Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$105K - $115K *

Innovate the future of Revenue Operations by enhancing systems and processes. Collaborate across teams to solve complex problems, build automation, and drive data insights while providing exceptional...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$140K - $193K *

Champion innovation by leading technical capability programs that enhance product quality, streamline processes, and drive consumer satisfaction. Collaborate with cross-functional teams to ensure succ...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$120K - $145K *

Build the financial framework for innovative training products, driving pricing, margin, and capacity decisions. Collaborate with cross-functional teams to shape new offerings from concept to launch i...

San Francisco, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $220K *

Drive the development of innovative security systems using AI/ML, managing risk across identity and access management. Collaborate with cross-functional teams to enhance security while maintaining ope...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$232K - $290K *

Optimize revenue generation by leading Sales and Revenue Operations, driving performance across customer-facing teams, and fostering a culture of excellence through strategic initiatives and cross-fun...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Drive strategic growth in the Aftermarket Parts product family, leading development, market differentiation, and sustainable strategies within the Flow Control Division while collaborating with global...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Drive strategic initiatives in Security and Risk Services, leading a team of consultants to enhance customer value and operational resilience across North America. Foster relationships, ensure deliver...

Dallas, TXRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Empower a newly unified implementation organization to streamline the customer journey post-sale, transforming fragmented processes into a cohesive delivery model. Lead team structure redesign & estab...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $150K *

Unlock potential by overseeing project operations and client relationships, driving growth through strategic partnerships and best practices. Lead teams to achieve business goals while ensuring high s...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$130K - $150K *

Join a team that's driving growth in enterprise services by developing strategies and leading engagements with Global Service Providers. Collaborate with top-tier clients to enhance service delivery a...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Oversee and manage AI data operations programs, ensuring high-quality data for model training. Collaborate with cross-functional teams to resolve challenges and implement scalable solutions that align...

Menlo Park, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Shape innovative solutions for public safety and more as a Staff Solutions Engineer. Collaborate with regional teams to enhance technical pre-sales support, craft winning strategies, and deliver best...

New York, NYRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Drive the technical relationship with healthcare accounts, ensuring platform adoption, risk mitigation, and customer growth through proactive advisory and strategic planning. Collaborate with IT teams...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$81K - $143K *

Pioneer solutions for complex application support as a technical expert, driving reliability and performance of Ferguson's custom ERP platform through deep expertise in UniData and collaborative probl...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$240K - $330K *

Transform the GTM Systems landscape by leading strategy, architecture, and operations. Drive efficiency across Sales, Marketing, and Customer Success through innovative solutions and data governance...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Support client success by optimizing cloud monitoring and system performance. You will proactively oversee infrastructure reliability, leveraging Dynatrace and automation to enhance operational excell...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $214K *

Join a team that's redefining healthcare product management through innovative supply chain solutions. Lead cross-functional initiatives and shape the future of resilience in healthcare with strategic...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$220K - $260K *

Transform your career by leading product strategy and execution for payment solutions. Drive innovation in payment workflows, enhance reliability, and optimize operational efficiency while collaborati...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead client-centric projects by overseeing delivery, communication, and strategic collaboration with teams to transform customer experiences cross-channel using innovative digital solutions...

New York, NYRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $200K *

Optimize strategic capture management efforts to drive growth and enhance win rates. Lead complex proposals, collaborate with teams, and leverage market insights to secure new opportunities and re-com...

Herndon, VARemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

$215K - $235K *

Unlock the future of commercial operations by leading integrated pricing, contract negotiations, and deal management for a $250M ARR business. Drive redesign initiatives, optimize processes with AI, a...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$132K - $188K *

Elevate your career by owning product strategy and execution for AI Gateway capabilities, ensuring seamless connectivity across the AI ecosystem while collaborating with cross-functional teams to driv...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$73K - $100K *

Empower program success by managing daily operations and documentation for a key transformation initiative, coordinating across teams, maintaining accurate records, and supporting financial and admini...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$210K - $240K *

Transform the future of clinical development by leading strategic initiatives, fostering client relationships, and driving innovative solutions in a dynamic, global environment. Shape best practices a...

Durham, NCRemote

2 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$95K *

Shape the future of healthcare by driving sales and partnerships in a dynamic territory. Collaborate with surgical teams to enhance patient outcomes through innovative biomaterials while achieving rev...

San Diego, CARemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.