Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$110K - $137K *

Elevate customer support excellence by leading regional teams to enhance service operations, improve key performance metrics, and drive cross-functional collaboration for superior customer satisfactio...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Technical Services

$126K - $234K *

Innovate strategic communications for Customer Engagement teams, translating leadership insights into impactful messaging. Lead integrated plans, support change initiatives, and cultivate engagement a...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $137K *

Oversee customer support operations across the Americas, enhancing service quality and team performance while driving technical escalations and operational efficiency. Play a pivotal role in implement...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$130K - $180K *

Shape the future of program management by leading client accounts, ensuring successful project delivery, and driving business growth. Collaborate closely with sales and R&D to achieve KPIs and maintai...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$150K - $170K *

Champion the GMV success for top brand partners by fostering executive relationships, driving commercial strategies, and prioritizing growth opportunities. Engage in high-stakes negotiations and colla...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Lead a high-performing sales team to drive growth in the SLED market, managing the full sales cycle while mentoring future sales leaders. Develop strategies to enhance client engagement and foster a c...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $171K *

Unlock strategic HR potential by partnering with leaders to align initiatives and enhance organizational design, driving effective employee relations and development for optimal performance across mul...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Drive strategic account growth in Specialty Drug Delivery and Medical Devices. Manage existing accounts while expanding business opportunities, collaborating with internal teams and creating relations...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $180K *

Elevate client relationships in the Life & Annuities sector by leveraging AI and data solutions to drive growth, value, and satisfaction. Partner to deliver strategic insights and innovative solutions...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$122K - $162K *

Lead the charge in developing and executing strategic pricing to enhance customer profitability nationally. Collaborate with stakeholders to implement effective processes and tools, driving innovative...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$158K - $235K *

Drive the sales strategy for a leading CPG account, leading a high-performing team to achieve revenue growth, manage key customer relationships, and optimize product offerings while delivering impactf...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$195K - $265K *

Lead and optimize global content production processes, unifying effort across teams to ensure efficiency and quality. Drive automation and partner management for enhanced scalability and strategic ali...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$204K - $300K *

Oversee global IT operations by leading integration across multiple brands, enhancing performance metrics, and ensuring cost efficiency to drive organizational success and improve employee technology...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $180K *

Drive your career with a high-impact role leading enterprise sales across the Central US. You'll oversee revenue growth, manage a team of executives, and ensure effective strategy execution while enga...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$103K - $173K *

Drive strategic HR partnerships to enhance organizational capabilities, focus on talent decisions, and support transformation initiatives within the Global Supply Chain and Home Warranty sectors, alig...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$179K - $269K *

Empower the future of the trades by defining, owning, and delivering AI-driven product strategies that enhance operations for Exteriors contractors. Drive innovation from concept to execution while co...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $220K *

Champion operational support functions to enhance member satisfaction and associate productivity through strategic initiatives, scalable programs, and a focus on continuous improvement across the team...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Shape strategic digital products and solutions, engage executives, and drive innovative experience initiatives to enhance client success and meet business growth objectives...

US-AnywhereRemote

6 days ago

  •   15+ years exp.  •   Enterprise Technology

$130K - $180K *

Reimagine the future of workforce security by leading our strategy, product direction, and market engagement. Drive growth, influence cross-functional execution, and develop a high-impact portfolio th...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$128K - $200K *

Drive strategic growth by optimizing marketing channels, leveraging data, and managing a dynamic team. Partner cross-functionally to enhance MarTech capabilities and foster a culture of experimentatio...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$175K - $200K *

Lead product strategy and innovation in the industrial sector, enhancing product management capabilities and driving growth across a global portfolio while collaborating with cross-functional teams to...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$190K - $260K *

Lead the charge in operationalizing ecosystem strategies across multiple partners, enhancing co-sell and fulfillment processes, and developing scalable engagement models to drive revenue growth and ec...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$190K - $220K *

Elevate your career by leading logistics strategies for advanced AI and data center deployments, ensuring seamless equipment delivery and compliance from suppliers to project sites while driving opera...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Transportation

$148K - $246K *

Lead the charge in driving customer adoption of innovative supply chain solutions. Collaborate across teams to translate product features into measurable benefits, engage clients, and shape business s...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $180K *

Pioneer your career by owning enterprise accounts, leading complex sales cycles, and building executive relationships. Drive successful modernization solutions while collaborating closely with deliver...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.