Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$145K - $169K *

Transform the Coca-Cola business by managing bottler partnerships, driving strategic planning, and ensuring operational excellence. Lead initiatives that enhance franchise capabilities and foster sust...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$150K - $180K *

Lead the charge in transforming global operations with cutting-edge digital solutions. Drive AI adoption, enhance manufacturing efficiency, and ensure compliance, while fostering a culture of operatio...

Lexington, MARemote

Reposted 2 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Empower innovation by leading the data and ML strategy, driving product outcomes through analytics and machine learning, and building a high-impact team in a growth-oriented tech environment...

Ventura, CARemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$175K - $210K *

Shape the future of product-led growth by leveraging AI to enhance customer experiences. Lead cross-functional teams to drive acquisition, engagement, and retention through innovative product strategi...

San Diego, CARemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$232K - $348K *

Elevate customer understanding by leading analytics teams to deliver actionable insights that drive strategic decisions and enhance customer experiences across diverse markets and stakeholders...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$126K - $168K *

Lead the charge in shaping and executing product strategy for B2B learning solutions, driving innovation and market impact while collaborating with cross-functional teams to deliver high-quality produ...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $140K *

Join a team that's redefining the technology channel landscape by building strategic partnerships and driving enterprise revenue across the Eastern United States. Leverage your expertise to create dem...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$230K - $461K *

Lead the charge in delivering high-quality, scalable services for the Automotive & Transportation sector, driving strategic initiatives and ensuring customer satisfaction across the Americas while man...

Detroit, MIRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$130K - $170K *

Elevate your career by leading purchasing strategy and supplier relationships. Drive procurement operations and cost management while ensuring resource availability to support organizational goals in...

Colorado Springs, CORemote

1 week ago

  •   5 - 7 years exp.  •   Staffing

$100K - $120K *

Drive financial excellence by integrating and analyzing revenue and expense forecasts, ensuring alignment across functions. Collaborate with FP&A teams to deliver actionable insights and support strat...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$76K - $119K *

Drive high-quality delivery of Data & AI products by leading cross-functional teams, ensuring alignment with strategic priorities, and optimizing execution processes for maximum business impact...

Conshohocken, PARemote

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Drive the evolution of dealer marketing solutions by leading product management efforts, overseeing current offerings, and defining a next-gen platform that enhances customer engagement and retention...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$95K - $149K *

Lead the charge in delivering complex product development projects by managing cross-functional teams, ensuring customer satisfaction, and driving operational excellence from initiation to delivery in...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $185K *

Join a dynamic team to drive growth by engaging mid-market employers, managing the full sales cycle, and fostering long-term partnerships. Collaborate with cross-functional teams to deliver innovative...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Empower your career by owning systems that enhance customer journeys. Collaborate across teams to design scalable processes, streamline billing, and drive revenue growth while tackling complex challen...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$240K - $280K *

Drive sales excellence by leading a high-performing team, executing strategic territory plans, and fostering consultative relationships with key customers to enhance revenue and market share...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $150K *

Unlock potential by overseeing project operations and client relationships, driving growth through strategic partnerships and best practices. Lead teams to achieve business goals while ensuring high s...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$275K - $300K *

Transform customer experiences by leading the multi-location product initiative, driving strategy, and developing innovative solutions that scale across the platform for diverse users, empowering them...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Lead the charge in delivering exceptional client services for high-value accounts. Develop integrated marketing strategies, oversee multidisciplinary teams, and drive account growth while ensuring qua...

Lanham, MDRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Lead a high-performing sales team to drive new logo acquisition and revenue growth in enterprise software. Develop strategies, foster collaboration, and engage executive customers to expand market sha...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$144K - $211K *

Drive engineering excellence by leading a high-performing team in implementing and scaling industrial control systems. Collaborate across functions to ensure reliable, maintainable solutions that supp...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$253K - $380K *

Accelerate progress at the forefront of healthcare by leading Medicare reimbursement strategies, collaborating with stakeholders, and driving patient access to innovative medical technologies in a dyn...

RemoteRemote

Today

  •   11 - 15 years exp.  •   Healthcare

$134K - $306K *

Elevate customer engagement by developing and executing strategic study plans, leading cross-functional teams, and ensuring successful project delivery in the rare disease therapeutic area...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$102K - $193K *

Elevate your career by leading a dynamic sales team, driving growth through strategic partnerships, and executing innovative healthcare solutions while achieving personal and team sales goals in a col...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$175K - $215K *

Elevate the technology function by leading engineering, delivery, and operations. Collaborate closely with leadership to shape technical strategy, ship code weekly, and ensure high standards in a dyna...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.