Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$111K - $130K *

Join a team that's transforming healthcare delivery through innovative product management. You'll oversee the Lighthouse platform, enhancing care team efficiency while collaborating with cross-functio...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $160K *

Empower organizational success by aligning HR strategies with business goals. Collaborate with leaders to enhance talent development, drive engagement, and foster a high-performance culture while navi...

Indiana, USRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$165K - $175K *

Drive operational excellence by leading multi-state revenue cycle management, optimizing physician billing, and enhancing payer relationships. Collaborate with stakeholders to maximize collections and...

Pennsylvania, USRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$155K - $160K *

Drive the Order-to-Cash strategy, overseeing cash application, collections, and AR performance. Collaborate cross-functionally to optimize cash flow and enhance financial reporting, ensuring timely re...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Empower a dynamic sales team as a player-coach, driving growth in the dental market. Lead, coach, and sell while fostering accountability and performance improvement to achieve team goals and enhance...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$187K - $257K *

Elevate global sales operations by leading forecasting, pipeline management, and productivity initiatives. Collaborate with sales leaders to enhance clarity and consistency, driving growth through inn...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$139K - $183K *

Oversee end-to-end operations of a leading eBay store, driving customer experience and performance. Collaborate with cross-functional teams to enhance marketing and reporting, while managing a direct...

Santa Ana, CARemote

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$134K - $230K *

Lead high-complexity strategy consulting engagements, guiding teams and developing solutions for payer clients. Serve as a trusted advisor to senior executives and drive business development efforts t...

Eden Prairie, MNRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Empower creative excellence by leading diverse teams to craft innovative designs across digital and immersive platforms. Drive impactful storytelling and mentor talent while balancing hands-on design...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$125K - $150K *

Lead the charge in transforming public sector consulting by guiding organizations through digital transformation and ERP implementations, while managing high-impact teams and fostering client relation...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$149K - $224K *

Lead the charge in shaping digital solutions for perioperative workflows, driving strategy and execution across cross-functional teams to enhance clinical outcomes and operational efficiency in surgic...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$83K - $132K *

Unlock customer success by leading onboarding and technical support for Media API clients. Collaborate across teams to ensure seamless integrations and foster long-term relationships, enhancing user e...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $107K *

Join us to develop and manage educational resources that enhance Commercial readiness across clinical data solutions. Collaborate with cross-functional teams to translate complex information into acti...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Drive operational excellence across multiple railroad properties while ensuring safety, compliance, and financial performance. Engage collaboratively with leadership teams to enhance employee developm...

Texas, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$247K - $345K *

Unlock potential by leading enterprise-wide strategic initiatives, optimizing program execution, and enhancing technology portfolio management. Drive cross-functional collaboration and operational eff...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$135K - $160K *

Empower customer success by driving sales growth in a fast-paced cybersecurity startup. Collaborate with stakeholders to articulate product value, expand our portfolio, and maintain pivotal relationsh...

Minneapolis, MNRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$92K - $139K *

Lead the charge in building vibrant customer communities and executing an impactful Employee Advocacy program. Collaborate cross-functionally to enhance engagement, share insights, and ensure a unifie...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Drive procurement excellence by managing supplier relationships and purchasing activities across diverse categories. Collaborate with cross-functional teams to ensure timely delivery, competitive pric...

Arizona, USRemote

Today

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Reimagine operational excellence by leading a regional team to optimize performance, enhance customer satisfaction, and ensure compliance. Drive financial success while fostering a safe and efficient...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Unlock potential by serving as the strategic lead for lifestyle accounts. Collaborate with diverse teams to drive marketing success through comprehensive performance insights and effective communicati...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$298K - $340K *

Join a dynamic team to lead strategic statistical programming initiatives, ensuring top-quality deliverables and compliance across diverse clinical trials. Collaborate with cross-functional partners t...

United StatesRemote

Reposted 3 weeks ago

  •   15+ years exp.  •   Pharmaceuticals & Biotech

$180K - $200K *

Drive compliance excellence by leading regulatory strategy and governance, ensuring scalable infrastructure for service contracts and insurance programs across North America. Collaborate with executiv...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $220K *

Champion financial excellence by leading a dynamic team, driving strategic analysis, and leveraging AI to enhance decision-making for a diverse portfolio of clients in a fast-paced, remote environment...

RemoteRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$106K - $264K *

Lead growth by generating new business and driving revenue through extensive relationship building and sales strategies. Engage with C-level executives in a dynamic, remote environment to exceed quart...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$77K - $108K *

Transform customer experiences by providing expert Microsoft infrastructure support, focusing on Copilot and Microsoft 365. Collaborate with teams to diagnose issues, drive resolutions, and enhance se...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.