Director, Technical Support Jobs in Boston, MA

Champion a high-impact technical support team, driving automation and AI tools for improved resolution workflows. Lead strategic initiatives while overseeing operational excellence, partnering cross-f...

Provide your expertise to enhance technical support operations and drive customer success through effective troubleshooting, implementation, and engagement across teams and systems, ensuring seamless...

Elevate sales growth by leading a team to drive new market engagement and exceed performance targets in a dynamic remote environment, fostering collaboration and coaching to ensure team success and ac...

Drive pre-sales technical strategy and team leadership, focusing on AI architecture and integrations. Collaborate with sales, product, and engineering leaders to optimize demo excellence and ensure hi...

Empower a motivated technical support team to deliver exceptional customer service and resolve complex issues efficiently, ensuring high satisfaction and loyalty through effective leadership and innov...

Lead a team of Technical Customer Support Engineers to enhance partner API onboarding, ensuring reliability and high-quality support. Collaborate with cross-functional teams to foster a seamless techn...

Champion impactful client engagements by driving pre-sales design, managing project delivery, and fostering executive relationships. Leverage strategic vision and leadership skills to enhance account...

Empower the success of a high-performing Application Support team by leading strategic initiatives. Drive operational excellence and service performance while ensuring client satisfaction and team dev...

Optimize and enhance support operations by designing efficient systems, driving insights, and implementing scalable processes to elevate customer experiences as part of a collaborative cross-functiona...

Lead the charge in transforming our IT operations into an AI-driven, zero-touch digital workplace that enhances employee productivity, streamlines processes, and ensures a delightful technology experi...

Join a dynamic team as you manage client relationships, ensuring delivery excellence and strategic alignment. Lead internal collaboration and communications while driving projects to success, fosterin...

Drive operational excellence by leading global technical teams and resolving complex customer issues while ensuring alignment with R&D and continuous improvement initiatives for enhanced customer sati...

Collaborate with clients to design and implement innovative technical solutions. Leverage your software engineering expertise to tackle complex challenges, enhance business processes, and deliver exce...

Champion customer success by leveraging your expertise in cloud, networking, and Linux technologies to provide exceptional technical support, enhance operational efficiencies, and mentor team members...

Join a team that's dedicated to solving customer technical issues with urgency. Collaborate across teams and manage multiple projects while enhancing our cloud-connected technology offerings for an ou...

Lead the charge in optimizing our CRM strategy to enhance user engagement and support business growth. Collaborate cross-functionally to drive adoption, streamline processes, and deliver insightful an...

Join a team that's dedicated to resolving complex technical issues for enterprise clients. You'll drive success in product adoption while collaborating across functions, ensuring a seamless customer e...

Drive operational excellence as a Technical Director, overseeing a distributed team of experts. Lead quality assurance, continuous improvement initiatives, and ensure compliance in a dynamic aerospace...

Join a team that's dedicated to enhancing product support by leveraging your coatings expertise. Address technical inquiries, collaborate on new product development, and drive customer satisfaction th...

Champion the transformation of customer engagement by leading a high-performing Customer Success team. Drive strategic initiatives to enhance customer retention through innovative, digital-first pract...

Elevate customer support operations by managing systems and processes that ensure compliance and quality in healthcare. Lead a team to optimize reporting, maintain tech stack, and drive improvements i...

Grow your career with a pivotal role overseeing global technology platforms, enhancing efficiency and scalability. Collaborate with stakeholders to align systems and support operational excellence thr...

Manage complex technical escalations for VMstore products, providing expert resolution and preventing issues in high-pressure environments, while advocating for customer needs to engineering and ensur...

Elevate customer support excellence by leading a team of Support Engineers, managing daily operations, technical escalations, and team growth. Collaborate across departments to enhance workflows and e...

Drive sales excellence by building and scaling effective enablement programs that enhance productivity, boost revenue, and foster a dynamic coaching culture within a high-performing team...