Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$100K - $120K *

Lead operations across multiple locations, ensuring client satisfaction and account growth. Develop talent and foster a positive culture while managing financial and quality objectives in a dynamic en...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$104K - $146K *

Lead the charge in strategic engineering initiatives to enhance operational excellence and efficiency across a multi-site logistics network, driving continuous improvement and safety while managing cr...

US-AnywhereRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Drive strategic planning and execution of development projects, ensuring effective collaboration across teams to achieve optimal results in retail development and redevelopment processes from concept...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$88K - $105K *

Lead and optimize transportation operations, ensuring effective planning, carrier management, and team collaboration to achieve financial and service goals. Engage with stakeholders and perform data-d...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Elevate your career by leading a dynamic Revenue Operations team, driving strategic client initiatives, and leveraging deep expertise in Salesforce and marketing automation tools to optimize performan...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $170K *

Drive global inventory governance by establishing strategies and compliance frameworks to ensure total inventory accuracy across operations, minimizing waste and safeguarding margins in a high-volume...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Oversee the chargemaster management process, ensuring accuracy and compliance in billing. Collaborate with clinical and financial teams to enhance revenue cycle operations, while leading audits and st...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$160K - $175K *

Champion clinical excellence by guiding clients through pharmacy benefit processes, conducting insightful reviews, and fostering partnerships. Drive innovative strategies that enhance client satisfact...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Lead the drive for growth by managing and expanding critical licensing partnerships while ensuring brand integrity, performance, and compliance across multiple licensee relationships...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$210K - $250K *

Shape your career by leading the commercialization of a groundbreaking therapy. Drive strategy, develop partnerships, and ensure execution excellence in sales, fostering collaboration across teams for...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$146K - $219K *

Unlock your potential by leading strategic category management initiatives that drive value in Human Resources and Legal services, optimizing spend and enhancing vendor partnerships for measurable bus...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$110K - $130K *

Elevate revenue growth by managing strategic enterprise accounts, influencing product development, and executing comprehensive strategies in a dynamic environment. Foster relationships and drive lasti...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $120K *

Lead the charge in delivering exceptional client services for high-value accounts. Develop integrated marketing strategies, oversee multidisciplinary teams, and drive account growth while ensuring qua...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Advance customer success by driving strategic outcomes and executive engagement. Collaborate with cross-functional teams to enhance platform adoption and influence transformational go-to-market strate...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $127K *

Drive end-to-end execution of complex air travel product initiatives, translating objectives into clear requirements. Collaborate with cross-functional teams to ensure high-quality delivery and operat...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$114K - $149K *

Transform your career by overseeing healthcare technology projects, ensuring alignment with business objectives, and leading diverse teams to deliver high-quality solutions on time and within budget...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Lead product marketing strategy and execution, driving growth in data-driven solutions across media and entertainment, from market insights to product launches, ensuring alignment with sales and custo...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Media

$95K *

Lead the charge in driving sales across designated territories, cultivate meaningful relationships with healthcare professionals, and develop strategic business plans to enhance market presence and re...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$190K *

Shape the future of automotive marketing by partnering with dealerships to implement innovative strategies. Utilize data-driven insights to boost sales, enhance customer retention and drive ROI, all w...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$108K - $132K *

Empower strategic growth by connecting client needs with innovative solutions. Lead proposal management, enhance client relationships, and collaborate across teams to deliver compelling value proposit...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$201K - $251K *

Lead the development and execution of impactful marketing strategies for pancreatic cancer programs, driving customer engagement and organizational growth through collaboration, innovation, and effect...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Transform strategic client engagement and drive commercial growth through innovative solutions and senior-level relationship building to meet client objectives and enhance market positioning...

US-AnywhereRemote

Reposted 1 week ago

  •   15+ years exp.  •   Pharmaceuticals & Biotech

$126K - $268K *

Join a team that's advancing regulatory strategies for drug substance manufacturing. Lead the charge in selecting and justifying Regulatory Starting Materials, ensuring compliance with global guidelin...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Transform client relationships into growth opportunities by managing and expanding strategic accounts. Drive sales growth through innovative strategies, collaborative approaches, and strong sales exec...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Accelerate progress at field service operations by leading a high-performing team to deliver exceptional customer support, ensuring safety, quality, and operational excellence while driving growth acr...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.