Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$110K - $130K *

Reimagine solutions engineering by leading a team focused on enhancing operational efficiency across OmniChannel Retail and Ecommerce. Drive effective implementation strategies and continuous improvem...

Georgia, USRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Advance your career by leading maintenance teams to optimize processes, ensure safety compliance, and enhance operational efficiency. Collaborate with stakeholders to drive cost-effective solutions an...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$125K - $155K *

Join a team that's dedicated to enhancing customer success by leading a high-performing group of CSMs. Drive measurable value across a diverse portfolio, ensuring operational excellence and fostering...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Join a dynamic team to lead sales strategy and execution for power conversion solutions. Drive customer relationships, manage complex sales, and collaborate across functions to achieve profitable grow...

Mesa, AZRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Join a team that's dedicated to enhancing client relationships and driving success. Oversee client performance, mentor staff, and ensure compliance while collaborating with various departments to deli...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$147K - $221K *

Lead the charge in developing and executing go-to-market strategies for innovative products, driving full-funnel demand generation and inbound pipeline growth through cross-functional collaboration an...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Pioneer customer success by optimizing relationships and driving value for clients, ensuring their software needs are met and fostering growth through engagement, upselling, and retention efforts in a...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Optimize reimbursement strategies and regulatory compliance by leading analysis, developing policies, and mentoring teams. Drive operational excellence and foster relationships with stakeholders to en...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$179K - $246K *

Drive your career forward by leading a dynamic team that crafts and delivers exceptional digital experiences. Oversee web content, UX design, and front-end development while ensuring quality and opera...

California, USRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$80K - $118K *

Drive growth by building partnerships in Education, Government, and BSC sectors. Collaborate with distributors to deliver tailored solutions, enhance customer satisfaction, and leverage sector experti...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $157K *

Unlock customer success by owning the full lifecycle, driving program success, and fostering strategic partnerships. Collaborate with teams to ensure impactful solutions and achieve high renewal rates...

Magna, UTRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead our marketing organization to drive growth and enhance brand presence. Oversee strategy, budget, and performance across channels while mentoring a high-performing team. Collaborate with cross-fun...

Austin, TXRemote

3 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$140K *

Join a team that's focused on strategic account management and business development. You'll cultivate relationships with key customers in the Home, Garden & Personal Care sectors, driving growth and d...

New Jersey, USRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Shape the future of our digital product and engineering landscape by defining a multi-year vision, driving strategic investments, and ensuring a seamless customer experience that aligns with business...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

$90K - $150K *

Join a dynamic team to build and manage strategic partnerships in the public safety sector. Drive partner engagement, enhance sales enablement, and contribute to pipeline growth while collaborating cr...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$126K - $210K *

Lead the charge in strategic communications, partnering with senior leaders to enhance executive, employee, and corporate messaging that drives business priorities and strengthens reputation across th...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$240K - $269K *

Advance your career by leading national account strategies in oncology, fostering relationships with health plans and PBMs. Drive coverage, reimbursement, and adoption initiatives while collaborating...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Empower mission success by engineering and enhancing unified communications platforms, ensuring seamless voice and collaboration for secure operations. Drive troubleshooting, support implementation, a...

RemoteRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$112K - $193K *

Join a team that's transforming FP&A processes by designing and implementing innovative solutions across planning, forecasting, and performance analytics. Collaborate with cross-functional teams to en...

Eden Prairie, MNRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $141K *

Reimagine the insurance landscape by leading product strategy that enhances customer experience while driving profitable growth. Collaborate across teams to deliver innovative solutions that meet regu...

Boston, MARemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$134K - $215K *

Empower our team by leading operational solutions and client services. Drive strategic initiatives, enhance product delivery, and ensure exceptional quality across digital platforms while collaboratin...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $172K *

Unlock potential by leading the design and deployment of a global Quality Management System, ensuring compliance and operational excellence across multiple aerospace sites while fostering collaboratio...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Elevate client relationships by leading Client Success teams to ensure operational excellence, proactive issue resolution, and strategic growth, while fostering collaboration across departments to enh...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $154K *

Lead revenue growth by managing builder accounts and partnerships, executing sales strategies, and collaborating with local teams to enhance market presence and secure placements in the West Region...

RemoteRemote

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $185K *

Transform client relationships by leading a dynamic team focused on customer success. Drive engagement, satisfaction, and operational excellence while shaping a new line of business in a services-led...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.