Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $150K *

Partner with us to enhance field force capabilities by leveraging training, tools, and data-driven insights that drive productivity and effective customer engagement across the North American market f...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Help us drive financial integrity and operational excellence while leading a team of accounting professionals. You will ensure accurate financial reporting, robust controls, and collaborative support...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$190K - $240K *

Transform client relationships by managing delivery excellence and driving growth through strategic leadership and mentoring. Leverage expertise in IT and the Federal marketplace to achieve organizati...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $110K *

Shape the future of enterprise project management by effectively leading multiple mid to large-scale projects. Ensure seamless implementation and exceptional client satisfaction within a fast-paced te...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$121K - $190K *

Join a team that's dedicated to optimizing pricing and contract management. This role involves collaborating with various internal departments to ensure efficient contract administration and complianc...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$79K - $127K *

Advance your career by managing pharmacy contracts, leading negotiations, and collaborating with stakeholders to enhance value and minimize risks within a strategic contracting framework for pharmacy...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$153K - $195K *

Accelerate environmental excellence by leading corporate compliance initiatives, overseeing programs and operations, and fostering partnerships to meet regulatory standards while driving sustainabilit...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Energy & Utilities

$100K - $150K *

Shape the future of higher education financial services by driving product strategy and execution for an innovative payment platform. Collaborate with cross-functional teams to deliver AI-driven solut...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$142K - $235K *

Drive investment strategies and execute deals in early-stage companies, fostering competitive advantage. Collaborate with cross-functional teams and manage portfolio success to align with corporate gr...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$192K - $302K *

Lead and innovate as a key member of the US Field Medical team. Enhance engagement standards and drive operational excellence through training programs, strategic frameworks, and collaborative efforts...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$152K - $202K *

Contribute to strategic partner success by leading a high-performing team, defining operational frameworks, and driving impactful performance initiatives for complex partner ecosystems to achieve reve...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$220K - $276K *

Innovate at the forefront of technology by leading the architectural vision for our AI-driven platforms. Collaborate with cross-functional teams to deliver scalable, secure, and customer-centric solut...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $120K *

Take ownership of strategic business growth initiatives, developing and nurturing partnerships to drive revenue expansion. Leverage your expertise to elevate key relationships within the logistics ind...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Transportation

$90K - $100K *

Accelerate progress at managing supplier contracts and documentation. Lead a dynamic team to ensure service agreements meet internal and client standards, enhancing contract quality management and ope...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$120K - $180K *

Drive your career with a strategic sales leadership role to generate revenue growth. Lead a high-performing enterprise sales team while developing relationships with industry leaders and managing end...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$95K - $125K *

Redefine dealership growth by fostering relationships and driving Ventrac's sales strategy in a remote capacity, ensuring robust dealer support and a commitment to exceptional customer service and mar...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$220K - $298K *

Shape the future of obesity marketing by leading omnichannel strategies and HCP engagement across various touchpoints. Oversee impactful campaigns, build a high-performing team, and drive commercial g...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$126K - $188K *

Oversee the Enterprise Project/Portfolio Management Office operations, leading a skilled team to enhance project management processes, compliance, and reporting while supporting strategic IT initiativ...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$142K - $224K *

Champion market access strategies and execution for Enlicitide launch. Collaborate across functions to ensure strong payer access, communication of value, and achieve patient access objectives. Monito...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$148K - $222K *

Join a team that's committed to driving sales performance and executing strategies to exceed business objectives. Foster customer relationships and develop talent in a dynamic environment focused on g...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$195K - $314K *

Transform the future of healthcare by leading a high-performing MSL team, driving strategic initiatives, and fostering partnerships with medical and commercial teams to enhance medical engagement and...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$182K - $319K *

Lead the charge in advancing a strategic partner organization, engaging with executives to elevate technology solutions. Collaborate across teams to drive success, ensuring alignment with revenue goal...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$79K - $153K *

Oversee a portfolio of defined contribution plans, build client relationships, manage issues, and provide strategic solutions as a trusted advisor, ensuring optimal service and satisfaction for Plan S...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K *

Lead the charge in developing a high-performing SDR team focused on outbound prospecting. Drive accountability, enhance cold-calling techniques, and ensure quality pipeline development through strong...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$90K - $130K *

Join a team that drives data platform innovation and product delivery, aligning product strategy with execution. Collaborate with stakeholders to define requirements, lead agile sprints, and ensure da...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.