Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$211K - $290K *

Champion global regulatory strategies to drive product approvals and market access for innovative dental solutions. Collaborate with cross-functional teams to navigate complex regulatory landscapes an...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $130K *

Lead and grow sales across the Western U.S. for architectural products. Drive revenue, build high-performing teams, and provide technical support to ensure successful project execution and customer sa...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $150K *

Drive growth by building strategic partnerships and closing new business opportunities. Utilize a consultative approach to address client needs with innovative out-of-home solutions, while managing yo...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Media

$175K *

Shape the future of global telecommunications by leading strategy, architecture, and operations for voice and video infrastructure, ensuring reliable and cost-effective communication services aligned...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$137K - $245K *

Shape the future of physical operations by driving AI-powered product innovation. Collaborate across teams to identify customer needs, prototype solutions, and deliver impactful products that enhance...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$137K - $245K *

Lead the charge in driving strategic initiatives and product innovation within the Telematics Business Unit, enhancing core offerings and exploring new market opportunities through hands-on collaborat...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $140K *

Accelerate progress at a dynamic organization by driving sales growth in SLED accounts. Leverage your expertise in telecommunications to manage existing relationships and acquire new clients, ensuring...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead a dynamic team in multi-site manufacturing, driving strategic CRMHE initiatives, ensuring compliance, and enhancing operational excellence across diverse facilities. Foster collaboration and deve...

Scottsdale, AZRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$149K - $248K *

Lead the transformation of Workday Financial Management, ensuring effective design and implementation across finance and enterprise processes. Collaborate with cross-functional teams to optimize ERP c...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$120K - $150K *

Unlock potential by leading social commerce strategies across platforms like TikTok, Instagram, and YouTube. Drive revenue growth and optimize customer experiences through innovative, data-driven appr...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$97K - $190K *

Champion strategic sourcing in Design & Construction, leading procurement initiatives to optimize value and drive cost savings. Collaborate with stakeholders to enhance supplier relationships and ensu...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Champion financial excellence by leading accounting and compliance for Canadian operations, ensuring alignment with U.S. governance while driving scalable processes and supporting strategic business d...

Ontario, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$101K - $204K *

Unlock potential by leading the redesign of People Operations processes. Drive operational excellence through strategic assessments, workflow mapping, and implementation of innovative solutions that e...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Shape the future of our Bike category by driving merchandising strategy, managing vendor relationships, and mentoring a dynamic team. Own the budget and make impactful decisions to enhance financial p...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$180K - $230K *

Lead the charge in strategic financial planning and analysis, driving insights and recommendations for executive leadership. Oversee forecasting, reporting, and team development to enhance business pe...

Georgia, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $160K *

Reimagine business improvement strategies as a senior contributor, leading high-impact initiatives across functions. Drive alignment, governance, and measurable outcomes while influencing stakeholders...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$85K - $95K *

Transform client relationships by delivering exceptional service and support, ensuring seamless communication and issue resolution while collaborating with internal teams to enhance client satisfactio...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Join a team that's shaping the future of claims management for Non-Profits. Lead and mentor a skilled team, providing strategic direction on complex claims while ensuring exceptional service and compl...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$190K - $250K *

Optimize logistics insurance strategies by leveraging your expertise in underwriting, product development, and business growth. Collaborate with brokers and clients to enhance market presence and deli...

Washington, USRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$197K - $313K *

Join a team that's redefining business strategy by crafting innovative, industry-specific solutions for enterprise clients. Drive transformation and deliver exceptional value through collaboration and...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$105K - $112K *

Drive the success of a dynamic SDR team by shaping outbound sales strategies, mentoring talent, and optimizing lead generation processes. Collaborate with leadership to build a high-performing team th...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $140K *

Engage with Private Equity firms to develop strategic partnerships, promoting supply chain services and driving revenue growth through effective channel management and collaboration with stakeholders...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$210K - $250K *

Lead the charge in expanding a global direct-sales organization by developing and executing strategies that drive customer acquisition, retention, and measurable performance aligned with commercial ob...

United StatesRemote

Reposted 6 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Unlock potential by leading Health and VA claims operations, driving strategic initiatives, enhancing recovery outcomes, and ensuring operational excellence across multiple teams and client portfolios...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Empower a high-performing sales team to drive revenue growth and exceed targets. Collaborate in a dynamic environment, coaching and inspiring talent while executing strategic sales plans for a global...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.