Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$83K - $138K *

Lead the strategy and performance management for our mobile app and loyalty experience, driving athlete engagement and revenue growth through cross-functional collaboration and data-driven insights. O...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $180K *

Lead the charge in driving advertising revenue growth through strategic sales initiatives, leveraging industry insights and analytics to optimize client partnerships and enhance customer engagement in...

Bentonville, ARRemote

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$94K - $148K *

Shape the future of logistics solutions by driving sales strategies, collaborating with teams, and fostering client relationships. This impactful role requires strategic planning to achieve revenue ta...

California, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$94K - $148K *

Grow business opportunities by executing strategic sales initiatives, collaborating with teams, and fostering client relationships in the biopharmaceutical and clinical trials logistics sectors to ach...

Illinois, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $270K *

Lead the development and execution of GxP quality systems, ensuring compliance and oversight for clinical and CMC quality. Drive vendor qualification, audits, and training while fostering a culture of...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K *

Lead our sales initiatives by building relationships with key decision makers, executing strategic sales plans, and exceeding quotas in the SaaS/Security/DevOps sector. Collaborate with teams to enhan...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$261K - $367K *

Champion a culture of engagement and development, leading strategic initiatives across multiple regions to enhance veterinary services and client experiences while driving financial success and operat...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$135K - $210K *

Join a team that's driving sales success in a dynamic environment. Lead initiatives for growth, enhance strategies, and foster key relationships, while managing a dedicated sales team in the Northwest...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$190K - $230K *

Lead and enhance brand storytelling across campaigns. Collaborate with teams to ensure cohesive brand presence, drive creative direction, and develop a high-performing creative team to elevate brand i...

RemoteRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Accelerate progress at the forefront of AI factory design delivery, leading multidisciplinary teams to ensure successful project execution from concept to handover while balancing quality, cost, and o...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $179K *

Transform customer success by leading a high-performing team, driving satisfaction and retention in a fast-paced SaaS environment. Collaborate across functions to enhance customer strategies and deliv...

United StatesRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Consumer Technology

$80K - $95K *

Elevate operational efficiency by guiding Field Engineering teams across locations, resolving complex issues, and ensuring seamless support for hardware and software upgrades while managing resources...

RemoteRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in providing strategic direction and support across multiple locations, ensuring effective problem resolution and resource allocation while enhancing client and team collaboration...

California, USRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $105K *

Empower market growth by driving sales in the Southwest US. Build strong relationships with utility customers, identify opportunities, and execute strategic plans to enhance Terex Utilities' presence...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$154K - $231K *

Lead the charge in driving sales strategy execution, manage product expert teams, and foster relationships with key clients. Transform innovative ideas into actionable sales initiatives for product en...

Bentonville, ARRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$233K - $300K *

Drive excellence by leading global quality strategies, enhancing QA practices, and fostering innovation across diverse product teams. Collaborate with stakeholders to ensure high-performing, reliable...

RemoteRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Partner with us to drive transformative healthcare solutions by managing key accounts, fostering relationships, and ensuring measurable outcomes. Your expertise will enhance provider partnerships and...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$144K - $200K *

Help us lead a national sales team focused on public safety solutions. Drive recruitment, coaching, and team performance to enhance sales effectiveness in the corrections sector, while collaborating a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$142K - $202K *

Unlock commercial potential by executing transformation workstreams, collaborating with cross-functional teams, and delivering strategic insights to drive measurable results in a healthcare-focused en...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Drive strategic sales initiatives and lead a high-performing team to achieve revenue and market share goals across the U.S. Collaborate with cross-functional teams to enhance customer engagement and e...

Ann Arbor, MIRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Elevate your career by developing and executing impactful paid social media campaigns. Collaborate with cross-functional teams to optimize strategies, leveraging analytics to maximize reach and ROI wh...

New York, NYRemote

Reposted today

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Empower healthcare IT delivery by managing a dynamic team, ensuring operational excellence, and driving EMR performance. Collaborate with clinical stakeholders to enhance patient care through effectiv...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Engage with key customers and partners to drive sales growth across your region. Lead strategic initiatives, develop sales channels, and ensure customer satisfaction while achieving financial objectiv...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$203K - $319K *

Lead and optimize commercial operations to drive growth, enhance revenue strategies, and streamline processes. Collaborate with cross-functional teams to ensure effective execution of sales initiative...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in shaping HR strategies that foster a high-performance culture, ensuring compliance and employee engagement across diverse business units in North America. Drive initiatives that alig...

CanadaRemote

3 days ago

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.