Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$150K - $180K *
Unlock potential by leading client teams to drive retention and growth. Collaborate cross-functionally to shape strategic market positioning and nurture executive relationships, all while cultivating...
Reposted yesterday
Director, Qualified Success Architecture
$171K - $273K *
Empower revenue teams by building and leading a world-class Success Architecture team. Drive implementation, adoption, and technical credibility while fostering strategic partnerships across Product...
2 weeks ago
Head of Sales, USAF & Commercial
$150K - $180K *
Lead the charge in driving growth across USAF and commercial markets, building relationships, capturing opportunities, and ensuring customer adoption of innovative maritime solutions while achieving s...
2 weeks ago
Director, Commercial CMC Programs
$150K - $180K *
Empower the execution of CMC strategies by collaborating across teams to enhance production, streamline operations, and drive commercial success for innovative therapeutics and diagnostics, ensuring a...
Reposted 1 week ago
Director, Commercial CMC Programs
$150K - $180K *
Lead the charge in developing and executing CMC strategies to optimize manufacturing processes and commercial operations, ensuring alignment with project goals through effective collaboration across t...
Reposted today
Senior Manager, Business Applications
$120K - $145K *
Elevate your career by leading the strategy and delivery of a robust Salesforce ecosystem, driving business impact through innovative solutions and team development in a dynamic, global environment...
1 month ago
Director/Senior Director Commercial Business Development
$175K - $210K *
Unlock potential by leading strategic business development initiatives that connect biopharmaceutical executives with tailored commercial solutions. Drive growth through relationship-building and inno...
1 week ago
$180K - $210K *
Elevate creative excellence by leading a multidisciplinary team, setting vision and quality standards, and driving impactful brand strategies across diverse channels in a dynamic healthcare environmen...
3 weeks ago
$128K - $178K *
Lead the charge in shaping the future of destination marketing through data-driven insights and innovative product strategies. Collaborate with cross-functional teams to enhance customer experiences a...
3 weeks ago
VP, Account Management - Carolinas (NC/SC)
$164K - $305K *
Join a team that's redefining account management by driving growth and retention for complex health systems. Build strategic relationships with C-suite executives and lead cross-functional teams to de...
1 week ago
Senior Program Manager, Manufacturing Network Expansion & Capital Projects
$124K - $161K *
Join a team that's driving complex program initiatives across cross-functional operations. Lead strategic projects, ensuring timely delivery and quality outcomes while managing risks and stakeholder e...
3 weeks ago
Senior Product Manager, Quantum
$138K - $165K *
Champion the future of quantum computing by defining product vision and driving development for innovative solutions. Collaborate with cross-functional teams to integrate quantum capabilities into SAS...
3 days ago
Account Director, Business Development (Central Labs) US - Boston
$95K - $158K *
Join a team that's dedicated to driving client acquisition and retention in the small and mid-sized pharmaceutical market. Manage relationships, develop strategies, and achieve sales targets while col...
2 weeks ago
Director, Pricing & Business Analysis
$120K - $145K *
Join a team that's redefining pricing strategies and business analysis. As a key member, you'll develop competitive pricing models, analyze risks, and collaborate with finance and business development...
3 weeks ago
Customer Account Manager (New England)
$90K - $110K *
Engage with customers as a trusted advisor, driving value and growth through strategic account management. Proactively identify needs, enhance product adoption, and ensure exceptional support to maxim...
3 weeks ago
Account Executive, Commercial ( West)
$106K - $151K *
Accelerate your career by driving IoT solutions for small to medium businesses. Engage with diverse industries, manage complex sales processes, and build lasting relationships while contributing to im...
2 days ago
Senior Director, Client Growth & Strategy, HHS
$200K - $250K *
Champion growth strategies across HHS, leveraging deep market knowledge and relationships to drive business development, capture, and delivery in a dynamic federal health environment...
Reposted 3 days ago
Director, Commercial Analytics and Sales Compensation
$125K - $150K *
Shape the future of commercial analytics by leading sales compensation strategies, forecasting, and performance insights. Drive team development and cross-functional collaboration to enhance revenue g...
4 weeks ago
$80K - $95K *
Shape the future of our Sales Cluster by driving financial performance and operational excellence. Collaborate with teams to analyze data, support decision-making, and enhance business strategies for...
Today
Associate Director, Strategy & Operations
$179K - $248K *
Lead the charge in operationalizing strategy and driving cross-division initiatives. Collaborate with senior stakeholders to enhance efficiency and client satisfaction in a fast-paced corporate travel...
3 weeks ago
Regional Director Data Centers - Power Stability & Electrical Systems
$151K - $252K *
Pioneer innovative sales strategies for stability solutions in data centers. Drive growth by managing key customer relationships and executing commercial objectives across North America, ensuring high...
Reposted yesterday
$135K - $227K *
Lead the strategy and execution of workforce management for customer operations, optimizing staffing and performance through data-driven insights. Collaborate with senior leaders to enhance service le...
2 weeks ago
Senior Director of Sales, National Accounts
$120K - $150K *
Champion strategic national accounts by leveraging multifamily expertise to drive revenue growth. Build relationships with C-suite leaders and institutional owners, developing tailored solutions that...
2 weeks ago
Key Account Director, Mid City (West)
$144K - $200K *
Lead the charge in developing a high-performing sales team focused on mid-sized public safety agencies. Drive recruitment, coaching, and team success while leveraging AI tools to enhance sales strateg...
1 week ago
$91K - $121K *
Elevate the commercialization process across the product portfolio, enhancing efficiency and data integrity. Lead cross-functional collaboration, implement automation innovations, and drive strategic...
Reposted today
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.