Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$85K *

Reimagine your career by driving sales and fostering relationships in the industrial sector. Leverage your technical expertise to deliver innovative solutions and enhance customer satisfaction while a...

Houston, TXRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform complex cybersecurity narratives into engaging content that captivates audiences across various formats. Collaborate with cross-functional teams to enhance brand storytelling and drive conve...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $95K *

Shape the future of clinical research data integrity by leading a dedicated team. Drive operational excellence, ensure compliance, and foster cross-functional partnerships to enhance data quality and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$113K - $135K *

Innovate sourcing strategies and manage vendor relationships to optimize talent procurement services across various categories, ensuring alignment with business needs while enhancing cost efficiency a...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Media

$147K - $265K *

Elevate member advocacy by leading a team to enhance complaint management, ensuring compliance and operational excellence while driving strategic objectives and member satisfaction in a dynamic financ...

San Antonio, TXRemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$270K - $280K *

Join a team that's driving clinical excellence by overseeing trial execution, managing timelines, budgets, and CROs. Collaborate with stakeholders to ensure compliance and quality while mentoring team...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$130K - $260K *

Engage with us to lead membership strategy, driving growth and retention while enhancing member experiences. Collaborate across teams to deliver measurable outcomes and develop future leaders in a dyn...

Bentonville, ARRemote

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$141K - $204K *

Drive strategic growth for DSD by leveraging data, analytics, and tools to enhance operational performance and achieve expansion goals. Collaborate with leadership to support initiatives that elevate...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$131K - $209K *

Elevate your career as a senior director of implementation, driving complex projects and enhancing customer experiences. Collaborate across teams to optimize service delivery and influence strategic i...

Portland, ORRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Accelerate your career by leading innovative marketing strategies that drive lead generation and revenue growth. Collaborate with cross-functional teams to enhance brand visibility and cultivate a cul...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$195K - $230K *

Drive growth by leading go-to-market strategies for TMC partnerships, building and executing plans from the ground up. Collaborate cross-functionally to influence product development and represent the...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Transform media operations by planning and coordinating across various areas, ensuring efficiency and adherence to best practices while driving productivity and cost savings in a dynamic environment...

New York, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$143K - $243K *

Champion innovative clinical strategies in specialty pharmacy, overseeing services and solutions to enhance client value and outcomes. Collaborate with cross-functional teams to drive program performa...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Unlock potential by leading strategic communications and stakeholder engagement, enhancing brand reputation, and driving impactful narratives that connect with dairy farmers and industry partners, whi...

Dallas, TXRemote

3 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

$67K - $101K *

Transform your career by driving revenue growth and managing sales cycles in a dynamic inside sales role. Collaborate with teams to build relationships, close deals, and expand customer accounts while...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $154K *

Lead the charge in strategic sales development and field leadership, driving growth in the Residential and Dealer Segment. Collaborate with teams to execute territory plans, mentor sales staff, and bu...

Atlanta, GARemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$151K - $215K *

Innovate global technology procurement strategies, optimizing spend and supplier relationships. Collaborate with cross-functional teams to enhance value creation and drive efficiency across technology...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Accelerate sales performance by owning the technical sales roadmap, aligning technology solutions with business needs, and collaborating across teams to enhance customer engagement and drive innovatio...

Georgia, USRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $500K *

Take ownership of developing and maintaining broker relationships to drive wholesale and correspondent mortgage loan sales. Collaborate with brokers to ensure smooth loan processes and compliance, whi...

Orange, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$127K - $150K *

Lead the charge in managing complex projects, ensuring client satisfaction through effective coordination, budget management, and team supervision while driving project success across all phases...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$284K - $390K *

Innovate global market strategy for a multi-billion-dollar networking portfolio. Lead product marketing initiatives, align with cross-functional teams, and shape messaging to enhance customer engageme...

San Jose, CARemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$70K - $150K *

Optimize logistics operations by managing assigned areas, enhancing service, and reducing costs. Lead strategic planning, resource allocation, and staff development while navigating complex challenges...

Georgia, USRemote

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$160K - $225K *

Deliver strategic leadership in enterprise-scale Oracle Financial implementations, guiding design sessions and managing diverse teams to ensure successful project execution and client satisfaction acr...

Chicago, ILRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$111K - $201K *

Empower your career by driving innovative digital marketing strategies that enhance customer engagement and retention. Manage cross-functional initiatives and leverage analytics to optimize campaigns...

RemoteRemote

Reposted today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Empower client success by managing the EA lifecycle, ensuring seamless onboarding, adoption, and renewals. Collaborate cross-functionally to deliver actionable insights and enhance operational efficie...

North Carolina, USRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.