Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$80K - $95K *

Shape the future of our marketing strategy by developing high-impact campaigns and managing agencies. Collaborate closely with leadership and sales teams to boost growth and enhance brand visibility i...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $185K *

Drive financial excellence by leading corporate accounting practices, managing a team of 4-5, and ensuring compliance with US GAAP for accurate financial reporting and tax adherence...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$200K - $250K *

Champion customer retention by owning the lifecycle strategy for a DTC subscription business. Drive growth through data analysis and lifecycle marketing while leading a high-performing team and collab...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$80K - $95K *

Transform the admissions experience by leading a remote team, ensuring compliance and excellence in customer service, while developing strategic initiatives for growth and team performance...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$140K - $210K *

Unlock potential by driving innovative pricing and packaging strategies that enhance monetization across product lines. Collaborate with cross-functional teams and executives to implement impactful pr...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$91K - $121K *

Elevate the commercialization process across the product portfolio, enhancing efficiency and data integrity. Lead cross-functional collaboration, implement automation innovations, and drive strategic...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$250K - $400K *

Elevate sales performance by developing strategic plans, leading teams, and driving revenue growth through new business opportunities, client relations, and innovative sales processes within a regiona...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Accelerate progress at the forefront of crop insurance by leading, training, and supporting a remote team of adjusters across Ohio, ensuring compliance and excellence in claims handling while addressi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$132K - $193K *

Shape the future of impactful product communications by leading regulatory strategies, enabling compliant tactics, and influencing partnerships within dynamic brand teams to ensure effective, substant...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$130K - $165K *

Shape the future of customer delivery by leading strategic programs for onboarding PayTV clients. You'll collaborate cross-functionally, drive execution excellence, and champion process improvements t...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Drive transformation by modernizing Sales Support through AI-enabled workflows and clear operating models. Lead strategic initiatives that enhance commercial acceleration, creating efficiencies and me...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$80K - $90K *

Elevate customer satisfaction by managing service products and contracts, ensuring exceptional delivery for Enterprise clients while developing strong business relationships across the U.S. and Canada...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $130K *

Partner with us to drive HR initiatives for our Field Services team, supporting technical professionals in achieving impactful project results. Collaborate on employee relations, retention strategies...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$115K - $130K *

Elevate organizational change initiatives by leading and supporting teams. Provide strategic direction and oversight for change management programs while fostering collaboration across departments to...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Grow your career with an innovative role leading retention marketing strategies that enhance customer journeys. Drive high-touch engagement for key accounts while developing automated solutions for br...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Unlock potential by leading transformational sales readiness programs that enhance onboarding, coach manager effectiveness, and drive enablement strategies aligned with sales excellence priorities. Me...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$98K - $155K *

Shape strategic partnerships to enhance dialysis services in skilled nursing facilities. Drive acquisition efforts and collaborate with leadership to develop market strategies that propel growth and i...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$96K - $192K *

Engage with enterprise customers to enhance success and satisfaction through AI and IoT solutions. Lead project execution, drive digital adoption, and manage relationships to deliver outcome-based ser...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$124K - $133K *

Join us to drive enterprise success by managing vital customer relationships, optimizing contract renewals, and collaborating with diverse teams to enhance platform adoption and revenue growth for key...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$185K - $225K *

Lead the financial reporting process and oversee payroll operations, ensuring compliance and efficiency across technical accounting, audits, and tax compliance. Collaborate with teams to enhance proce...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$125K - $150K *

Unlock potential by providing technical leadership and mentoring in building structural engineering projects, enhancing team expertise, ensuring quality standards, and driving innovative solutions for...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$110K - $130K *

Elevate your impact by leading strategic sourcing and category management for critical direct materials, optimizing cost, quality, and sustainability through data-driven decisions and supplier relatio...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Champion the strategic direction for real estate and facilities services, overseeing vendor management and ensuring optimal service quality, cost efficiency, and project success across diverse operati...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $180K *

Unlock new business potential by driving revenue growth in Life and InsurTech markets through strategic sales efforts. Engage with C-level executives to foster relationships, identify opportunities, a...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in building an in-house legal function that drives revenue and supports growth in a privacy-centric tech environment. Collaborate with executives on commercial, compliance, and privacy...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.