Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.
As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.
In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.
Customer Support Manager - Americas
$110K - $137K *
Elevate customer support excellence by leading regional teams to enhance service operations, improve key performance metrics, and drive cross-functional collaboration for superior customer satisfactio...
3 days ago
Associate Director, Customer Engagement Communications
$126K - $234K *
Innovate strategic communications for Customer Engagement teams, translating leadership insights into impactful messaging. Lead integrated plans, support change initiatives, and cultivate engagement a...
6 days ago
Customer Support Manager - Americas
$110K - $137K *
Oversee customer support operations across the Americas, enhancing service quality and team performance while driving technical escalations and operational efficiency. Play a pivotal role in implement...
3 days ago
Director, Program Management, CX
$130K - $180K *
Shape the future of program management by leading client accounts, ensuring successful project delivery, and driving business growth. Collaborate closely with sales and R&D to achieve KPIs and maintai...
Yesterday
Customer Growth, Strategic Director
$150K - $170K *
Champion the GMV success for top brand partners by fostering executive relationships, driving commercial strategies, and prioritizing growth opportunities. Engage in high-stakes negotiations and colla...
2 weeks ago
Senior Director, Field Sales - SLED
$130K - $180K *
Lead a high-performing sales team to drive growth in the SLED market, managing the full sales cycle while mentoring future sales leaders. Develop strategies to enhance client engagement and foster a c...
1 week ago
HR Business Partner (Customer Site Operations)
$125K - $171K *
Unlock strategic HR potential by partnering with leaders to align initiatives and enhance organizational design, driving effective employee relations and development for optimal performance across mul...
Reposted 1 week ago
$120K - $150K *
Drive strategic account growth in Specialty Drug Delivery and Medical Devices. Manage existing accounts while expanding business opportunities, collaborating with internal teams and creating relations...
3 weeks ago
$130K - $180K *
Elevate client relationships in the Life & Annuities sector by leveraging AI and data solutions to drive growth, value, and satisfaction. Partner to deliver strategic insights and innovative solutions...
5 days ago
$122K - $162K *
Lead the charge in developing and executing strategic pricing to enhance customer profitability nationally. Collaborate with stakeholders to implement effective processes and tools, driving innovative...
6 days ago
$158K - $235K *
Drive the sales strategy for a leading CPG account, leading a high-performing team to achieve revenue growth, manage key customer relationships, and optimize product offerings while delivering impactf...
Today
Director, Global Content Production
$195K - $265K *
Lead and optimize global content production processes, unifying effort across teams to ensure efficiency and quality. Drive automation and partner management for enhanced scalability and strategic ali...
1 week ago
Director, Enterprise Operations
$204K - $300K *
Oversee global IT operations by leading integration across multiple brands, enhancing performance metrics, and ensuring cost efficiency to drive organizational success and improve employee technology...
2 weeks ago
$120K - $180K *
Drive your career with a high-impact role leading enterprise sales across the Central US. You'll oversee revenue growth, manage a team of executives, and ensure effective strategy execution while enga...
Yesterday
Director, People Business Partner
$103K - $173K *
Drive strategic HR partnerships to enhance organizational capabilities, focus on talent decisions, and support transformation initiatives within the Global Supply Chain and Home Warranty sectors, alig...
1 week ago
Staff Product Manager, Exteriors
$179K - $269K *
Empower the future of the trades by defining, owning, and delivering AI-driven product strategies that enhance operations for Exteriors contractors. Drive innovation from concept to execution while co...
1 week ago
Director, Contact Center - Enablement
$110K - $220K *
Champion operational support functions to enhance member satisfaction and associate productivity through strategic initiatives, scalable programs, and a focus on continuous improvement across the team...
Reposted 3 weeks ago
Senior Director, Experience Solutions & Success
$130K - $180K *
Shape strategic digital products and solutions, engage executives, and drive innovative experience initiatives to enhance client success and meet business growth objectives...
6 days ago
$130K - $180K *
Reimagine the future of workforce security by leading our strategy, product direction, and market engagement. Drive growth, influence cross-functional execution, and develop a high-impact portfolio th...
1 week ago
Associate Director, Consumer Growth Science & Operations
$128K - $200K *
Drive strategic growth by optimizing marketing channels, leveraging data, and managing a dynamic team. Partner cross-functionally to enhance MarTech capabilities and foster a culture of experimentatio...
2 days ago
Director of Product Management - Commercial Vehicles / Off-Highway
$175K - $200K *
Lead product strategy and innovation in the industrial sector, enhancing product management capabilities and driving growth across a global portfolio while collaborating with cross-functional teams to...
Yesterday
Director, Ecosystem Operations
$190K - $260K *
Lead the charge in operationalizing ecosystem strategies across multiple partners, enhancing co-sell and fulfillment processes, and developing scalable engagement models to drive revenue growth and ec...
Reposted today
Director, Data Center OFCI Logistics Programs
$190K - $220K *
Elevate your career by leading logistics strategies for advanced AI and data center deployments, ensuring seamless equipment delivery and compliance from suppliers to project sites while driving opera...
Yesterday
Sr. Director, Strategic Sales Expert, Supply Chain
$148K - $246K *
Lead the charge in driving customer adoption of innovative supply chain solutions. Collaborate across teams to translate product features into measurable benefits, engage clients, and shape business s...
5 days ago
$120K - $180K *
Pioneer your career by owning enterprise accounts, leading complex sales cycles, and building executive relationships. Drive successful modernization solutions while collaborating closely with deliver...
5 days ago
What tasks does a Director, Customer Service handle?
A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.
What is the average salary for a Director, Customer Service?
While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.
How can I advance my career as a Director, Customer Service?
Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.