Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$135K - $150K *

Innovate as you manage diverse client engagements, driving excellence in renewable energy project development and execution while collaborating with experts in a fast-growing team environment...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$115K - $194K *

Lead operational excellence within the Customer Success teams, driving impactful programs that enhance performance and efficiency while fostering collaboration across cross-functional teams in a dynam...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$200K - $275K *

Build strategic client relationships to enhance account retention and drive growth. Manage territory engagement, oversee contract processes, and collaborate with operations to ensure top-tier service...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$80K - $160K *

Join a team that's enhancing clinical trial solutions by building strong relationships with key stakeholders and leveraging your sales expertise to expand IRB and IBC services in the life sciences ind...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $140K *

Lead the strategic direction for high-impact client accounts, bridging business goals and integrated marketing. Drive cohesive, full-funnel strategies and ensure accountability for account health, sat...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Media

$116K - $193K *

Unlock potential by leading cross-functional teams to shape data-driven products. This role drives insights to improve decision-making, delivering measurable outcomes while collaborating with stakehol...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$272K - $370K *

Lead the charge in enterprise sales, leveraging data management and AI platforms to drive strategic growth, foster client relationships, and create impactful solutions in a dynamic market with large e...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$141K - $235K *

Take ownership of strategic practice partnerships to enhance revenue cycle performance. Leverage expertise and data insights to optimize practice satisfaction and operational excellence, facilitating...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Healthcare

$410K - $450K *

Lead and scale a high-performing Enterprise Sales team, defining strategies to achieve revenue targets while nurturing first-line managers through coaching and development to enhance performance acros...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Join a dynamic team to manage complex automation projects, ensuring seamless execution, stakeholder alignment, and on-time delivery. Leverage your expertise to drive accountability and deliver value a...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$148K - $222K *

Empower a high-performing sales team to exceed targets across the Southeast district. Build strong customer relationships while ensuring compliance and driving strategic growth. Lead, coach, and inspi...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $130K *

Optimize compliance and support quality standards by managing CMO interactions, ensuring accurate submissions, and addressing license non-compliances effectively alongside cross-functional teams. Driv...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$250K - $300K *

Champion strategic growth by leading the charge to secure complex health system accounts. Drive transformative deals with hands-on coaching, leveraging deep relationships and expertise to elevate team...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$80K - $120K *

Engage in transformative sales strategies, build relationships, and drive growth through collaboration and strategic planning. You will play a key role in generating new business opportunities and del...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Business Services

$208K - $257K *

Transform patient access and reimbursement initiatives nationally by leading a dynamic team of Patient Access Liaisons. Drive collaboration across stakeholders to ensure timely therapy access and opti...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$117K - $232K *

Shape the future of B2B sales engagements by partnering with C-suite executives, leveraging strategic insights to drive transformational programs, quantify outcomes, and enhance commercial success in...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$180K - $220K *

Join our team to drive strategic growth and innovation in laboratory services. As a Subject Matter Expert, you'll shape the technical strategy, engage clients, and establish market leadership in scien...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$80K - $100K *

Reimagine sales strategies by driving commercial growth and clinical training initiatives for hearing solutions. Build relationships, influence market share, and exceed unit revenue targets across ass...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$108K - $180K *

Drive strategic sales initiatives to maximize revenue and strengthen client relationships in biotech, leveraging expertise in clinical development and key account management to achieve business growth...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $140K *

Transform the revenue cycle landscape by leading teams, driving operational excellence, and enhancing client satisfaction in healthcare environments, ensuring compliance and financial goals are met wh...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$83K - $133K *

Lead the charge in managing on-site activities for complex Data Center projects, ensuring timely execution, quality control, and compliance with safety standards throughout the start-up, construction...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Energy & Utilities

$76K - $128K *

Lead a high-performing team of support engineers in resolving complex escalated customer issues across diverse SaaS products. Drive operational excellence, enhance collaboration, and facilitate produc...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Technical Services

$104K - $163K *

Transform retirement planning by leading teams in creating innovative pension calculation tools. Collaborate across departments and drive modernization for a scalable participant experience while impa...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$92K - $129K *

Reimagine operational excellence by leading the General Liability program, ensuring alignment in client service, analytics, and strategic initiatives to drive high-quality claim outcomes and foster lo...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$83K - $95K *

Shape the future of supply chain management by driving analytics and execution strategies that optimize inventory performance and enhance customer partnerships through collaborative problem-solving an...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.