Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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1
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$116K - $162K *

Champion the future of support operations by leading a dynamic, remote team. Drive performance metrics, modernize tools, and shape AI integration to redefine customer experience across multiple brands...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Transform channel marketing strategies by building innovative programs that drive growth in industrial and automotive sectors. Collaborate with sales leadership to navigate ambiguity and create impact...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Drive operational excellence by leading multi-team managers in executing compliant money movement flows. Collaborate cross-functionally to enhance customer experiences while ensuring risk mitigation a...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$92K - $139K *

Drive exceptional customer success by managing a complex portfolio of Enterprise accounts, enhancing software value through strategic relationships and problem-solving. Influence industry revenue and...

RemoteRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$92K - $139K *

Drive customer success by managing a portfolio of enterprise accounts, ensuring optimal software utilization, and fostering strong relationships to enhance client satisfaction and revenue growth...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Transform supply chain financial management by leading cost analysis, budgeting, and strategic initiatives. Empower a cross-functional team to drive operational excellence and continuous improvement a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$153K - $268K *

Join a team that's advancing regulatory strategies for drug substance manufacturing. Lead the charge in selecting and justifying Regulatory Starting Materials, ensuring compliance with global guidelin...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Transform business growth by generating leads and fostering client relationships across Chemicals, O&G, Power, Metals, and Advanced Facilities sectors, driving profitability and strategic sales initia...

Baton Rouge, LARemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $170K *

Lead the charge in managing strategic partnerships, leveraging data insights to drive growth and retention. Collaborate cross-functionally to enhance partner performance and operational excellence whi...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$206K - $343K *

Lead the charge in transforming healthcare operations by delivering innovative performance solutions. Drive profitable growth through strategic program management and client engagement, ensuring measu...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$120K - $160K *

Champion quality excellence by leading and standardizing assurance systems across regional logistics operations, driving continuous improvement and client partnerships while supporting new business la...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$250K - $325K *

Accelerate your career by leading strategic communications and public policy initiatives that shape the future of AI identity and accountability. Drive visibility, influence industry narratives, and b...

United StatesRemote

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$113K - $160K *

Champion the quantification of business impact from technology and transformation investments. Lead financial modeling and value realization efforts, translating insights into actionable recommendatio...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Media

$90K - $166K *

Partner with us to lead strategic procurement and vendor management initiatives for enterprise clients, optimizing hardware lifecycle activities while ensuring efficiency, compliance, and cost-effecti...

Burnaby, BCRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Technical Services

$153K - $290K *

Transform drug discovery by leading a dynamic team in medicinal chemistry, driving innovative small-molecule candidates from concept to IND-ready status while fostering collaboration across a global n...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$113K - $158K *

Explore your potential as a Technology Strategy Director, collaborating with senior leaders to enhance marketing technology strategies. Drive impactful consulting engagements and foster client relatio...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Media

$106K - $177K *

Unlock potential by leading cross-functional teams to shape product strategy, drive growth, and enhance customer value through data-driven insights and innovative solutions across the full product lif...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $182K *

Accelerate growth by driving new software sales, building client relationships, and tailoring solutions to meet unique business needs. Collaborate with cross-functional teams to ensure a seamless cust...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead daily service desk operations, ensuring efficient ticket management, staffing, and quality support. Collaborate with teams to enhance service delivery and customer experience while overseeing inc...

Chicago, ILRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $110K *

Lead the charge in delivering exceptional field service support for imaging equipment. This role involves extensive travel, advanced troubleshooting, and mentoring junior engineers to ensure top-tier...

South Carolina, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Staffing

$150K - $180K *

Transform client engagement by driving growth in untapped markets, shaping impactful solutions, and delivering measurable results. Collaborate with diverse teams to connect client needs with innovativ...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$141K - $177K *

Drive strategic initiatives and operational excellence by leading technology solutions, collaborating with stakeholders, and ensuring project success through effective management and innovative proble...

Chicago, ILRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $183K *

Shape transformative clinical programs and patient engagement strategies, ensuring sustainable outcomes across care settings. Lead a dynamic team while partnering with executives to enhance patient ex...

Anchorage, AKRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Healthcare

$175K - $225K *

Join a team that's driving strategic HR initiatives to enhance talent, culture, and performance across a global organization. Collaborate with leadership to align people strategies with business goals...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$87K - $136K *

Elevate our Sales and Operations Planning by leading demand and supply strategies, ensuring product availability while managing inventory and cash flow. Collaborate with cross-functional teams to driv...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.