Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Sr Global Product Manager, Digital Solutions - Surgical & Procedural Care
$149K - $224K *
Lead the charge in shaping digital solutions for perioperative workflows, driving strategy and execution across cross-functional teams to enhance clinical outcomes and operational efficiency in surgic...
1 week ago
Technical Customer Success Manager, API
$83K - $132K *
Unlock customer success by leading onboarding and technical support for Media API clients. Collaborate across teams to ensure seamless integrations and foster long-term relationships, enhancing user e...
Reposted 3 weeks ago
Sales Enablement Support Manager
$80K - $107K *
Join us to develop and manage educational resources that enhance Commercial readiness across clinical data solutions. Collaborate with cross-functional teams to translate complex information into acti...
1 week ago
Regional VP, Transportation Central PROG
$150K - $180K *
Drive operational excellence across multiple railroad properties while ensuring safety, compliance, and financial performance. Engage collaboratively with leadership teams to enhance employee developm...
Reposted 3 weeks ago
Vice President, Enterprise PMO
$247K - $345K *
Unlock potential by leading enterprise-wide strategic initiatives, optimizing program execution, and enhancing technology portfolio management. Drive cross-functional collaboration and operational eff...
3 weeks ago
Regional Sales Director, Minnesota
$135K - $160K *
Empower customer success by driving sales growth in a fast-paced cybersecurity startup. Collaborate with stakeholders to articulate product value, expand our portfolio, and maintain pivotal relationsh...
Reposted 4 days ago
$92K - $139K *
Lead the charge in building vibrant customer communities and executing an impactful Employee Advocacy program. Collaborate cross-functionally to enhance engagement, share insights, and ensure a unifie...
3 weeks ago
$88K - $105K *
Drive procurement excellence by managing supplier relationships and purchasing activities across diverse categories. Collaborate with cross-functional teams to ensure timely delivery, competitive pric...
Yesterday
Regional Dedicated Transportation Manager
$80K - $95K *
Reimagine operational excellence by leading a regional team to optimize performance, enhance customer satisfaction, and ensure compliance. Drive financial success while fostering a safe and efficient...
5 days ago
Ecommerce Associate Account Director
$80K - $95K *
Unlock potential by serving as the strategic lead for lifestyle accounts. Collaborate with diverse teams to drive marketing success through comprehensive performance insights and effective communicati...
Reposted yesterday
Executive Director, Statistical Programming
$298K - $340K *
Join a dynamic team to lead strategic statistical programming initiatives, ensuring top-quality deliverables and compliance across diverse clinical trials. Collaborate with cross-functional partners t...
Reposted 3 weeks ago
$180K - $200K *
Drive compliance excellence by leading regulatory strategy and governance, ensuring scalable infrastructure for service contracts and insurance programs across North America. Collaborate with executiv...
1 week ago
$190K - $220K *
Champion financial excellence by leading a dynamic team, driving strategic analysis, and leveraging AI to enhance decision-making for a diverse portfolio of clients in a fast-paced, remote environment...
2 weeks ago
Enterprise Sales Director - Northeast
$106K - $264K *
Lead growth by generating new business and driving revenue through extensive relationship building and sales strategies. Engage with C-level executives in a dynamic, remote environment to exceed quart...
Reposted yesterday
$77K - $108K *
Transform customer experiences by providing expert Microsoft infrastructure support, focusing on Copilot and Microsoft 365. Collaborate with teams to diagnose issues, drive resolutions, and enhance se...
2 days ago
Senior Customer Success Manager
$72K - $92K *
Redefine customer success by managing a strategic portfolio, driving growth, and fostering executive relationships. Leverage your expertise to enhance customer outcomes and ensure long-term value in a...
3 weeks ago
Manager of Strategic Customer Success
$110K - $130K *
Join a team that's redefining customer success by leading and mentoring CSMs. Drive scalable strategies for enterprise clients while optimizing their experience and outcomes as we grow and enhance our...
Reposted 1 week ago
Director, Technical Program Management, Ad Tech
$162K - $228K *
Transform the Ad Tech landscape by leading cross-functional teams to ensure seamless delivery and execution of complex technology portfolios, driving strategic initiatives and fostering collaboration...
1 week ago
$149K - $248K *
Champion client engagement and operational excellence by managing consulting teams, driving quality standards, and fostering relationships within Military Health Systems. Lead new business development...
2 weeks ago
$110K - $130K *
Transform the sales landscape by building a new pipeline from scratch, leading a team of sales reps, and driving growth in the education sector. Your strategic vision and hands-on approach will shape...
3 weeks ago
Sr Strategic Account Manager (Director)-IMB
$132K - $207K *
Elevate your career by driving growth in the mortgage industry, partnering with top lenders to enhance FICO's analytics solutions. Lead strategic initiatives, foster client relationships, and deliver...
5 days ago
Director, Advanced Cooling Category Management, NA
$190K - $200K *
Drive global mechanical category strategy for advanced thermal management systems, ensuring optimal cost, quality, and reliability across a diverse supplier ecosystem while supporting scalable data ce...
Reposted 2 weeks ago
$150K - $165K *
Engage clients by driving revenue through consultative sales, building strong relationships with law firms and corporations. Leverage industry insights to anticipate needs and deliver tailored solutio...
2 weeks ago
(USA) Principal, Product Manager
$110K - $220K *
Shape the future of product strategy by leading cross-functional teams, defining visionary roadmaps, and driving data-driven decisions to enhance customer experiences and optimize product lifecycles a...
Yesterday
(USA) Principal, Product Manager
$110K - $220K *
Advance product innovation by leading strategy and execution across multiple products. Drive data-informed decisions, manage complex lifecycles, and collaborate with cross-functional teams to deliver...
1 week ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.