Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$100K - $231K *

Optimize governance in Utilization Management by leading policy development, ensuring compliance, and enhancing operational efficiency across diverse healthcare lines. Collaborate with stakeholders to...

Connecticut, USRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Drive your career with a dynamic role focused on sales growth and dealer management in the heavy equipment sector. Leverage your expertise to nurture relationships, improve sales pipelines, and delive...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Elevate category management for data center infrastructure by leading a high-performing team, developing strategic supplier partnerships, and driving innovative sourcing strategies to enhance operatio...

Houston, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$165K - $220K *

Optimize global payroll operations by leading strategy, governance, and modernization efforts. Drive compliance and efficiency across 25+ countries while fostering cross-functional partnerships and en...

RemoteRemote

2 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Unlock potential by leading strategic growth initiatives and enhancing customer experiences in a dynamic logistics environment. Drive account growth and ensure compliance while fostering a culture of...

Texas, USRemote

5 days ago

  •   5 - 7 years exp.  •   Transportation

$149K - $224K *

Lead the charge in transforming healthcare solutions by overseeing the entire implementation lifecycle, ensuring quality standards, and driving customer adoption through effective education and suppor...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Healthcare

$146K - $189K *

Partner with us to enhance our community health provider network. Leverage your expertise in provider relations and network management to drive growth, improve access to care, and support our mission...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$155K - $180K *

Drive successful delivery of complex, multi-year programs in a dynamic environment. Collaborate with cross-functional teams to manage scope, budget, and timelines while ensuring client satisfaction an...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Transform sales success by leading a team of Account Executives to exceed targets while fostering a high-performance culture. Collaborate cross-functionally to drive exceptional customer experiences a...

United StatesRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Lead the centralized operational functions of shared services, driving performance across call center, dispatch, marketing, and talent acquisition. Build a high-performing team while enhancing process...

Lincoln, NERemote

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Discover your potential as you drive enterprise sales in the CPG sector, building relationships with iconic brands. Leverage insights and solutions to develop strategies that enhance client success an...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$79K - $120K *

Partner with us to enhance sales efficiency by owning project-level workstreams, streamlining processes, and utilizing data analytics to empower our Enterprise Account Executives to focus on customer...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the IT workstream in executing complex business separations and transformations, managing cross-functional teams, and coordinating critical activities to ensure successful outcomes in a dynamic e...

Dallas, TXRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Unlock your potential by leading complex lease administration transitions. Drive strategy, ensure compliance, and enhance operational efficiency while collaborating with clients and cross-functional t...

Chicago, ILRemote

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $180K *

Lead the charge in expanding staffing solutions across government sectors. Drive business development, operational excellence, and consultant delivery while ensuring scalable growth and profitability...

Indianapolis, INRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$116K - $174K *

Elevate regulatory strategies for global product approvals and compliance. Lead negotiations with authorities, manage complex projects, and drive innovative solutions to ensure successful market intro...

Illinois, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Engage with key customers to drive growth and enhance market position. Build strategic relationships, identify opportunities, and deliver exceptional service while managing sales activities and collab...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $112K *

Champion growth by driving sales success in the mid-market security sector, leveraging strong pipeline generation strategies and fostering lasting client relationships to deliver an exceptional custom...

United StatesRemote

Reposted 1 month ago

  •   Less than 5 years exp.  •   Information Technology

$112K - $128K *

Drive business development for large-scale podcast and broadcast campaigns, fostering client relationships and achieving revenue growth. Collaborate with cross-functional teams to deliver innovative a...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$125K - $150K *

Shape innovative solutions by leveraging your expertise in a dynamic office environment. Collaborate with cross-functional teams and contribute to project success while ensuring high standards of accu...

North Carolina, USRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$176K - $205K *

Lead the charge in executing complex capital projects and liquid processing strategies. Drive innovation and efficiency across manufacturing networks while mentoring engineering teams and ensuring pro...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$190K - $246K *

Unlock potential by driving new business and expanding market presence through disciplined prospecting and strategic sales initiatives. Collaborate with teams to ensure customer satisfaction and achie...

Salt Lake City, UTRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Champion customer relationships by owning account strategy, driving performance metrics, and ensuring service excellence. Collaborate with teams to address challenges and deliver value, guiding long-t...

Riverview, FLRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$140K - $160K *

Transform your career by leading strategic account management for top Healthcare clients. Drive client satisfaction, revenue growth, and operational excellence while collaborating with cross-functiona...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$125K - $135K *

Champion revenue growth by leading centralized sales efforts, mentoring teams, and ensuring compliance with sales processes. Drive results in Group, Catering, and Business Travel while collaborating w...

Fairfield, CTRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.