Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$105K - $132K *

Join a team that's transforming service operations for utility-scale energy storage systems. Oversee inventory, warranty processes, and warehouse logistics to ensure customer satisfaction and operatio...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $180K *

Accelerate procurement excellence by leading high-impact customer engagements, driving strategic initiatives, and fostering a culture of continuous improvement within a dynamic team environment...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $145K *

Lead the charge in shaping global healthcare packaging design. As a Principal Design Program Manager, you'll establish frameworks and standards, drive strategic decisions, and ensure seamless collabor...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$133K - $191K *

Empower the HR technology landscape by leading strategy, governance, and optimization of HRIS. Collaborate with cross-functional teams to enhance processes, ensure data integrity, and drive digital tr...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $273K *

Unlock potential by leading complex enterprise engagements, driving solutions, and delivering customer ROI. Collaborate with stakeholders, analyze challenges, and implement best practices to ensure su...

Chicago, ILRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$136K - $195K *

Accelerate progress at the forefront of public-sector sales by leading a dynamic team focused on identity security solutions. Drive strategy, foster partnerships, and achieve revenue growth across Sta...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $195K *

Elevate operations by leading multi-site logistics and final-mile delivery. Drive efficiency, safety, and customer satisfaction while managing budgets and developing talent across the Central region...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$116K - $207K *

Contribute to the successful delivery of large-scale IT programs, leading high-performing teams, driving operational excellence, and fostering strong client relationships to align with strategic objec...

Dallas, TXRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Champion customer relationships by guiding EPC firms through the sales process, from project inception to installation. Leverage your expertise in engineered equipment to drive growth and ensure long...

Houston, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$145K - $160K *

Join our dynamic team as you drive impactful solutions in an AI-Native environment. Collaborate cross-functionally to enhance customer experiences and strategically guide product direction while focus...

CanadaRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Join a dynamic team to drive sales growth by managing existing accounts and prospecting new clients in the process analytics sector. Leverage technical expertise to meet customer needs and exceed sale...

New Hampshire, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$94K - $151K *

Drive your career with this pivotal Product Manager role, where you'll bridge business needs and technology in a large-scale retail environment. Enhance product outcomes through strategic partnerships...

United StatesRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Drive clinical data management excellence by leading strategies, ensuring data integrity, and collaborating across functions to support successful clinical trials and regulatory submissions in a dynam...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Engage as a senior client partner, driving revenue and retention for small business clients. Lead a high-volume portfolio with a focus on strategic growth, innovation, and AI adoption, while shaping m...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$132K - $176K *

Drive market growth by developing strategic partnerships and solutions. Collaborate with teams to enhance customer engagement and competitive positioning, ensuring alignment with long-term objectives...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$96K - $144K *

Join a dynamic team as you drive engineered wood products sales, enhance customer satisfaction, and deliver technical training. Leverage your expertise to build relationships and create impactful busi...

Florida, USRemote

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Lead the charge in driving regional sales growth by developing strategic plans, managing budgets, and fostering strong customer relationships. Collaborate with cross-functional teams to optimize perfo...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$105K - $155K *

Join a team that's redefining social media in healthcare. Lead strategic initiatives, drive impactful campaigns, and mentor talent while collaborating with clients to elevate their social presence acr...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$180K - $220K *

Elevate your career by leading strategic growth and operational excellence across Employee Benefits and Property & Casualty practices. Drive brand visibility, client engagement, and a high-performance...

RemoteRemote

3 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $150K *

Lead the charge in defining and executing product strategies for Benefits, collaborating with cross-functional teams to drive innovation and deliver customer value through data-driven insights and aut...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$119K - $190K *

Shape the future of our Corporate Functions by partnering with senior leaders to drive talent strategy, organizational effectiveness, and leadership development. Leverage data and insights to influenc...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $150K *

Accelerate your career by overseeing financial strategies, driving performance analysis, and ensuring compliance. Leverage your expertise in financial management to shape fiscal success and guide oper...

Chicago, ILRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$180K - $210K *

Accelerate growth by leading strategic sales initiatives, driving revenue, and mentoring high-performing teams in the Conference and PA sector across North America, while collaborating with cross-func...

Burnsville, MNRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$96K - $124K *

Join a team that's committed to resolving complex technical issues for customers. You'll drive personalized support, streamline problem resolution, and improve service processes, all in a fast-paced...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead compliance initiatives across multiple states, ensuring adherence to healthcare regulations. Collaborate with operations to localize policies, deliver training, and monitor regulatory changes, dr...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.