Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$100K *
Inspire a data-driven customer support team, overseeing daily operations, coaching agents, and driving performance metrics to enhance service quality and team development in a transformative support e...
Reposted 3 weeks ago
Sr Director of Customer Operations & Delivery
$200K - $230K *
Lead customer success initiatives by managing federal program delivery, ensuring seamless deployment, support, and renewal processes. Drive team performance and build strategic partnerships to enhance...
2 days ago
$95K - $115K *
Lead the charge in expanding customer relationships and driving growth in the light vehicle aftermarket, focusing on Victor Reinz Gaskets. Collaborate cross-functionally to enhance customer experience...
4 days ago
$150K - $180K *
Lead human resources strategy and compliance initiatives, ensuring alignment with business goals. Develop talent management plans, guide organizational change, and foster a culture of integrity while...
1 week ago
$175K - $200K *
Transform compliance within a dynamic enterprise by designing and overseeing an effective Ethics and Compliance Program that aligns with regulations and promotes enterprise growth. Drive culture and a...
Reposted 3 days ago
$115K - $165K *
Lead the charge in driving revenue growth by managing a high-performance team, overseeing strategic initiatives, and fostering impactful relationships to achieve financial goals and enhance customer e...
2 days ago
Director, Franchise Operations - South
$145K - $169K *
Transform the South Zone's beverage landscape by driving strategic growth, aligning stakeholders, and executing innovative plans that enhance market performance and profitability across a diverse Coca...
Yesterday
$225K - $275K *
Lead the charge in redefining Total Rewards strategy, enhancing compensation, equity, and benefits to attract and retain top talent while anticipating workforce shifts driven by AI and market trends...
Reposted 4 weeks ago
Senior Director, Customer Success
$191K - $251K *
Champion customer success by managing enterprise relationships, driving AI adoption, and ensuring optimal solution implementation. Leverage deep technical expertise to deliver measurable business outc...
Yesterday
$124K - $223K *
Transform territory management by leading sales initiatives, building client relationships, and collaborating cross-functionally to achieve growth and profitability targets in the healthcare sector...
2 weeks ago
$150K - $180K *
Lead the charge in driving strategic growth by managing a high-performing sales team, refining sales strategies, and fostering a culture of excellence to achieve ambitious revenue goals...
1 week ago
Director of Sales, Strategic Accounts
$120K - $145K *
Transform strategic accounts by driving revenue growth and fostering long-term partnerships. Collaborate with sales teams to deliver tailored solutions, ensuring customer satisfaction and market expan...
2 weeks ago
Technical Service Representative
$101K *
Join a team that's dedicated to enhancing customer packaging performance through technical expertise. Provide vital support in equipment operations, conduct audits, and facilitate training while trave...
1 week ago
Senior Director, Business Development
$169K - $255K *
Shape the future of personalized consumer products by driving strategic partnerships and revenue growth. Lead business development efforts, cultivate relationships, and expand market reach to position...
1 week ago
Senior Director, Business Development
$169K - $255K *
Join a team that's driving growth through strategic partnerships in personalized consumer products. Lead initiatives to expand market reach and revenue streams while collaborating across functions to...
1 week ago
$150K - $180K *
Champion client relationships and optimize pharmaceutical distribution projects, leveraging extensive industry expertise to deliver high-quality solutions and insights while managing multiple accounts...
Reposted today
District Sales Manager (MN, IA, NE)
$80K - $95K *
Engage and develop strategic relationships to drive sales growth in the insurance sector. Utilize your expertise in crop insurance to meet and exceed sales goals while fostering key agent partnerships...
Reposted 3 weeks ago
Sales Director - IME, New York
$110K - $130K *
Drive new business growth by leveraging your expertise in Workers' Compensation and IME. Build strong relationships with key stakeholders and deliver tailored solutions to meet client needs, while exp...
3 weeks ago
Director Commercial Compliance
$119K - $186K *
Lead the development of a risk-based compliance framework for U.S. pharmaceutical commercialization, advising senior leaders and ensuring adherence to compliance standards while fostering ethical deci...
2 weeks ago
Director of Sales, U.S. division
$150K - $175K *
Lead and inspire a high-performing sales team to drive national revenue growth, enhance customer relationships, and implement strategic initiatives aligned with company objectives, fostering a culture...
1 week ago
Director, Technology Innovation COE
$119K - $186K *
Transform the future of supply chain technology by leading innovation initiatives, managing a structured evaluation process, and engaging stakeholders to drive measurable value and strategic alignment...
2 weeks ago
$115K - $120K *
Transform strategic partnerships in the pet specialty sector, driving sales growth and category expansion. Lead account management and operational excellence while collaborating with internal teams to...
3 weeks ago
Manager, Customer Implementations
$110K - $130K *
Drive customer success by leading a dynamic team in delivering high-quality SaaS implementations. Collaborate across functions to enhance performance, navigate challenges, and embrace innovative solut...
3 weeks ago
Director, Mid-Enterprise Sales, SoCal
$325K - $375K *
Engage your leadership skills to drive revenue growth by building and mentoring a high-performing sales team. Focus on customer acquisition and market penetration in a competitive environment, collabo...
3 weeks ago
$110K - $154K *
Accelerate revenue growth and operational excellence in the Home Center channel. Lead strategic initiatives, manage partnerships, and drive performance metrics while mentoring teams to achieve high-im...
Reposted today
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.