Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$200K - $250K *

Inspire and lead product strategy across multi-brand platforms in telehealth, ensuring AI solutions meet user needs while building a robust product organization from the ground up driven by discovery...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Healthcare

$165K - $195K *

Drive success as a Data Center Mechanical Technical Program Manager overseeing HVAC designs, elevating project execution through cross-functional team alignment and innovative problem-solving while ma...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$79K - $127K *

Advance your career by managing pharmacy contracts, leading negotiations, and collaborating with stakeholders to enhance value and minimize risks within a strategic contracting framework for pharmacy...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Healthcare

$83K - $114K *

Unlock potential by managing client relationships and ensuring project success. Act as the primary liaison, leading a team to deliver high-quality disclosure documents while fostering collaboration ac...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Strategize the evolution of Pharmacy workforce management technology products, enhancing operational efficiency through intelligent solutions. Collaborate with cross-functional teams to innovate scala...

US-AnywhereRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Engage with key decision-makers to foster account growth and retention. Manage multiple locations while addressing inquiries and resolving issues. Ensure superior service delivery and identify sales o...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Transform data management by owning the strategy for a scalable Data Platform, facilitating cross-team collaboration, and enhancing the self-service analytics experience to unlock organization-wide in...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$162K - $203K *

Shape the future of pharmacy benefits by leading high-performing teams and managing client relationships. Drive strategy and deliver results while enhancing service performance across multiple account...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$200K - $250K *

Champion supply chain strategy and execution for clinical operations, ensuring timely, compliant delivery of materials for global oncology trials. Collaborate with cross-functional teams to manage ris...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$327K - $500K+*

Join a team that drives revenue and strategic growth in North America by leading service delivery and sales initiatives, supporting clients in the Financial Services Industry, and ensuring the success...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Elevate growth by managing and expanding the channel ecosystem in North Central, fostering partnerships and driving enterprise sales strategies to maximize pipeline and revenue generation across strat...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$153K - $191K *

Lead the charge in developing scalable data solutions while mentoring a talented team. Collaborate with cross-functional partners to enhance data foundations and streamline AI practices, setting high...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Empower your career by leading a multidisciplinary team in delivering high-quality software solutions. Drive technical project execution, enhance team productivity, and collaborate closely with stakeh...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$113K - $226K *

Drive growth strategies in Office-Based Labs and Ambulatory Surgery Centers, fostering national business interactions and identifying opportunities to enhance patient care through optimal technology a...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$78K - $98K *

Manage cross-functional operations and support project success in Professional Services. Ensure seamless customer transitions, coordinate tools & data quality, and maintain documentation for efficient...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$100K - $125K *

Grow your career with a dynamic team that leads innovative B2B creative strategies, manages end-to-end projects, and transforms complex ideas into impactful designs that resonate with clients and audi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$105K - $130K *

Lead and optimize accounting operations for insurance transactions, ensuring compliance with regulations while managing a team. Collaborate cross-functionally for accurate reporting and drive digital...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $244K *

Collaborate with teams to drive materials strategy, optimizing supply chain processes and fostering innovation. Lead talent development and ensure effective execution of business strategies within a g...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead the charge in enhancing ICAM systems by effectively gathering requirements, writing user stories, and providing customer support, ensuring seamless communication between stakeholders and technica...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Execute a transformative role in leading Account Managers to ensure top-tier client service, driving engagement and retention while identifying expansion opportunities for the company's high-value cli...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$146K - $179K *

Empower customer success by owning outcomes and navigating cross-functional teams. Drive retention and revenue growth while ensuring data integrity across strategic accounts within the healthcare land...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$155K - $170K *

Lead the charge in driving retail media innovation and growth, managing strategic partnerships and a team of specialists. Foster collaboration across client and agency operations while championing bes...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$156K - $195K *

Own the end-to-end B2B2C enrollment funnel by transforming data into actionable insights, optimizing processes, and leading cross-functional collaboration to enhance growth and ensure successful membe...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Architect a dynamic Sales Team to drive B2B SaaS solutions in the Real Estate sector. Leverage 10-15 years of experience to mentor, strategize, and enhance revenue outcomes while fostering C-level rel...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Champion organizational success by guiding the Professional Services team to effectively deliver cloud solutions. Facilitate resource allocation, set strategic priorities, and enhance performance metr...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.