Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$150K - $180K *

Lead the charge in driving growth across USAF and commercial markets, building relationships, capturing opportunities, and ensuring customer adoption of innovative maritime solutions while achieving s...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$150K - $180K *

Empower the execution of CMC strategies by collaborating across teams to enhance production, streamline operations, and drive commercial success for innovative therapeutics and diagnostics, ensuring a...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead the charge in developing and executing CMC strategies to optimize manufacturing processes and commercial operations, ensuring alignment with project goals through effective collaboration across t...

CanadaRemote

Reposted today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Elevate your career by leading the strategy and delivery of a robust Salesforce ecosystem, driving business impact through innovative solutions and team development in a dynamic, global environment...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $210K *

Unlock potential by leading strategic business development initiatives that connect biopharmaceutical executives with tailored commercial solutions. Drive growth through relationship-building and inno...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$180K - $210K *

Elevate creative excellence by leading a multidisciplinary team, setting vision and quality standards, and driving impactful brand strategies across diverse channels in a dynamic healthcare environmen...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$128K - $178K *

Lead the charge in shaping the future of destination marketing through data-driven insights and innovative product strategies. Collaborate with cross-functional teams to enhance customer experiences a...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$164K - $305K *

Join a team that's redefining account management by driving growth and retention for complex health systems. Build strategic relationships with C-suite executives and lead cross-functional teams to de...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$124K - $161K *

Join a team that's driving complex program initiatives across cross-functional operations. Lead strategic projects, ensuring timely delivery and quality outcomes while managing risks and stakeholder e...

Mentor, OHRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$138K - $165K *

Champion the future of quantum computing by defining product vision and driving development for innovative solutions. Collaborate with cross-functional teams to integrate quantum capabilities into SAS...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $158K *

Join a team that's dedicated to driving client acquisition and retention in the small and mid-sized pharmaceutical market. Manage relationships, develop strategies, and achieve sales targets while col...

Massachusetts, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Join a team that's redefining pricing strategies and business analysis. As a key member, you'll develop competitive pricing models, analyze risks, and collaborate with finance and business development...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$90K - $110K *

Engage with customers as a trusted advisor, driving value and growth through strategic account management. Proactively identify needs, enhance product adoption, and ensure exceptional support to maxim...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$106K - $151K *

Accelerate your career by driving IoT solutions for small to medium businesses. Engage with diverse industries, manage complex sales processes, and build lasting relationships while contributing to im...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $250K *

Champion growth strategies across HHS, leveraging deep market knowledge and relationships to drive business development, capture, and delivery in a dynamic federal health environment...

Washington, DCRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Shape the future of commercial analytics by leading sales compensation strategies, forecasting, and performance insights. Drive team development and cross-functional collaboration to enhance revenue g...

Canal Winchester, OHRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Shape the future of our Sales Cluster by driving financial performance and operational excellence. Collaborate with teams to analyze data, support decision-making, and enhance business strategies for...

Mebane, NCRemote

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$179K - $248K *

Lead the charge in operationalizing strategy and driving cross-division initiatives. Collaborate with senior stakeholders to enhance efficiency and client satisfaction in a fast-paced corporate travel...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$151K - $252K *

Pioneer innovative sales strategies for stability solutions in data centers. Drive growth by managing key customer relationships and executing commercial objectives across North America, ensuring high...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$135K - $227K *

Lead the strategy and execution of workforce management for customer operations, optimizing staffing and performance through data-driven insights. Collaborate with senior leaders to enhance service le...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $150K *

Champion strategic national accounts by leveraging multifamily expertise to drive revenue growth. Build relationships with C-suite leaders and institutional owners, developing tailored solutions that...

Tampa, FLRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$144K - $200K *

Lead the charge in developing a high-performing sales team focused on mid-sized public safety agencies. Drive recruitment, coaching, and team success while leveraging AI tools to enhance sales strateg...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Shape the future of healthcare revenue integrity by ensuring compliance and optimizing revenue capture through strategic oversight and collaboration across departments, fostering a culture of accounta...

Los Angeles, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Unlock potential by leading strategic partnerships and driving growth initiatives. Collaborate cross-functionally to enhance business opportunities and ensure partner success through data-driven insig...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Lead the charge in managing IT infrastructure and systems while mentoring a dedicated team. Drive cybersecurity initiatives, oversee technology planning, and ensure seamless end-user support to enhanc...

Ohio, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.