Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$125K - $150K *

Lead a dynamic content strategy that drives brand awareness and demand generation. Collaborate across teams to create compelling multimedia content, manage a small team, and leverage AI workflows to e...

RemoteRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$204K - $316K *

Join a dynamic leadership team to drive innovative platform strategies, manage cross-functional engineering teams, and shape the future of AI-enabled solutions through advanced cloud services and cutt...

New Jersey, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$90K - $105K *

Optimize healthcare support by serving as the primary contact for clinical application issues. Collaborate with clinicians and IT teams to troubleshoot, educate, and resolve technical challenges, ensu...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$100K - $120K *

Drive new logo acquisition and revenue growth by managing the full sales cycle for assigned prospects, leveraging industry expertise and consultative selling to deliver tailored solutions and achieve...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Drive new logo acquisition and revenue growth by managing the full sales cycle, leveraging industry expertise to align solutions with customer needs, and collaborating with internal teams for successf...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$187K - $208K *

Champion the technical design and integration of a global labeling solution, ensuring compliance and scalability. Collaborate with cross-functional teams to support enterprise applications and enhance...

Plano, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive impactful IT project delivery in a multi-site healthcare environment. Lead complex transformations, enhance governance, and foster stakeholder collaboration while ensuring tangible business outc...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Accelerate bioprocessing market growth by defining strategies, customer insights, and alliances. Collaborate across functions to ensure market performance and adoption, driving impactful solutions in...

San Diego, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$130K - $160K *

Elevate customer success by managing strategic enterprise accounts, driving value realization, and leading a growing team. Foster relationships across all levels, ensuring seamless renewals and expans...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Pioneer the preconstruction process for a major data center campus, guiding it from design through procurement and ensuring alignment with budget and schedule goals. Lead a team, set standards, and in...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$154K - $247K *

Join a team that's driving product excellence by defining strategy, leading a talented team of Product Managers, and ensuring stellar adoption and customer satisfaction within a dynamic market landsca...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in overseeing system integrators and project management, ensuring quality and performance across all phases. Collaborate with stakeholders to drive standardization and risk mitigation...

Ohio, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$160K *

Drive innovative policy strategies for clean energy and electrification, managing a remote team of advocates while engaging diverse stakeholders to achieve ambitious multi-year goals in targeted North...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Lead large-scale automation projects, guiding teams through all phases with a focus on customer satisfaction, operational excellence, and financial management in a collaborative environment...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$104K - $166K *

Lead technology planning and governance across infrastructure domains, ensuring performance, incident management, and innovation in private cloud, networking, mainframe, and AI platforms for optimal s...

Texas, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$125K - $169K *

Transform customer outcomes by leading a high-performing team dedicated to leveraging Samsara's solutions. Drive strategic growth while ensuring enterprise clients realize sustained value from their i...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in operational excellence for a strategic Microsoft partnership, optimizing investment programs, marketplace transactions, and co-sell processes while ensuring compliance and effective...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $160K *

Drive your career with a strategic role in Product Operations, partnering with leaders to transform complex challenges into actionable insights, while enhancing cross-functional collaboration and leve...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Drive field engineering excellence by installing, maintaining, and troubleshooting cutting-edge hardware systems. Collaborate with teams to enhance product design and ensure reliable operations in dyn...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$115K - $135K *

Engage with engineers and executives to create compelling technical content that showcases innovative CAD solutions. Deliver presentations, demos, and tutorials that highlight product features and the...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$190K - $240K *

Accelerate progress at strategic partnerships in the NAMER region by identifying, onboarding, and managing key partners. Drive revenue growth through collaboration, enablement, and relationship manage...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Optimize real-time automation solutions across manufacturing and enterprise levels. Collaborate with engineering teams to design, implement, and enhance systems using diverse programming and design to...

Richmond, VARemote

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Transform your career by engineering innovative automation solutions across industries. Collaborate with a dynamic team to enhance operational efficiency and drive real-time information systems from t...

Raleigh, NCRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$92K - $110K *

Elevate your career by engineering real-time automation solutions across industries. Collaborate with a dynamic team to design, implement, and optimize systems that enhance operational efficiency and...

Philadelphia, PARemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$167K - $183K *

Lead the charge in optimizing G&A technology solutions, enhancing business processes through AI and automation. Collaborate with stakeholders to drive efficiency and compliance, ensuring scalable grow...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.