Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$80K - $95K *

Join us to lead quality reviews and ensure compliance in premium audit processes, utilizing your expertise in data analytics and team training to enhance service delivery and optimize operational effi...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $210K *

Lead the execution and enhancement of compliance investigations and monitoring programs, ensuring consistent and effective handling of compliance matters, driving a culture of ethics and accountabilit...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $135K *

Lead cross-functional initiatives to optimize commercial processes, enhance CRM strategy, and drive user adoption. Collaborate with various teams to improve efficiency and customer experience, while o...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$153K - $229K *

Drive impactful go-to-market strategies for multi-product solutions, crafting compelling narratives and enabling global sales teams through collaboration with Product Management and Marketing to optim...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's driving Ford's AI transformation by translating enterprise strategy into actionable initiatives. Lead workflow redesign and enablement efforts, shaping how the organization operates...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$84K - $135K *

Lead the charge in managing DMS deployments as you orchestrate project lifecycles, ensuring on-time delivery and customer satisfaction through effective collaboration and continuous improvement initia...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$166K - $266K *

Lead the development of our patient advocacy strategy, overseeing initiatives that embed patient voices across our organization. Partner with various teams to enhance patient outcomes and drive effect...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Drive educational innovation and scientific writing excellence while developing impactful grant proposals and content in a collaborative remote environment, supporting healthcare professional learning...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$179K - $205K *

Take ownership of clinical trial operations, ensuring execution within budget and compliance. Lead cross-functional teams, manage timelines, develop SOPs, and mentor staff to deliver results and maint...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$153K - $205K *

Collaborate with dealers to drive sales success by executing strategic plans, managing relationships, and ensuring compliance. Leverage cross-functional teams to meet revenue goals and enhance partner...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$192K - $235K *

Elevate customer engagement through strategic lifecycle marketing that drives product usage and revenue growth in an API-first environment by leveraging data insights and cross-functional collaboratio...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Drive operational excellence in 340B Pharmacy Programs. Lead compliance, manage onboarding, and optimize workflows while ensuring financial accuracy and adherence to regulations across various health...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Drive high-impact email and CRM campaigns while leading a dynamic team. This role demands hands-on execution, strategic oversight, and expertise in Salesforce Marketing Cloud to optimize customer jour...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K *

Join a dynamic team to accelerate revenue growth through innovative digital advertising solutions, building enduring partnerships and driving results for diverse brands. Utilize your expertise in sale...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Manage integrated production system projects, guiding cross-functional teams to deliver on financial projections while ensuring quality and timely completion, fostering strong client relationships thr...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $290K *

Drive transformative federal government affairs by shaping public policy strategies, engaging with key stakeholders, and leading advocacy initiatives that support growth across diverse business sector...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$140K - $165K *

Elevate procurement excellence by leading a dynamic team in sourcing, negotiating, and managing supplier contracts. Drive strategic initiatives across multiple client sectors while mentoring talent an...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$113K - $158K *

Grow your career by shaping enterprise networking solutions that drive success. Collaborate with sales teams to optimize demand generation, engage with customers, and deliver innovative strategies tha...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate product success by collaborating with teams to define, develop, and enhance software solutions, ensuring alignment with stakeholder needs and market demands throughout the product lifecycle...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Finance & Insurance

$114K - $170K *

Lead the charge in delivering complex technology initiatives by coordinating cross-team efforts and ensuring alignment with business objectives, resulting in successful enterprise outcomes and streaml...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$185K - $202K *

Join a dynamic team that builds a trusted security advisor function to enhance enterprise sales. Collaborate with cross-functional teams and drive innovation in security operations, ensuring effective...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$220K - $265K *

Elevate the reliability and efficiency of production systems while leading a talented global DevOps/SRE team. Drive security, scalability, and automation initiatives on an AWS-based infrastructure, al...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$93K - $187K *

Transform concepts into actionable innovation solutions by managing the complete program lifecycle, ensuring governance, documentation, and stakeholder alignment to drive successful product strategies...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$158K - $210K *

Drive sales excellence by leading and mentoring a high-performance team of Enterprise Sales Executives to achieve business growth through strategic initiatives and strong customer relationships...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Champion the entire vehicle sourcing lifecycle, owning strategic OEM negotiation, and ensuring timely delivery aligned with market demands. Leverage data-driven insights to optimize fleet performance...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.