Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$126K - $234K *

Innovate strategic communications for Customer Engagement teams, translating leadership insights into impactful messaging. Lead integrated plans, support change initiatives, and cultivate engagement a...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead strategic initiatives to enhance national account growth, drive revenue, and strengthen partnerships while managing cross-functional teams and aligning efforts for successful execution in large-s...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Develop strategic sales initiatives for enterprise services in the payments sector. Engage with key banking clients across the Americas, drive impactful relationships, and enhance business growth thro...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $190K *

Lead and inspire a high-performing team to build strategic client partnerships, driving growth in AI training data projects. Combine client engagement with data annotation expertise to elevate client...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Optimize client relationships and drive growth by strategically managing a portfolio of accounts. Identify expansion opportunities and implement innovative solutions to enhance client success through...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$108K - $184K *

Advance your career by leading operational excellence in provider network management, enhancing relationships, and driving strategy across all lines of business to optimize performance and ensure comp...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $184K *

Optimize provider network operations while guiding strategic initiatives across divisions. Lead performance monitoring for key areas, ensuring compliance and efficiency while enhancing provider relati...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $184K *

Transform provider network operations by leading strategic initiatives and ensuring compliance across divisions. Collaborate cross-departmentally to enhance performance metrics and provider satisfacti...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $184K *

Optimize provider network operations by managing key functions, enhancing performance, and fostering collaboration across departments to ensure compliance and operational excellence in a dynamic healt...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$220K - $330K *

Champion the evolution of marketing operations to enhance efficiency, quality, and strategic impact across systems and processes. Grow a high-performing team while optimizing technology and operations...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Unlock the potential of enterprise sales as you cultivate senior client relationships, drive strategic expansion, and embed innovative solutions at the C-suite level to fuel long-term growth and trans...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Energy & Utilities

$133K - $158K *

Elevate your career by cultivating strategic relationships with wholesalers, driving commercial performance, and leading business initiatives in a dynamic beverage market. Utilize your expertise to en...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$240K - $250K *

Lead the charge in developing and executing engineering strategy, managing high-performing teams, and enhancing customer-facing applications while driving technology modernization and operational exce...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $150K *

Optimize the employee lifecycle by leading a global team focused on enhancing People Operations and experience while ensuring compliance and data integrity across regions, driving a cohesive and effec...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$175K - $190K *

Drive global inventory strategy and governance for excellence in supply chain planning, enhancing service performance and operational efficiency while leading a high-performing team to meet transforma...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Drive channel sales success by developing partnerships and generating demand through reseller networks. Lead strategic initiatives, manage enterprise opportunities, and enhance relationships with IT/A...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's focused on driving account strategy and financial growth for high-value national partnerships, leading cross-functional teams to enhance client relationships and achieve strategic b...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Drive operational excellence and enhance Commercial Lines performance by partnering with leadership, standardizing workflows, and implementing strategic process improvements to optimize client service...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$141K - $175K *

Optimize the full customer transaction lifecycle while leading a high-performing team. Drive collections, ensure accuracy in billing and cash application, and deliver insights through executive-level...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$88K - $129K *

Lead the charge in shaping effective internal communications strategies that align with company goals. You'll engage and inform teams during periods of change while fostering a culture of transparency...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Lead new business development in the Telco vertical, engaging C-suite decision-makers to establish credibility, drive client acquisition, and execute strategic initiatives while maintaining a discipli...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$124K - $202K *

Shape the future of vendor management in telecommunications. Lead external partners to drive sales performance, optimize operations, and enhance customer experiences while aligning with strategic goal...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Pioneer strategic relationships with key accounts to drive growth and booking targets. Collaborate across various teams to identify and expand business opportunities, ensuring client satisfaction and...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Transform national account strategies by driving growth and strengthening key partnerships across multi-channel foodservice sectors. Collaborate cross-functionally to optimize operations and enhance c...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$133K - $177K *

Lead the future of consumer sales, driving enrollment growth and enhancing customer experience through strategic leadership and cross-functional collaboration in a dynamic, remote environment...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.