Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$110K - $130K *

Empower growth by developing strategic territory plans and consultative sales strategies, maximizing client value and closing sales in a fast-paced software environment focused on Supply Chain Managem...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $190K *

Join a team that's driving strategic growth through expert real estate site selection and lease negotiations. Oversee new store openings and relocations, ensuring alignment with market strategies and...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$105K - $135K *

Shape the future of media analytics as you drive innovative reporting and optimization strategies for omnichannel clients, translating data into actionable insights that enhance campaign performance a...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$130K - $216K *

Unlock impactful financial decisions by leading legal financial operations. Collaborate cross-functionally to enhance forecasting, analytics, and governance. Drive transparency and continuous improvem...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$115K - $120K *

Engage in managing complex, high-stakes projects across departments, driving the execution of strategic initiatives. Lead cross-functional teams, ensuring successful project delivery and effective com...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $148K *

Champion efficient legal operations by streamlining workflows and processes. Collaborate cross-functionally to manage requests, enhance contract management, and improve system performance. Elevate tea...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Legal & Accounting

$275K - $375K *

Champion safe patient outcomes by providing strategic leadership in pharmacovigilance, benefit-risk assessment, and global safety governance across the pulmonary portfolio, guiding critical decisions...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$115K - $215K *

Empower strategic partnership development by leading a team of GSI Partner Managers, driving joint revenue growth, and fostering collaborative relationships within the cybersecurity landscape across N...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Shape the future of field service operations by leading and developing a regional team. Ensure high-quality service delivery and operational discipline while enhancing customer satisfaction and drivin...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$160K - $200K *

Transform client relationships by developing innovative solutions that drive growth and operational excellence in the Banking, Financial Services, and Insurance sector while managing strategic account...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$113K - $165K *

Manage the technology stack and analytics for global membership programs, optimizing donor engagement and fundraising efficiency across countries while leading a multidisciplinary team in a dynamic en...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$113K - $139K *

Unlock your potential as a Sales Specialist in Industrial Adhesives. Drive growth, develop key accounts, and collaborate with innovative teams to exceed sales quotas and provide valuable market insigh...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$289K - $398K *

Lead the charge in maximizing enterprise relationships within a global energy account, overseeing strategy execution, fostering C-suite connections, and driving significant revenue growth through cons...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$144K - $215K *

Drive cross-functional excellence by leading complex, enterprise-level programs, ensuring alignment with corporate goals while facilitating collaboration among diverse stakeholders for impactful outco...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Drive operational excellence by leading analytics initiatives and fostering a high-performing team. This strategic role focuses on enhancing healthcare performance through data intelligence, collabora...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Accelerate enterprise growth by building a high-value pipeline, engaging C-suite leaders, and crafting integrated digital transformation solutions with a data-first approach. Drive innovation and meas...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$76K - $115K *

Drive customer success by owning onboarding, adoption, and retention of Virtual Agents. Leverage data and insights to enhance usage, resolve issues, and collaborate across teams, ensuring clients maxi...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Transform data engineering by leading a dedicated team, driving innovation and operational efficiency. Collaborate cross-functionally to devise solutions while managing application development and ass...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $110K *

Transform the EV landscape by driving sales for innovative charging solutions, fostering client partnerships, and supporting sustainability initiatives in a dynamic environment...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$143K - $273K *

Transform the MarTech landscape by leading content management and workflow initiatives. Drive strategic direction, enhance tools like Adobe Experience Manager, and mentor a high-performing team to opt...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$113K - $150K *

Manage and develop a high-performing team of Customer Success Managers, driving retention and value realization for a portfolio of Upmarket customers, while collaborating cross-functionally to ensure...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$210K - $250K *

Drive growth and differentiation for a cloud portfolio by shaping strategy, aligning teams, and ensuring execution. Lead P&L accountability while fostering a high-performance culture and collaborating...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Shape the future of dental practice management by leading software development and strategy while optimizing user experiences and ensuring compliance as we expand into new markets, collaborating with...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Innovate the future of workforce training by leading digital transformation and implementing training platforms across North American manufacturing sites. Collaborate with operations and HR to enhance...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$175K - $210K *

Lead the charge in defining and executing product strategy for a transformative edge computing platform, overseeing P&L management, strategic partnerships, and cross-functional leadership to drive gro...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.