Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$125K - $150K *

Pioneer a new field sales organization by leading a team of Territory Managers to drive growth through independent agencies. Collaborate cross-functionally to enhance performance and achieve productio...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $160K *

Transform the future of autonomous ground support equipment by leading product strategy and roadmap development. Collaborate with cross-functional teams to ensure safety, performance, and reliability...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$100K - $120K *

Manage P&L for multiple states, driving pricing strategy and regulatory compliance. Collaborate cross-functionally to enhance product performance and profitability while presenting insights to senior...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Drive enterprise sales by building relationships with large dealership groups. Identify opportunities, navigate complex decision-making processes, and collaborate with internal teams to deliver tailor...

Des Moines, IARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$72K - $116K *

Drive operational excellence by overseeing vendor relationships and ensuring adherence to service agreements. Collaborate with teams to manage day-to-day operations and improve processes while develop...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$280K - $300K *

Shape the future of clinical supply management by leading strategy and execution for transformative therapies. Collaborate cross-functionally to ensure timely delivery of investigational products, whi...

Boston, MARemote

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$174K - $204K *

Lead the charge in franchise operations, driving revenue growth and strategic execution across the FSOP Channel. Collaborate with bottlers to enhance performance, optimize capabilities, and ensure eff...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Food & Beverages

$168K - $269K *

Lead a dynamic team of Customer Success Managers to drive retention, expansion, and satisfaction for strategic clients. Empower your team to deliver measurable ROI while fostering a culture of growth...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$166K - $244K *

Join a dynamic team to lead the Employer PMO, driving strategic program delivery and cross-functional alignment while enhancing operational efficiency and leveraging modern tools for impactful outcome...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$190K - $237K *

Optimize sourcing strategies and procurement processes for clinical operations, ensuring effective vendor management and governance across global clinical trials. Collaborate with cross-functional tea...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$327K - $408K *

Lead the charge in shaping long-term marketing strategies and partnerships, overseeing a dynamic team to drive growth and enhance market positioning through innovative co-marketing initiatives and cro...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$112K - $143K *

Unlock new business growth by managing relationships and executing sales strategies across a designated territory. Drive market share expansion and achieve revenue targets through strategic networking...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$140K - $160K *

Drive new business growth by leveraging your expertise in partnership sales, integrated marketing, and sponsorships. Collaborate with brands and agencies to create compelling solutions that meet their...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$114K - $152K *

Transform strategic direction for digital brands, leading a team to optimize programmatic campaigns and client relationships while driving innovation and operational efficiency in a dynamic environmen...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$200K - $300K *

Accelerate sales growth in the Pacific Northwest by leading a dynamic team in Washington, Oregon, and Idaho. Drive accountability, enhance pipeline management, and foster a high-performance culture th...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$144K - $200K *

Transform public safety sales by leading a regional team, enhancing performance, and driving success through effective coaching and recruitment. Collaborate across departments to build a predictable p...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$175K - $210K *

Elevate Global Medical Affairs by leading strategic initiatives and operational excellence. Drive innovation and scalable solutions while managing a high-performing team to enhance client value across...

Overland Park, KSRemote

Reposted today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$210K - $260K *

Unlock potential by leading the strategic direction of Workday AMS, overseeing client delivery, service quality, and operational excellence while driving growth and team development across diverse sec...

Chicago, ILRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Champion strategic relationships across Pacific military commands, turning insights into actionable opportunities. Lead customer engagements and exercises, ensuring operational readiness while buildin...

Hawaii, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$150K - $180K *

Drive strategic planning and operational excellence for a dynamic Marketing & Communications team. Own budgeting, resource management, and cross-functional partnerships while leading initiatives that...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Shape the future of our Google ecosystem business by driving growth, developing high-performing teams, and ensuring exceptional client delivery. Balance strategic leadership with hands-on execution to...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Drive the enhancement of Compliance Monitoring and Testing programs, ensuring regulatory alignment and effective risk management. Collaborate with stakeholders to improve operational efficiency and su...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $154K *

Strategize and lead client services to enhance business performance, drive operational excellence, and ensure client satisfaction across diverse teams and portfolios. Foster talent development and ris...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$235K - $265K *

Join a dynamic team to drive product sales for innovative solutions in defense. Lead customer engagement, shape opportunities, and manage a robust pipeline to enhance national security through cutting...

Columbia, MDRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$83K - $118K *

Unlock your potential by leading complex IT/SaaS projects, driving execution, and enhancing business processes. Collaborate with diverse teams to ensure project success while utilizing Agile methodolo...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.