Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$80K - $95K *

Take ownership of technical customer engagements, troubleshooting software issues, and enhancing product reliability. Collaborate with cross-functional teams to drive customer success and inform produ...

Texas, USRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's dedicated to enhancing customer success through expert guidance in Privilege Access Management. Leverage your technical skills to support enterprise clients, ensuring seamless deplo...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$184K - $276K *

Elevate the execution of large-scale technology initiatives, leading cross-functional teams to translate business goals into effective technical solutions. Drive delivery accountability while connecti...

United StatesRemote

Reposted 2 days ago

  •   11 - 15 years exp.  •   Information Technology

$161K - $290K *

Engage with a dynamic team to create innovative technology solutions, managing complex client relationships while leading projects in public and private cloud environments...

New York, NYRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$126K - $162K *

Elevate your career by leading critical building automation projects, ensuring innovative solutions, and guiding a dynamic team to exceed client expectations in a collaborative, remote environment...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$120K - $145K *

Optimize runtime authorization strategies across diverse segments, driving technical wins and enabling Sales Engineers. Leverage deep IAM and PAM expertise to deliver impactful solutions, ensuring com...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Accelerate your career by leading mechanical system upgrades in data centers. Collaborate with diverse teams to drive project success, manage risks, and optimize processes while ensuring alignment wit...

Oregon City, ORRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Elevate clinical operations by leading teams in scheduling, coordination, and workforce planning. Drive performance through data insights while ensuring efficient processes and resource management as...

Addison, TXRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$84K - $89K *

Join a team that's dedicated to delivering exceptional technical support for complex platform and integration issues. Collaborate with cross-functional teams to resolve escalated cases, enhance custom...

Ontario, CARemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$104K - $130K *

Join a dynamic team to lead critical BAS projects, ensuring seamless integration of automation systems and smart building solutions while collaborating with diverse stakeholders to meet project goals...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$125K - $150K *

Empower operational excellence by developing and implementing technical training strategies across teams, ensuring compliance and effectiveness while enhancing workforce capabilities in high-stakes en...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $137K *

Empower customers as a Senior Technical Support Engineer, solving complex technical issues with modern tools while enhancing user experience, collaborating with engineering, and shaping innovative sup...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Lead the strategic vision and execution of an enterprise file system portfolio, ensuring market leadership through effective product strategy, customer engagement, and a high-performing product manage...

Fort Lauderdale, FLRemote

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$135K - $160K *

Unlock growth by leading sales initiatives and driving new opportunities in Salesforce services. Collaborate with teams to develop strategic solutions, manage client relationships, and exceed revenue...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$175K - $275K *

Lead and inspire a global team of networking and security professionals, driving operational excellence and service delivery in managed and MSSP environments. Shape strategic roadmaps and foster high...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$163K - $297K *

Champion the development and execution of innovative digital product strategies across EMEA, enhancing consumer experiences and driving key performance indicators in a high-growth e-commerce environme...

RemoteRemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Accelerate progress at the intersection of strategy and operations, driving high-performance marketing systems and data governance. You'll partner closely with executive leadership to optimize revenue...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$190K *

Transform the future of public safety as a Director of Product Management, leading a high-performing team to define and deliver innovative SaaS products. Collaborate across departments to drive produc...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $200K *

Lead the charge in defining, developing, and evolving innovative live event and consumer products. Collaborate cross-functionally to enhance fan experiences and drive Evo's future growth through strat...

Los Angeles, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Transform customer experiences by designing, integrating, and optimizing innovative automation solutions. Collaborate with diverse clients to deliver technical excellence and enhance service delivery...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's redefining technical support for enterprise customers. You'll own escalations, advocate for clients, and build scalable processes while collaborating with engineering to enhance our...

San Francisco, CARemote

Today

  •   5 - 7 years exp.  •   Technical Services

$150K - $180K *

Unlock potential by driving enterprise software sales across North America. Own customer relationships, expand accounts, and collaborate with partners to achieve commercial success while managing comp...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate sterility assurance and contamination control strategies globally. Lead risk assessments and foster best practices across our sterile manufacturing sites while championing continuous improveme...

Morristown, NJRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Join a team that's shaping the future of CRM solutions, driving technical leadership and product strategy within the Salesforce ecosystem. Collaborate with cross-functional teams to enhance client por...

Philadelphia, PARemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead a dynamic team in managing customer orders, ensuring accuracy and timely delivery while enhancing interdepartmental collaboration and customer satisfaction across Sales and Service Delivery opera...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.