Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$116K - $174K *

Shape growth by developing strategic sales initiatives for complex accounts. Collaborate across teams to meet customer needs and drive profitability while optimizing existing relationships and new opp...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$211K - $235K *

Inspire data-driven decision-making by leading a team of BI analysts, developing executive dashboards, and enabling AI-assisted analytics for actionable business insights across diverse stakeholders...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Lead high-impact teams delivering reliable insurance technology solutions. Manage projects, optimize application support, and foster a culture of accountability and continuous improvement to enhance b...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$108K - $180K *

Shape the future of product development, leading cross-functional teams to execute strategic initiatives and optimize customer engagement through innovative data solutions and market insights. Drive i...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$188K - $314K *

Elevate enterprise product strategy and vision to drive growth and innovation. Lead cross-functional teams in planning, executing, and delivering measurable value to meet long-term business objectives...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Shape the future of packaging and labeling operations by leading strategic initiatives, ensuring regulatory compliance, and enhancing product lifecycle management through effective collaboration with...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $105K *

Advance customer satisfaction as a Senior Customer Support Manager, leading service delivery and contract management for Public Safety customers. Build strong relationships, ensure SLA compliance, and...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $125K *

Champion exceptional customer care by leading enablement strategies that elevate team performance and learning initiatives, leveraging technology and analytics to drive quality, engagement, and operat...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$101K - $152K *

Advance our sales strategy by managing key major accounts, driving revenue, and ensuring exceptional customer service in the Home Medical Equipment sector. Collaborate with internal teams and support...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $110K *

Accelerate progress at a growing team by managing procurement activities, driving project delivery, and optimizing supplier performance across diverse locations, ensuring cost, quality, and schedule g...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $247K *

Grow your career with a dynamic sales role focused on expanding market share. Engage with customers and develop strategic relationships to drive revenue growth while educating the market on product be...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$124K - $156K *

Accelerate project delivery by overseeing client-focused initiatives. Drive quality implementations of innovative products while enhancing project methodologies and training teams for sustainable succ...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$161K - $269K *

Join our dynamic team to lead global treasury operations, ensuring liquidity, managing financial risks, and supporting strategic growth initiatives. Collaborate with senior leadership to optimize trea...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$98K - $157K *

Transform the customer landscape by driving strategic sales initiatives, fostering robust client relationships, and spearheading growth opportunities in the electrification services sector. Make a tan...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K *

Transform revenue operations by architecting data systems, improving metrics, and driving efficiency across Sales, Marketing, and Customer Success, ensuring alignment and optimal commercial performanc...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Empower customer success through expert support and relationship building, ensuring clients achieve optimal value from their solutions and fostering collaboration with cross-functional teams to enhanc...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $90K *

Manage logistics operations and lead a high-performing team, ensuring customer satisfaction and implementing continuous improvement initiatives while optimizing processes and maintaining safety in a f...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Transportation

$171K - $256K *

Champion the strategic deployment of projects in State & Local Government, overseeing budgets, timelines, and team dynamics. Serve as a trusted advisor to executive leaders, ensuring project excellenc...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $105K *

Empower growth as a key HR Business Partner driving employee engagement, managing relations, and implementing effective policies. Harness your expertise to enhance talent development and ensure compli...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$78K - $140K *

Engage with local government accounts to generate sales and drive satisfaction. This role focuses on relationship-building and achieving sales targets while fostering customer retention and supporting...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$78K - $140K *

Elevate government account strategies by driving sales growth and fostering relationships. You will generate new business, renew contracts, and enhance customer satisfaction, all while contributing to...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$105K - $120K *

Empower your career by leading a dynamic data analysis team, overseeing data management tasks, ensuring quality, and innovating through technical solutions to drive effective data reporting and suppor...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Join a team that's redefining customer success by leading and mentoring CSMs. Drive scalable strategies for enterprise clients while optimizing their experience and outcomes as we grow and enhance our...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $95K *

Join a team that resolves complex commercial liability losses through investigation, negotiation, and expert testimony, enhancing company reputation while mentoring others and driving business growth...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Join a team that's driving growth for beauty and wellness businesses by owning the full sales cycle. Excel in a fast-paced role, building relationships and exceeding targets while leveraging our innov...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.