Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$100K *

Inspire a data-driven customer support team, overseeing daily operations, coaching agents, and driving performance metrics to enhance service quality and team development in a transformative support e...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $230K *

Lead customer success initiatives by managing federal program delivery, ensuring seamless deployment, support, and renewal processes. Drive team performance and build strategic partnerships to enhance...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Lead the charge in expanding customer relationships and driving growth in the light vehicle aftermarket, focusing on Victor Reinz Gaskets. Collaborate cross-functionally to enhance customer experience...

Ohio, USRemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead human resources strategy and compliance initiatives, ensuring alignment with business goals. Develop talent management plans, guide organizational change, and foster a culture of integrity while...

Bentonville, ARRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$175K - $200K *

Transform compliance within a dynamic enterprise by designing and overseeing an effective Ethics and Compliance Program that aligns with regulations and promotes enterprise growth. Drive culture and a...

United StatesRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$115K - $165K *

Lead the charge in driving revenue growth by managing a high-performance team, overseeing strategic initiatives, and fostering impactful relationships to achieve financial goals and enhance customer e...

Dublin, CARemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$145K - $169K *

Transform the South Zone's beverage landscape by driving strategic growth, aligning stakeholders, and executing innovative plans that enhance market performance and profitability across a diverse Coca...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$225K - $275K *

Lead the charge in redefining Total Rewards strategy, enhancing compensation, equity, and benefits to attract and retain top talent while anticipating workforce shifts driven by AI and market trends...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$191K - $251K *

Champion customer success by managing enterprise relationships, driving AI adoption, and ensuring optimal solution implementation. Leverage deep technical expertise to deliver measurable business outc...

Ontario, CARemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$124K - $223K *

Transform territory management by leading sales initiatives, building client relationships, and collaborating cross-functionally to achieve growth and profitability targets in the healthcare sector...

San Diego, CARemote

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in driving strategic growth by managing a high-performing sales team, refining sales strategies, and fostering a culture of excellence to achieve ambitious revenue goals...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Transform strategic accounts by driving revenue growth and fostering long-term partnerships. Collaborate with sales teams to deliver tailored solutions, ensuring customer satisfaction and market expan...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$101K *

Join a team that's dedicated to enhancing customer packaging performance through technical expertise. Provide vital support in equipment operations, conduct audits, and facilitate training while trave...

Pennsylvania, USRemote

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$169K - $255K *

Shape the future of personalized consumer products by driving strategic partnerships and revenue growth. Lead business development efforts, cultivate relationships, and expand market reach to position...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$169K - $255K *

Join a team that's driving growth through strategic partnerships in personalized consumer products. Lead initiatives to expand market reach and revenue streams while collaborating across functions to...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Champion client relationships and optimize pharmaceutical distribution projects, leveraging extensive industry expertise to deliver high-quality solutions and insights while managing multiple accounts...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Media

$80K - $95K *

Engage and develop strategic relationships to drive sales growth in the insurance sector. Utilize your expertise in crop insurance to meet and exceed sales goals while fostering key agent partnerships...

Iowa, USRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Drive new business growth by leveraging your expertise in Workers' Compensation and IME. Build strong relationships with key stakeholders and deliver tailored solutions to meet client needs, while exp...

Rochester, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$119K - $186K *

Lead the development of a risk-based compliance framework for U.S. pharmaceutical commercialization, advising senior leaders and ensuring adherence to compliance standards while fostering ethical deci...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $175K *

Lead and inspire a high-performing sales team to drive national revenue growth, enhance customer relationships, and implement strategic initiatives aligned with company objectives, fostering a culture...

Ontario, CARemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$119K - $186K *

Transform the future of supply chain technology by leading innovation initiatives, managing a structured evaluation process, and engaging stakeholders to drive measurable value and strategic alignment...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$115K - $120K *

Transform strategic partnerships in the pet specialty sector, driving sales growth and category expansion. Lead account management and operational excellence while collaborating with internal teams to...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive customer success by leading a dynamic team in delivering high-quality SaaS implementations. Collaborate across functions to enhance performance, navigate challenges, and embrace innovative solut...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$325K - $375K *

Engage your leadership skills to drive revenue growth by building and mentoring a high-performing sales team. Focus on customer acquisition and market penetration in a competitive environment, collabo...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $154K *

Accelerate revenue growth and operational excellence in the Home Center channel. Lead strategic initiatives, manage partnerships, and drive performance metrics while mentoring teams to achieve high-im...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.