Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
$105K - $115K *
Innovate the future of Revenue Operations by enhancing systems and processes. Collaborate across teams to solve complex problems, build automation, and drive data insights while providing exceptional...
Today
Associate Director, Technical Services - Meals & Beverages
$140K - $193K *
Champion innovation by leading technical capability programs that enhance product quality, streamline processes, and drive consumer satisfaction. Collaborate with cross-functional teams to ensure succ...
4 days ago
Product Finance, Training & New Products
$120K - $145K *
Build the financial framework for innovative training products, driving pricing, margin, and capacity decisions. Collaborate with cross-functional teams to shape new offerings from concept to launch i...
3 weeks ago
Director Software Engineering - Central Security
$180K - $220K *
Drive the development of innovative security systems using AI/ML, managing risk across identity and access management. Collaborate with cross-functional teams to enhance security while maintaining ope...
Yesterday
Senior Director, Sales and Revenue Operations
$232K - $290K *
Optimize revenue generation by leading Sales and Revenue Operations, driving performance across customer-facing teams, and fostering a culture of excellence through strategic initiatives and cross-fun...
Reposted 3 weeks ago
Global Product Manager - Aftermarket Parts
$110K - $130K *
Drive strategic growth in the Aftermarket Parts product family, leading development, market differentiation, and sustainable strategies within the Flow Control Division while collaborating with global...
Reposted 2 weeks ago
Director of Expert Services, Security and Risk
$150K - $180K *
Drive strategic initiatives in Security and Risk Services, leading a team of consultants to enhance customer value and operational resilience across North America. Foster relationships, ensure deliver...
1 week ago
Senior Director, Implementations
$150K - $180K *
Empower a newly unified implementation organization to streamline the customer journey post-sale, transforming fragmented processes into a cohesive delivery model. Lead team structure redesign & estab...
Reposted 4 weeks ago
Delivery Manager - Decypher Corporate
$135K - $150K *
Unlock potential by overseeing project operations and client relationships, driving growth through strategic partnerships and best practices. Lead teams to achieve business goals while ensuring high s...
Today
Client Services Executive - GSP
$130K - $150K *
Join a team that's driving growth in enterprise services by developing strategies and leading engagements with Global Service Providers. Collaborate with top-tier clients to enhance service delivery a...
1 week ago
Program Manager, Product Data Operations
$120K - $145K *
Oversee and manage AI data operations programs, ensuring high-quality data for model training. Collaborate with cross-functional teams to resolve challenges and implement scalable solutions that align...
2 weeks ago
$100K - $120K *
Shape innovative solutions for public safety and more as a Staff Solutions Engineer. Collaborate with regional teams to enhance technical pre-sales support, craft winning strategies, and deliver best...
Reposted 3 weeks ago
Technical Account Manager - Healthcare
$95K - $115K *
Drive the technical relationship with healthcare accounts, ensuring platform adoption, risk mitigation, and customer growth through proactive advisory and strategic planning. Collaborate with IT teams...
3 days ago
Lead UniData Software Support Engineer (Remote)
$81K - $143K *
Pioneer solutions for complex application support as a technical expert, driving reliability and performance of Ferguson's custom ERP platform through deep expertise in UniData and collaborative probl...
3 weeks ago
$240K - $330K *
Transform the GTM Systems landscape by leading strategy, architecture, and operations. Drive efficiency across Sales, Marketing, and Customer Success through innovative solutions and data governance...
1 week ago
Dynatrace Monitoring Specialist
$80K - $95K *
Support client success by optimizing cloud monitoring and system performance. You will proactively oversee infrastructure reliability, leveraging Dynatrace and automation to enhance operational excell...
3 weeks ago
Executive Director of Product Management , Resiliency
$150K - $214K *
Join a team that's redefining healthcare product management through innovative supply chain solutions. Lead cross-functional initiatives and shape the future of resilience in healthcare with strategic...
Reposted 3 weeks ago
$220K - $260K *
Transform your career by leading product strategy and execution for payment solutions. Drive innovation in payment workflows, enhance reliability, and optimize operational efficiency while collaborati...
2 weeks ago
$100K - $120K *
Lead client-centric projects by overseeing delivery, communication, and strategic collaboration with teams to transform customer experiences cross-channel using innovative digital solutions...
4 weeks ago
Director, Capture Management - EMG
$180K - $200K *
Optimize strategic capture management efforts to drive growth and enhance win rates. Lead complex proposals, collaborate with teams, and leverage market insights to secure new opportunities and re-com...
Yesterday
Sr. Director, Renewals Operations
$215K - $235K *
Unlock the future of commercial operations by leading integrated pricing, contract negotiations, and deal management for a $250M ARR business. Drive redesign initiatives, optimize processes with AI, a...
Reposted 3 weeks ago
Senior Product Manager - AI Gateway
$132K - $188K *
Elevate your career by owning product strategy and execution for AI Gateway capabilities, ensuring seamless connectivity across the AI ecosystem while collaborating with cross-functional teams to driv...
Reposted 3 days ago
$73K - $100K *
Empower program success by managing daily operations and documentation for a key transformation initiative, coordinating across teams, maintaining accurate records, and supporting financial and admini...
Reposted yesterday
Executive Director, Strategic Delivery & Growth
$210K - $240K *
Transform the future of clinical development by leading strategic initiatives, fostering client relationships, and driving innovative solutions in a dynamic, global environment. Shape best practices a...
2 days ago
Acera Territory Director - San Diego, CA
$95K *
Shape the future of healthcare by driving sales and partnerships in a dynamic territory. Collaborate with surgical teams to enhance patient outcomes through innovative biomaterials while achieving rev...
3 days ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.