high-touch engagement, ensuring customer success and operational excellence while directly man...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$150K - $180K *

Deliver strategic regulatory leadership for global development programs, overseeing regulatory strategy and execution from late-stage clinical phases to marketing authorization while ensuring complian...

North Carolina, USRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Grow your career with a dynamic role focused on coding, cloud resources, and database support. Lead automation projects, solve unique challenges daily, and collaborate with teams to deliver practical...

CanadaRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$180K - $230K *

Lead the charge in strategic financial planning and analysis, driving insights and recommendations for executive leadership. Oversee forecasting, reporting, and team development to enhance business pe...

Georgia, USRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$165K - $215K *

Shape the future of value-based payments by leading product strategy, overseeing team development, and driving market innovations within a collaborative, cross-functional environment...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Lead the charge in database operations, ensuring optimal performance and security for mission-critical systems. Oversee a technical team while aligning with federal standards and integrating with deve...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$106K - $151K *

Grow your career with a dynamic team focused on delivering IoT solutions to small and medium businesses. Engage in end-to-end customer engagements, driving impactful sensor data insights while managin...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$167K - $200K *

Empower strategic innovation in cybersecurity by leading research initiatives, fostering industry collaborations, and guiding decision-making to enhance organizational impact and reputation in the fie...

Santa Clara, CARemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Contribute to innovative automated storage solutions by developing competitive proposals and collaborating with sales teams to ensure project feasibility and execution, enhancing customer satisfaction...

Romeoville, ILRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$193K - $241K *

Lead and oversee Medical Information teams, ensuring high-quality service delivery and compliance. Drive strategic initiatives, manage resources, and collaborate cross-functionally to enhance operatio...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$107K - $147K *

Unlock potential by partnering with clients to implement CDI solutions, optimize workflows, and enhance client satisfaction. Leverage your expertise to drive change and ensure best practices in health...

Pittsburgh, PARemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Accelerate customer success by forging strategic partnerships and guiding enterprise clients through their AI security journeys, ensuring they achieve measurable outcomes and realize business value fr...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$197K - $315K *

Drive success by leading a regional Application Engineering team, providing technical support, training, and fostering customer engagement to enhance partnerships and ensure effective deployment of ro...

Atlanta, GARemote

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Grow your career with a pivotal role in configuration management, ensuring system stability and compliance. Collaborate across teams to track changes, maintain documentation, and support deployments i...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $144K *

Join our team to manage z/OS systems, ensuring efficient installation and maintenance while delivering critical support to government clients. This role demands strong technical expertise and the abil...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$176K - $220K *

Lead the charge in developing high-performing partnerships and teams to drive growth in North America's aftermarket channel, collaborating across functions to enhance partner performance and customer...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$119K - $190K *

Transform your career by building strategic partnerships with major design firms while driving engineering excellence in electrical distribution across diverse industries. Join a dynamic team focused...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $140K *

Drive your sales career forward by leading strategic discovery conversations and developing enterprise accounts. Collaborate with technical teams to engage prospects, understand their security needs...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform the Canadian sales landscape by leading a dynamic team to drive growth, exceed revenue targets, and foster strategic partnerships, all while delivering exceptional cybersecurity solutions to...

Ontario, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $140K *

Lead the charge in developing strategic customer relationships to drive revenue growth. This role involves market analysis and building long-term partnerships while managing a robust sales strategy in...

Utah, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Invent and lead the future of enterprise architecture and engineering, driving technical decisions and team management in a dynamic environment. Transform complex systems into scalable, secure solutio...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Transform product vision into reality by leading cross-functional teams, defining roadmaps, and driving innovation. Collaborate with stakeholders to enhance user experience and deliver impactful solut...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$162K - $180K *

Join a team that's redefining global operations for Remote Assistance, driving program launch and evolution across diverse AV partners. This role demands high autonomy and strategic decision-making to...

San Francisco, CARemote

5 days ago

  •   5 - 7 years exp.  •   Transportation

$165K - $195K *

Transform enterprise sales and modernization for retirement technology. Lead a team of Sales Engineers, engaging with diverse stakeholders to deliver tailored solutions and drive impactful customer ex...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $190K *

Explore strategic leadership in mechanical engineering, guiding a team of experts to innovate and deliver top-tier data center solutions. Collaborate cross-functionally to shape engineering standards...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.