Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$85K *
Reimagine your career by driving sales and fostering relationships in the industrial sector. Leverage your technical expertise to deliver innovative solutions and enhance customer satisfaction while a...
4 days ago
$80K - $95K *
Transform complex cybersecurity narratives into engaging content that captivates audiences across various formats. Collaborate with cross-functional teams to enhance brand storytelling and drive conve...
3 weeks ago
$75K - $95K *
Shape the future of clinical research data integrity by leading a dedicated team. Drive operational excellence, ensure compliance, and foster cross-functional partnerships to enhance data quality and...
1 week ago
Category Manager - Professional Services
$113K - $135K *
Innovate sourcing strategies and manage vendor relationships to optimize talent procurement services across various categories, ensuring alignment with business needs while enhancing cost efficiency a...
Reposted 3 weeks ago
Executive Director, CEO Member Relations
$147K - $265K *
Elevate member advocacy by leading a team to enhance complaint management, ensuring compliance and operational excellence while driving strategic objectives and member satisfaction in a dynamic financ...
3 days ago
Senior Director, Clinical Operations
$270K - $280K *
Join a team that's driving clinical excellence by overseeing trial execution, managing timelines, budgets, and CROs. Collaborate with stakeholders to ensure compliance and quality while mentoring team...
2 weeks ago
(USA) Senior Director, Business Strategy- Membership Experience
$130K - $260K *
Engage with us to lead membership strategy, driving growth and retention while enhancing member experiences. Collaborate across teams to deliver measurable outcomes and develop future leaders in a dyn...
3 days ago
Director, Strategy and Special Projects
$141K - $204K *
Drive strategic growth for DSD by leveraging data, analytics, and tools to enhance operational performance and achieve expansion goals. Collaborate with leadership to support initiatives that elevate...
1 week ago
Senior Director of Implementation
$131K - $209K *
Elevate your career as a senior director of implementation, driving complex projects and enhancing customer experiences. Collaborate across teams to optimize service delivery and influence strategic i...
2 days ago
$125K - $150K *
Accelerate your career by leading innovative marketing strategies that drive lead generation and revenue growth. Collaborate with cross-functional teams to enhance brand visibility and cultivate a cul...
Yesterday
$195K - $230K *
Drive growth by leading go-to-market strategies for TMC partnerships, building and executing plans from the ground up. Collaborate cross-functionally to influence product development and represent the...
2 weeks ago
$90K - $120K *
Transform media operations by planning and coordinating across various areas, ensuring efficiency and adherence to best practices while driving productivity and cost savings in a dynamic environment...
1 week ago
Director, Specialty Clinical Solutions- REMOTE
$143K - $243K *
Champion innovative clinical strategies in specialty pharmacy, overseeing services and solutions to enhance client value and outcomes. Collaborate with cross-functional teams to drive program performa...
3 weeks ago
Vice President - Communications & Stakeholder Engagement
$150K - $180K *
Unlock potential by leading strategic communications and stakeholder engagement, enhancing brand reputation, and driving impactful narratives that connect with dairy farmers and industry partners, whi...
3 weeks ago
Account Manager II - (Remote US)
$67K - $101K *
Transform your career by driving revenue growth and managing sales cycles in a dynamic inside sales role. Collaborate with teams to build relationships, close deals, and expand customer accounts while...
3 weeks ago
Director, Dealers and Design - South
$110K - $154K *
Lead the charge in strategic sales development and field leadership, driving growth in the Residential and Dealer Segment. Collaborate with teams to execute territory plans, mentor sales staff, and bu...
1 week ago
Senior Director, IT/Tech Procurement
$151K - $215K *
Innovate global technology procurement strategies, optimizing spend and supplier relationships. Collaborate with cross-functional teams to enhance value creation and drive efficiency across technology...
1 week ago
Senior Manager, Sales Technology
$110K - $130K *
Accelerate sales performance by owning the technical sales roadmap, aligning technology solutions with business needs, and collaborating across teams to enhance customer engagement and drive innovatio...
2 days ago
$120K - $500K *
Take ownership of developing and maintaining broker relationships to drive wholesale and correspondent mortgage loan sales. Collaborate with brokers to ensure smooth loan processes and compliance, whi...
2 weeks ago
Senior Project Manager - PMO Lead
$127K - $150K *
Lead the charge in managing complex projects, ensuring client satisfaction through effective coordination, budget management, and team supervision while driving project success across all phases...
2 weeks ago
Sr Director, Product Marketing
$284K - $390K *
Innovate global market strategy for a multi-billion-dollar networking portfolio. Lead product marketing initiatives, align with cross-functional teams, and shape messaging to enhance customer engageme...
2 days ago
Sr. Logistics Manager, Technical Program
$70K - $150K *
Optimize logistics operations by managing assigned areas, enhancing service, and reducing costs. Lead strategic planning, resource allocation, and staff development while navigating complex challenges...
2 days ago
Digital Consulting Director, Oracle Cloud Financials
$160K - $225K *
Deliver strategic leadership in enterprise-scale Oracle Financial implementations, guiding design sessions and managing diverse teams to ensure successful project execution and client satisfaction acr...
3 weeks ago
Lead Product Marketing Manager, Digital Marketing
$111K - $201K *
Empower your career by driving innovative digital marketing strategies that enhance customer engagement and retention. Manage cross-functional initiatives and leverage analytics to optimize campaigns...
Reposted today
Sr Lifecycle Services Operations Manager
$110K - $130K *
Empower client success by managing the EA lifecycle, ensuring seamless onboarding, adoption, and renewals. Collaborate cross-functionally to deliver actionable insights and enhance operational efficie...
Reposted today
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.