Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$150K - $180K *

Lead the charge in building an in-house legal function that drives revenue and supports growth in a privacy-centric tech environment. Collaborate with executives on commercial, compliance, and privacy...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$182K - $216K *

Champion operational excellence by leading membership status determinations, ensuring accuracy and compliance while driving improvements and utilizing AI tools to optimize workflows in a fast-paced, i...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$91K - $126K *

Champion a competitive benefits strategy that drives employee engagement and aligns with organizational goals while ensuring compliance and cost-effectiveness in health, welfare, and retirement progra...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Lead the charge in driving enterprise-wide IBS program performance and governance. Collaborate across teams to innovate standardized execution, enhance customer satisfaction, and ensure profitability...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$180K - $210K *

Take ownership of integrated marketing strategy across multiple channels, focusing on campaign execution and alignment with product and sales teams to drive engagement and growth within enterprise IT...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Unlock potential by leading complex claims management for Management Liability. Ensure effective strategy execution and maintain customer satisfaction through expert analysis, negotiation, and complia...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$205K - $292K *

Join a team that's enhancing patient care by connecting with healthcare leaders, driving insights, and shaping marketing strategies in hematology. This pivotal role requires field engagement and colla...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$113K - $143K *

Manage and oversee large-scale power generation projects, ensuring timely delivery, adherence to budget, and client satisfaction while collaborating with cross-functional teams and maintaining safety...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Energy & Utilities

$203K - $339K *

Drive financial strategy and operations for international health benefits, ensuring growth and compliance while leading a global finance team to optimize performance and create long-term value in a co...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$180K - $220K *

Empower growth in pharmacy solutions by leading strategy and execution, driving innovation and market expansion while enhancing financial performance and building effective partnerships to meet organi...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Accelerate progress at a dynamic organization by leading Salesforce architecture, guiding a dedicated team, and ensuring that system integration and functionality align with business growth and strate...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$89K - $116K *

Lead the charge in driving cross-functional project initiatives, ensuring successful delivery from inception to completion while managing timelines, budgets, and stakeholder communications across mult...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $100K *

Shape the future of last mile operations by driving efficient delivery solutions, managing staff, and enhancing customer satisfaction while overseeing multi-regional operations and compliance with con...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$190K *

Unlock potential by leveraging your automotive digital marketing experience. In this high-impact role, you'll partner with dealerships to craft strategic, data-driven marketing solutions that drive re...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$130K - $185K *

Pioneer operational excellence as a visionary leader, driving growth and strategic initiatives across multiple Skilled Nursing Facilities while ensuring high-quality patient care and financial account...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$180K - $225K *

Shape the future of cybersecurity by developing strategies, leading a team, and ensuring compliance to protect vital infrastructure and client data across a SaaS platform...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$118K - $136K *

Support a critical incident response function, leading cross-departmental efforts to manage security incidents, drive compliance with regulations, and implement process improvements through measurable...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Shape organizational excellence by leading Practical Process Improvement (PPI) initiatives across a diverse portfolio. Drive strategic alignment, build capabilities, and ensure measurable impact throu...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$203K - $305K *

Analyze marketing data to drive decisions and measure impact. Lead a high-performing team in marketing analytics, shaping strategies for insights, performance, and channel ROI across the business...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Elevate your career by overseeing IS operations, optimizing procurement and contract functions while leading staff and driving standard practices for critical decision-making and financial performance...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$90K - $100K *

Join a team that's focused on enhancing customer experiences through effective lead management and support. You'll collaborate with field sales and utilize CRM systems to drive strategic decisions whi...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$123K - $164K *

Lead end-to-end design for major data center projects, overseeing multidisciplinary teams and ensuring alignment with operational, safety, and sustainability objectives...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $90K *

Manage dealer relationships by empowering automotive partners with innovative solutions. Drive strategic growth and success through expert support and insightful metrics analysis in a dynamic, fast-pa...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$98K - $155K *

Unlock potential by leading strategic business development initiatives to enhance hospital partnerships. Leverage cross-functional collaboration to foster growth and establish innovative relationships...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$100K - $120K *

Support seamless execution of broadcast and streaming productions, managing logistics, engineering, and vendor relationships to ensure high-quality delivery of live matches and original content for a...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.