Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$125K - $150K *

Lead the charge in transforming client delivery with innovative project execution across multiple financial technology products, ensuring high-quality outcomes and exceptional client relationships whi...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Lead the charge in forming strategic partnerships within healthcare, enhancing client success through data-driven insights and operational excellence. Drive retention and growth while ensuring unparal...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Lead and innovate strategic enterprise relationships to drive revenue growth and customer success. Utilize cloud networking and secure connectivity solutions to exceed customer expectations and ensure...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Drive total rewards strategies across North America, balancing fiscal goals with competitive benefits to empower a diverse workforce while ensuring compliance and optimizing vendor partnerships for op...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$185K - $344K *

Lead strategic data partnerships to enhance collaboration and decision-making across commercial teams. Drive governance, compliance, and innovative data integration with a focus on maximizing value fr...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$130K - $160K *

Empower teams by leading delivery operations across key regions, driving performance, strategy execution, and customer satisfaction while fostering growth and service excellence in a dynamic environme...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion customer success by leading a dynamic team of managers to drive performance, develop talent, and ensure exceptional client experiences through proactive risk management and consistent operati...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$170K - $210K *

Join us to lead strategic partnerships, enhance customer relationships, and drive profitable growth across Revlon's brands. This senior role demands exceptional commercial acumen and collaborative lea...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$160K - $200K *

Elevate your career by leading underwriting performance strategies for a top Fortune 20 company. Drive insights and optimization while fostering relationships ensure competitive claims experience and...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Build and manage partnerships with Financial Institutions by driving sales initiatives, generating leads, negotiating agreements, and delivering exceptional customer service in the dynamic Merchant Se...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$138K - $160K *

Bring your expertise to lead and inspire a dynamic team while overseeing complex creative project delivery. You will enhance client relationships and drive strategic solutions across multiple initiati...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Technical Services

$186K - $255K *

Join a team that's shaping the future of automation by managing large-scale projects and a talented team. Drive results with strategic leadership and ensure exceptional delivery across diverse custome...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$160K - $255K *

Take ownership of strategic initiatives to drive growth within key partnerships. Lead and develop a team of Senior Managers, aligning goals across functions while engaging directly with top clients to...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Drive the strategic vision for Technical Support, enhancing service delivery and operational efficiency while championing AI transformation and innovation to elevate customer experience and achieve bu...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$110K - $130K *

Pioneer exceptional client experiences by managing strategic accounts. Collaborate with executives, assess needs, and drive solutions that enhance operational performance and build lasting partnership...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Business Services

$100K - $157K *

Lead the charge in enhancing digital presence and customer engagement. Drive technical delivery for software upgrades while managing project teams, resolving issues, and ensuring cross-functional coor...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Unlock operational potential by leading cross-functional initiatives, optimizing performance and enhancing efficiencies across multiple teams, contributing to strategic business goals through collabor...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Business Services

$125K - $175K *

Drive workforce management strategy, optimizing operations across multiple sites. Collaborate with leadership to enhance performance, provide strategic insights, and ensure effective staffing solution...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $155K *

Drive performance excellence by leading a diverse team across multiple districts. Focus on sales growth, customer satisfaction, and compliance to ensure a premier service experience while developing a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$160K - $200K *

Advance your career by building a global partner strategy to enhance partnerships across diverse business units. Drive new partner acquisition and improve existing relationships to achieve significant...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$87K - $126K *

Grow your career with a role that enhances dealer operations through consulting, training, and strategic marketing to improve customer satisfaction and boost profitability in automotive service and pa...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$123K - $220K *

Lead the charge in transforming multi-store operations across a broad region, ensuring profitability, high customer satisfaction, and operational excellence while collaborating with managers to achiev...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$190K *

Lead our product marketing efforts to drive strategy, market growth, and segmentation for innovative public safety software. Collaborate with teams to translate product features into compelling messag...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the execution of complex, high-value projects, ensuring alignment between customer expectations and operational delivery while managing multi-site teams and enhancing stakeholder relationships. D...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$125K - $140K *

Join a team that's redefining product testing through innovative research solutions. Help deepen client relationships while ensuring exceptional customer experiences and driving growth, all within a f...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.