Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$133K - $177K *

Lead the evolution of practice management strategies, enhancing client experiences for financial planners. Collaborate across teams to improve workflows and drive transformational leadership within fi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$165K - $199K *

Innovate the support operating model by leveraging automation and agentic AI to transform customer issue resolution, enhancing efficiency and scalability without proportional headcount growth...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Accelerate progress at defining and executing market strategies, enhancing product positioning, and driving growth by collaborating with stakeholders to elevate business impact and market presence in...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $180K *

Join a team that drives innovation in pain management medical affairs. You will lead strategy and communications, ensure effective product use, and collaborate with medical professionals to meet unmet...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $200K *

Drive transformative enterprise sales by leading account strategies, managing complex portfolios, enhancing customer relationships, and fostering team performance for sustained growth and profitabilit...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$190K *

Pioneer innovative commercial learning strategies globally to enhance talent development and customer engagement. Lead high-impact initiatives, bridging strategy and execution, while mentoring teams t...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Business Services

$168K - $210K *

Lead the charge in strategic market initiatives to elevate a diverse spirits portfolio. Shape key financial outcomes, foster distributor relationships, and drive category leadership while enhancing ov...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$136K - $219K *

Drive innovative strategies as you lead regional sales efforts, cultivating key relationships and achieving growth through collaboration and market insights. Elevate our performance by mentoring teams...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$232K - $293K *

Lead a high-performing team focused on strategic technical engagement with partners. Drive co-innovation and ensure successful integrations while collaborating across functions to achieve technical ex...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $260K *

Join a team that's redefining customer engagement by leading the vision and roadmap for a new business venture. Drive product strategy and execution with a focus on innovation and operational excellen...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $180K *

Unlock strategic growth by driving new business relationships within the Healthcare sector. As a thought leader, engage C-suite decision-makers and leverage deep domain expertise to develop impactful...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$170K - $260K *

Drive the strategic evolution of our Workday HCM platform while leading a dedicated team to enhance functionality, integrations, and support. Your leadership will ensure alignment with business needs...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Drive global licensing strategies to expand the portfolio of scientific assets. Collaborate with cross-functional teams to negotiate deals, ensuring compliance and enhancing revenue from international...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$251K - $340K *

Drive sales-assisted growth by leading innovative models and strategies. Build segmentation, optimize customer journeys, and collaborate cross-functionally to enhance conversion and efficiency through...

US-AnywhereRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$120K - $160K *

Engage strategic Financial Services accounts as a trusted advisor. Drive growth through proactive sales, expert relationship management, and innovative solutions tailored to complex enterprise challen...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$130K - $180K *

Lead a dynamic team to build and scale applied sales capabilities, driving commercial strategy and technical sales excellence in a high-growth HVAC business segment, while collaborating cross-function...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$148K - $166K *

Transform clinical operations by leading a dynamic team to ensure compliance and quality in annual health assessments, fostering development and process improvement while collaborating across departme...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$140K - $182K *

Drive your career forward as a strategic EHS leader, collaborating with various teams to enhance workplace safety, compliance, and environmental stewardship within our corporate framework. Your leader...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$217K - $277K *

Join a dynamic team to advance Circle's Solutions Engineering in Capital Markets. Drive solution validation processes and collaborate with cross-functional teams, ensuring client success from discover...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$130K - $180K *

Deliver strategic oversight and leadership in healthcare reimbursement, ensuring compliance with regulations while driving revenue recognition and analytics to optimize financial performance and suppo...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$100K - $125K *

Manage and oversee global employee benefits programs, ensuring compliance and excellence in service delivery across multiple markets while collaborating with cross-functional teams to optimize the emp...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$143K - $229K *

Help us develop and execute data-driven communications strategies to drive growth, manage reputation, and support enterprise-wide objectives. Lead a high-performing team while navigating complex stake...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Unlock your leadership potential by managing accounting operations, overseeing financial reporting, enhancing processes, and driving team success in a dynamic environment. Collaborate with cross-funct...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$192K - $256K *

Lead and transform data engineering by modernizing platforms and architectures. Elevate data accessibility and governance to drive analytics and AI capabilities, impacting decision-making and automati...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K *

Drive strategic initiatives as an executive liaison, enabling leadership through effective communication and organization. Manage information flow, priorities, and cross-functional collaboration to en...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.