Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$160K - $200K *

Reimagine customer engagement by leading initiatives that enhance service delivery and optimize operational processes. This role spans cross-functional teams and drives impactful strategies for increa...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$197K - $315K *

Reimagine enterprise business strategies by driving transformational engagements with C-level customers. Leverage your expertise to craft innovative roadmaps and ensure sustained success through deep...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$211K - $290K *

Join us to lead marketing strategy and execution in North America, driving growth and customer engagement for Advanced Wound Care. Collaborate cross-functionally to enhance market penetration and opti...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$99K - $155K *

Empower regional performance through effective R2R process oversight, ensuring high-quality service delivery and alignment with global standards while managing cross-functional teams and stakeholder r...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $140K *

Champion project success by leading business analysis activities, collaborating with cross-functional teams, and delivering effective solutions that meet organizational goals within a dynamic project...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Lead customer success programs from onboarding to adoption, ensuring smooth collaboration among engineering, product, and client teams. Drive accountability, maintain clarity, and deliver measurable v...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$145K - $165K *

Lead the charge in enhancing institutional loan servicing strategies, overseeing collections, and improving repayment outcomes by fostering collaboration across departments and utilizing data-driven i...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$108K - $181K *

Drive profitable growth by shaping commercial strategies and leading sales agreements in the Power Transformer market. Engage with customers and leverage expertise to enhance collaboration and busines...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$71K - $113K *

Join a team that champions healthcare innovation by engaging pharmacies and medical groups. Utilize your skills in account management and clinical insights to enhance public health outcomes and build...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$270K - $290K *

Elevate global procurement operations by managing supplier performance and optimizing service delivery models in mission-critical environments, ensuring strategic alignment with operational expectatio...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$160K - $200K *

Join an innovative team to drive strategic sales in the Google Cloud enterprise sector, focusing on high-impact consulting engagements and building executive relationships to transform business challe...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$255K - $300K *

Optimize the Enterprise Customer Success team across AMER, enhancing customer retention, satisfaction, and outcomes for large global clients while driving strategy in collaboration with cross-function...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$199K - $249K *

Help us drive medical strategies in oncology by leading and mentoring a dedicated Field MSL team, fostering key opinion leader relationships, and collaborating cross-functionally to achieve clinical a...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a team that's dedicated to driving success for key customers by managing relationships, developing outcome-focused strategies, and ensuring alignment on business goals while enhancing overall cus...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Oversee the execution of IT projects, ensuring delivery aligns with scope, budget, and timelines. Foster collaboration between business and technical teams, while maintaining visibility of project sta...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Transform your career as you drive new logo acquisition and foster strategic relationships with enterprise clients. Leverage technology insights to position solutions that address client needs and gen...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Partner with us to enhance financial performance across a multinational division by leveraging analytical insights, fostering best practices, and providing strategic guidance to achieve operational ex...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$175K - $210K *

Advance your career by creating impactful business strategies for diverse financial clients. Drive transformation and engagement through technology as a Consultative Account Manager serving regional a...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$175K - $225K *

Lead the charge in underwriting complex pharmacy benefit deals, optimizing pricing strategies with cross-functional teams. Leverage automation and insights to enhance underwriting capabilities while m...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$182K - $244K *

Champion the success of retail accounts by leading Salesforce Professional Services, driving strategic engagements, and maximizing value through deep industry knowledge and executive relationships...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$191K - $290K *

Lead the charge in driving strategic alignment and operational excellence for a key division focused on enhancing buying power and creating value for members in the homebuilding industry. Innovate to...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $110K *

Innovate as you lead complex project implementations for public safety clients, coordinating cross-functional teams while managing scope, budget, and risks to ensure successful project deliveries from...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $144K *

Champion project excellence by managing power solutions from RFP to closeout. Leverage communication and technical skills to ensure project objectives are met, driving safety, quality, and innovation...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Oversee claims operations by managing worker's compensation, auto, and property claims. Ensure compliance, monitor liabilities, and provide insights to leadership, enhancing processing efficiencies an...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$163K - $371K *

Join us to drive scalable growth by operationalizing commercial strategies for emerging businesses. Your leadership will align cross-functional teams and transform innovative ideas into executable sal...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.