Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$120K - $145K *

Deliver a visionary roadmap that integrates cloud analytics with smart traffic solutions, boosting emergency response efficiency and transit performance. Lead products that redefine smart-city signal...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$195K - $215K *

Join a dedicated team to shape enterprise strategies in business continuity and risk management while driving operational resilience across the organization. Leverage your expertise to influence decis...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $170K *

Join a dynamic team to lead technical onboarding and project delivery for mid-market and enterprise clients. Drive team performance, manage escalations, and collaborate across departments to enhance c...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading complex IT task orders, ensuring timely implementation of technical solutions while collaborating with government officials and managing project teams effectively...

Fort Belvoir, VARemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Unlock your potential as a Senior Technical Writer, crafting vital documentation for military avionics and aerospace systems. Collaborate with cross-functional teams to ensure compliance and clarity t...

Herndon, VARemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $181K *

Join a team that's redefining insurance through innovative technology and AI. As a Digital Product Manager, you'll drive product strategy, collaborate across teams, and transform insights into impactf...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Drive your career with a strategic role focused on enhancing project management standards and integrating enterprise initiatives. Collaborate with leaders to improve clarity, prioritization, and execu...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Drive software engineering initiatives by leading teams to deliver innovative digital solutions. Define technology strategy, oversee development processes, and foster a culture of excellence and colla...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$73K - $111K *

Explore pivotal field service initiatives, enhance operational excellence, and provide expert coaching to elevate service performance across the MHE Solutions network, driving continuous improvement a...

Ohio, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$103K - $141K *

Take ownership of customer success by driving adoption and value realization of the platform. Leverage your technical expertise to guide clients through onboarding and operationalization, ensuring sat...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$143K - $196K *

Empower healthcare through leadership in CDI and Quality solution management, enhancing team performance and customer success. Collaborate with cross-functional teams to deliver value and support prov...

Pittsburgh, PARemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $125K *

Advance your career by coordinating healthcare technology integration across multiple VA sites. Leverage your project management skills to support the Federal Electronic Health Record Modernization pr...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$115K - $135K *

Lead the charge in driving new business opportunities and managing territory expansion. Build trusted relationships with key decision-makers while executing partner-led initiatives and coordinating a...

Portland, ORRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $135K *

Accelerate your career by driving new business and expansion in a dynamic territory. Leverage partner relationships and data-driven strategies to build a robust pipeline, conduct impactful training, a...

Seattle, WARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $140K *

Join a team that's redefining the technology channel landscape by building strategic partnerships and driving enterprise revenue across the Eastern United States. Leverage your expertise to create dem...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Join a team that's dedicated to delivering successful projects on time and on budget. As a key player, you'll drive project planning, coordinate with stakeholders, and ensure effective communication t...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $145K *

Join a team that's dedicated to maintaining secure, reliable IT operations. You'll manage platforms, troubleshoot applications, and enhance workflows, ensuring seamless support for internal teams whil...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Lead and shape the Enterprise narrative, empowering sales and marketing teams with strategic insights and compelling content. Engage complex stakeholders to drive growth and alignment across all custo...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$105K - $115K *

Innovate the future of Revenue Operations by enhancing systems and processes. Collaborate across teams to solve complex problems, build automation, and drive data insights while providing exceptional...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$140K - $193K *

Champion innovation by leading technical capability programs that enhance product quality, streamline processes, and drive consumer satisfaction. Collaborate with cross-functional teams to ensure succ...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$120K - $145K *

Build the financial framework for innovative training products, driving pricing, margin, and capacity decisions. Collaborate with cross-functional teams to shape new offerings from concept to launch i...

San Francisco, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $220K *

Drive the development of innovative security systems using AI/ML, managing risk across identity and access management. Collaborate with cross-functional teams to enhance security while maintaining ope...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$232K - $290K *

Optimize revenue generation by leading Sales and Revenue Operations, driving performance across customer-facing teams, and fostering a culture of excellence through strategic initiatives and cross-fun...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Drive strategic growth in the Aftermarket Parts product family, leading development, market differentiation, and sustainable strategies within the Flow Control Division while collaborating with global...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Drive strategic initiatives in Security and Risk Services, leading a team of consultants to enhance customer value and operational resilience across North America. Foster relationships, ensure deliver...

Dallas, TXRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.