Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Director, Territory Management
$125K - $150K *
Pioneer a new field sales organization by leading a team of Territory Managers to drive growth through independent agencies. Collaborate cross-functionally to enhance performance and achieve productio...
2 weeks ago
Staff Product Manager, AGSE Service
$135K - $160K *
Transform the future of autonomous ground support equipment by leading product strategy and roadmap development. Collaborate with cross-functional teams to ensure safety, performance, and reliability...
1 week ago
$100K - $120K *
Manage P&L for multiple states, driving pricing strategy and regulatory compliance. Collaborate cross-functionally to enhance product performance and profitability while presenting insights to senior...
3 weeks ago
$100K - $120K *
Drive enterprise sales by building relationships with large dealership groups. Identify opportunities, navigate complex decision-making processes, and collaborate with internal teams to deliver tailor...
3 weeks ago
Senior Vendor Performance Manager
$72K - $116K *
Drive operational excellence by overseeing vendor relationships and ensuring adherence to service agreements. Collaborate with teams to manage day-to-day operations and improve processes while develop...
Reposted 1 week ago
Executive Director, Clinical Supply Management
$280K - $300K *
Shape the future of clinical supply management by leading strategy and execution for transformative therapies. Collaborate cross-functionally to ensure timely delivery of investigational products, whi...
3 weeks ago
Senior Director, Franchise Operations - FSOP (All Brands), CCBNE & ABARTA
$174K - $204K *
Lead the charge in franchise operations, driving revenue growth and strategic execution across the FSOP Channel. Collaborate with bottlers to enhance performance, optimize capabilities, and ensure eff...
Today
Senior Manager, Strategic Customer Success
$168K - $269K *
Lead a dynamic team of Customer Success Managers to drive retention, expansion, and satisfaction for strategic clients. Empower your team to deliver measurable ROI while fostering a culture of growth...
3 days ago
Senior Director, Employer Program Management (P5), Lilly Employer
$166K - $244K *
Join a dynamic team to lead the Employer PMO, driving strategic program delivery and cross-functional alignment while enhancing operational efficiency and leveraging modern tools for impactful outcome...
3 days ago
Director, Sourcing & Procurement
$190K - $237K *
Optimize sourcing strategies and procurement processes for clinical operations, ensuring effective vendor management and governance across global clinical trials. Collaborate with cross-functional tea...
2 weeks ago
Senior Director, Revenue Marketing Services
$327K - $408K *
Lead the charge in shaping long-term marketing strategies and partnerships, overseeing a dynamic team to drive growth and enhance market positioning through innovative co-marketing initiatives and cro...
2 weeks ago
Regional Sales Director (Chicago)
$112K - $143K *
Unlock new business growth by managing relationships and executing sales strategies across a designated territory. Drive market share expansion and achieve revenue targets through strategic networking...
2 weeks ago
Senior Director, Partnership Sales
$140K - $160K *
Drive new business growth by leveraging your expertise in partnership sales, integrated marketing, and sponsorships. Collaborate with brands and agencies to create compelling solutions that meet their...
2 weeks ago
Director, Digital and Programmatic - Pharma
$114K - $152K *
Transform strategic direction for digital brands, leading a team to optimize programmatic campaigns and client relationships while driving innovation and operational efficiency in a dynamic environmen...
1 week ago
Director of Sales, Pacific Northwest - Remote (PST)
$200K - $300K *
Accelerate sales growth in the Pacific Northwest by leading a dynamic team in Washington, Oregon, and Idaho. Drive accountability, enhance pipeline management, and foster a high-performance culture th...
Reposted 1 week ago
Key Account Director, Majors West
$144K - $200K *
Transform public safety sales by leading a regional team, enhancing performance, and driving success through effective coaching and recruitment. Collaborate across departments to build a predictable p...
1 week ago
Executive Director, Global Medical Affairs
$175K - $210K *
Elevate Global Medical Affairs by leading strategic initiatives and operational excellence. Drive innovation and scalable solutions while managing a high-performing team to enhance client value across...
Reposted today
Workday AMS Leader - Senior Director
$210K - $260K *
Unlock potential by leading the strategic direction of Workday AMS, overseeing client delivery, service quality, and operational excellence while driving growth and team development across diverse sec...
2 weeks ago
Director of Strategic Relationships, Pacific
$125K - $150K *
Champion strategic relationships across Pacific military commands, turning insights into actionable opportunities. Lead customer engagements and exercises, ensuring operational readiness while buildin...
2 weeks ago
Director, Strategy and Operations
$150K - $180K *
Drive strategic planning and operational excellence for a dynamic Marketing & Communications team. Own budgeting, resource management, and cross-functional partnerships while leading initiatives that...
2 days ago
Sr. Director, Google Practice Lead
$150K - $200K *
Shape the future of our Google ecosystem business by driving growth, developing high-performing teams, and ensuring exceptional client delivery. Balance strategic leadership with hands-on execution to...
Reposted 2 weeks ago
Associate Director, Compliance
$110K - $130K *
Drive the enhancement of Compliance Monitoring and Testing programs, ensuring regulatory alignment and effective risk management. Collaborate with stakeholders to improve operational efficiency and su...
1 week ago
Director of Client Services (Remote)
$80K - $154K *
Strategize and lead client services to enhance business performance, drive operational excellence, and ensure client satisfaction across diverse teams and portfolios. Foster talent development and ris...
3 weeks ago
$235K - $265K *
Join a dynamic team to drive product sales for innovative solutions in defense. Lead customer engagement, shape opportunities, and manage a robust pipeline to enhance national security through cutting...
1 week ago
$83K - $118K *
Unlock your potential by leading complex IT/SaaS projects, driving execution, and enhancing business processes. Collaborate with diverse teams to ensure project success while utilizing Agile methodolo...
3 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.