Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$150K - $195K *

Empower a high-performing remote team as you oversee provider data management and credentialing frameworks. Drive strategic initiatives and optimize infrastructure to ensure accurate, compliant provid...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$112K - $169K *

Join a dynamic team to manage key client accounts in Radiation Oncology, enhancing customer experiences through strategic relationships and expert support. Collaborate cross-functionally to drive prod...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $192K *

Accelerate progress at shaping digital product strategy and execution across multiple domains, collaborating across functions to enhance customer experience and drive impactful solutions that align wi...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $120K *

Drive operational excellence and customer satisfaction by overseeing multiple retail locations, leading dynamic teams, and implementing strategic plans to optimize sales and growth within a designated...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Empower innovation in digital and telehealth solutions. Collaborate with diverse teams and senior leaders to enhance product offerings and drive patient care through cutting-edge technology and effect...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$84K - $134K *

Lead the charge in implementing the AssetPlanner platform by managing complex projects, ensuring stakeholder engagement, optimizing processes, and delivering measurable results for enterprise clients...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $150K *

Lead the charge in driving investment sales strategies and establishing key relationships with financial advisors. Achieve ambitious sales targets while promoting diverse investment products and provi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $130K *

Join a team that's revolutionizing early childhood education by scaling our DTC channels. As a key leader, you'll drive growth, optimize profitability, and cultivate an empowered ecommerce team while...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Lead a dynamic team driving IT strategy, delivering high-quality solutions, and enhancing business outcomes through innovation and effective collaboration. Oversee project delivery while ensuring qual...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$91K - $169K *

Play a key role in driving strategic financial insights to support business decisions, optimize investments, and enhance member experiences. Collaborate across departments to develop models and analys...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $130K *

Transform the landscape of B2B SaaS compliance products by leading product strategy, enhancing customer insights, and driving impactful AI innovations to deliver measurable business value...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$130K - $200K *

Champion the development and execution of mid-market customer experience products. Drive innovative solutions by collaborating with customers and teams to enhance functionalities that address evolving...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$107K - $143K *

Lead the charge in managing critical data center construction projects. Oversee multi-disciplinary teams to deliver on-time, within budget solutions while ensuring top-notch quality and compliance wit...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $125K *

Shape the future of product development by leading a diverse team, leveraging AI tools, and driving customer-focused initiatives to enhance user experiences and deliver impactful solutions...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$125K - $181K *

Optimize global travel operations by leading strategic initiatives and managing supplier relationships, aiming for enhanced traveler experience and cost-efficient practices while ensuring compliance a...

US-AnywhereRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Business Services

$140K - $205K *

Lead the charge in aligning technology strategy with business objectives, develop high-performing teams, and implement scalable practices leveraging AI to deliver measurable business value while adapt...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$155K - $165K *

Transform your sales career by developing new business in the auto finance industry. Engage with key decision-makers, drive revenue growth, and exceed sales targets while utilizing innovative data ana...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$172K - $215K *

Elevate your career by leading the Hazmat Transportation insurance program. Drive strategic underwriting initiatives, manage a dedicated team, and cultivate partnerships, ensuring profitable growth in...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$218K - $262K *

Lead and transform engineering strategies for a key fraud detection platform, guiding teams to deliver high-quality, scalable systems while aligning with cross-functional partners to enhance execution...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $125K *

Transform the care operations landscape by managing workforce strategy and optimizing tools for peak performance, enhancing pros' experience through strategic projects and innovation in a collaborativ...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$109K - $183K *

Manage customer subscription renewals, negotiating pricing and ensuring smooth execution. Collaborate across teams to minimize churn and maintain data integrity, while providing insights to leadership...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $110K *

Drive revenue growth by leading strategic pitch processes and enhancing client relationships across various agency services. Collaborate cross-functionally to deliver tailored solutions and elevate cl...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$84K - $88K *

Optimize procurement processes to enhance vendor relationships, conduct complex cost analyses, and support strategic negotiations, ensuring compliance with federal regulations and organizational polic...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$131K - $198K *

Shape the future of supply chain technology by driving product vision, strategy, and execution. Collaborate across teams to deliver innovative solutions that transform operations and achieve measurabl...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $160K *

Oversee labor and employee relations programs, providing guidance and support to field teams. Analyze trends to enhance culture and manage initiatives that ensure positive associate relations across t...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.