Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Sr. Manager of Support Operations, Inspection
$116K - $162K *
Champion the future of support operations by leading a dynamic, remote team. Drive performance metrics, modernize tools, and shape AI integration to redefine customer experience across multiple brands...
3 weeks ago
Channel Marketing Manager, Commercial
$95K - $115K *
Transform channel marketing strategies by building innovative programs that drive growth in industrial and automotive sectors. Collaborate with sales leadership to navigate ambiguity and create impact...
2 weeks ago
Senior Manager, Customer Operations
$125K - $150K *
Drive operational excellence by leading multi-team managers in executing compliant money movement flows. Collaborate cross-functionally to enhance customer experiences while ensuring risk mitigation a...
2 weeks ago
Customer Success Manager, Enterprise
$92K - $139K *
Drive exceptional customer success by managing a complex portfolio of Enterprise accounts, enhancing software value through strategic relationships and problem-solving. Influence industry revenue and...
Reposted yesterday
Customer Success Manager, Enterprise
$92K - $139K *
Drive customer success by managing a portfolio of enterprise accounts, ensuring optimal software utilization, and fostering strong relationships to enhance client satisfaction and revenue growth...
2 days ago
Director, Enterprise Operations, FP&A
$120K - $150K *
Transform supply chain financial management by leading cost analysis, budgeting, and strategic initiatives. Empower a cross-functional team to drive operational excellence and continuous improvement a...
1 week ago
Senior Advisor, Regulatory Starting Material
$153K - $268K *
Join a team that's advancing regulatory strategies for drug substance manufacturing. Lead the charge in selecting and justifying Regulatory Starting Materials, ensuring compliance with global guidelin...
Reposted 1 week ago
Business Development Manager/Director
$120K - $150K *
Transform business growth by generating leads and fostering client relationships across Chemicals, O&G, Power, Metals, and Advanced Facilities sectors, driving profitability and strategic sales initia...
1 week ago
Associate Director, Principal Partnerships
$110K - $170K *
Lead the charge in managing strategic partnerships, leveraging data insights to drive growth and retention. Collaborate cross-functionally to enhance partner performance and operational excellence whi...
3 weeks ago
Director - Performance Transformation
$206K - $343K *
Lead the charge in transforming healthcare operations by delivering innovative performance solutions. Drive profitable growth through strategic program management and client engagement, ensuring measu...
3 days ago
Regional Quality Manager - W&L | 3PL
$120K - $160K *
Champion quality excellence by leading and standardizing assurance systems across regional logistics operations, driving continuous improvement and client partnerships while supporting new business la...
1 week ago
$250K - $325K *
Accelerate your career by leading strategic communications and public policy initiatives that shape the future of AI identity and accountability. Drive visibility, influence industry narratives, and b...
2 days ago
Director, Value Consulting & Digital Transformation
$113K - $160K *
Champion the quantification of business impact from technology and transformation investments. Lead financial modeling and value realization efforts, translating insights into actionable recommendatio...
4 days ago
Associate Director, Vendor Management - Remote
$90K - $166K *
Partner with us to lead strategic procurement and vendor management initiatives for enterprise clients, optimizing hardware lifecycle activities while ensuring efficiency, compliance, and cost-effecti...
Reposted 4 days ago
$153K - $290K *
Transform drug discovery by leading a dynamic team in medicinal chemistry, driving innovative small-molecule candidates from concept to IND-ready status while fostering collaboration across a global n...
4 days ago
$113K - $158K *
Explore your potential as a Technology Strategy Director, collaborating with senior leaders to enhance marketing technology strategies. Drive impactful consulting engagements and foster client relatio...
2 days ago
$106K - $177K *
Unlock potential by leading cross-functional teams to shape product strategy, drive growth, and enhance customer value through data-driven insights and innovative solutions across the full product lif...
2 weeks ago
Account Executive, Maestro PMS
$120K - $182K *
Accelerate growth by driving new software sales, building client relationships, and tailoring solutions to meet unique business needs. Collaborate with cross-functional teams to ensure a seamless cust...
5 days ago
$80K - $95K *
Lead daily service desk operations, ensuring efficient ticket management, staffing, and quality support. Collaborate with teams to enhance service delivery and customer experience while overseeing inc...
5 days ago
$95K - $110K *
Lead the charge in delivering exceptional field service support for imaging equipment. This role involves extensive travel, advanced troubleshooting, and mentoring junior engineers to ensure top-tier...
4 weeks ago
Sr. Director, Business Development
$150K - $180K *
Transform client engagement by driving growth in untapped markets, shaping impactful solutions, and delivering measurable results. Collaborate with diverse teams to connect client needs with innovativ...
Yesterday
$141K - $177K *
Drive strategic initiatives and operational excellence by leading technology solutions, collaborating with stakeholders, and ensuring project success through effective management and innovative proble...
1 week ago
Director, Clinical Programs (IKC)
$115K - $183K *
Shape transformative clinical programs and patient engagement strategies, ensuring sustainable outcomes across care settings. Lead a dynamic team while partnering with executives to enhance patient ex...
Reposted 6 days ago
Sr. Director, Human Resources, Corporate
$175K - $225K *
Join a team that's driving strategic HR initiatives to enhance talent, culture, and performance across a global organization. Collaborate with leadership to align people strategies with business goals...
2 weeks ago
Sr. Category Manager (Remote US)
$87K - $136K *
Elevate our Sales and Operations Planning by leading demand and supply strategies, ensuring product availability while managing inventory and cash flow. Collaborate with cross-functional teams to driv...
3 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.