Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$102K - $164K *

Innovate the future of healthcare as a Senior Product Manager, guiding the strategic vision, developing network products, and driving collaboration across teams to deliver impactful solutions that enh...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$191K - $204K *

Drive customer success and operations strategy in a hands-on role, leading provider onboarding, AI integration, and team development while ensuring PHI compliance. Lead the charge to create and scale...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$105K - $140K *

Inspire operational excellence as you drive aftersales performance across dealerships, fostering strategic partnerships, enhancing customer satisfaction, and delivering measurable results in a dynamic...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$128K - $213K *

Lead the development of commercial strategies and business activities for Power Transmission products, enhancing relationships with key customers and achieving sales objectives through effective accou...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$170K - $210K *

Empower strategic growth by partnering with sales leaders to shape AMER Enterprise and MSP operations during expansion. Drive planning, performance, and optimization, ensuring effective frameworks for...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Business Services

$228K - $348K *

Lead the enterprise strategy for data, analytics, AI, and automation, driving modernization and innovation across the organization. Collaborate with business leaders to transform data into a strategic...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $110K *

Oversee a dynamic logistics operation, driving delivery excellence and customer satisfaction while managing up to 100 daily routes. Collaborate with teams to enhance strategies and performance across...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Transportation

$90K - $130K *

Optimize the flagship SaaS SRM platform by managing product features and workflows. Lead cross-functional teams to enhance user experience, engage customers, and drive measurable outcomes in a multi-s...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$157K - $213K *

Unlock potential by leading engineering strategy and delivery for a transformative wealth management platform, shaping technology direction, and driving integrations in a dynamic, collaborative enviro...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$75K - $87K *

Join a dynamic team to lead strategic IT initiatives and direct client technology services, ensuring effective support and resources for administrative and educational purposes while overseeing a tale...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$166K - $279K *

Drive GTM productivity by leading systems, process design, and AI initiatives to optimize sales and customer success operations, ensuring efficiency and improved outcomes across teams in a dynamic, re...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$75K - $95K *

Shape the future of our admissions team by leading remote staff, driving compliance, and fostering successful student outcomes while ensuring top-notch service and support throughout the admissions jo...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $130K *

Oversee reconditioning operations, ensuring targets for production, cost, and quality are met while managing a large team. Drive continuous improvement and operational efficiency through effective lea...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$85K - $121K *

Lead technical support efforts for major clients, ensuring effective management of advanced AMI systems. Collaborate with teams to resolve issues, implement solutions, and enhance customer satisfactio...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $130K *

Drive transformative contact center solutions by leading cross-functional teams, engaging stakeholders, and translating business needs into actionable product roadmaps, while mentoring and cultivating...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Join a team that shapes the future of regulatory affairs by leading high-quality, compliant operations across clinical trials. Drive strategic direction, governance, and collaboration with key stakeho...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$106K - $132K *

Unlock potential by managing vendor relationships and contract administration, driving performance across 200+ suppliers. This role champions strategic partnerships, contract negotiations, and KPI ove...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$225K - $250K *

Empower building operations by leading product development initiatives that leverage technology and AI to enhance efficiency, scalability, and client satisfaction. Collaborate cross-functionally to pr...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$174K - $272K *

Bring your expertise to identify revenue opportunities while collaborating with commercial teams and thought leaders. Leverage scientific knowledge to suggest innovative solutions and promote biomarke...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$75K - $95K *

Optimize logistics operations for a North Sloper drilling project from planning through execution, overseeing procurement, vendor selection, and on-site personnel management to ensure timely and effic...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $105K *

Shape your career by managing customer relationships, ensuring satisfaction, and driving service quality for assigned accounts in the public safety sector, utilizing strong analytical and communicatio...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Partner with us to lead product implementations and enhance business analytics. Shape product documentation, training, and alignment with stakeholders to ensure optimal integration into processes and...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$190K - $210K *

Shape the future of health, safety, and environmental initiatives while leading a dynamic team. Drive compliance, mentor staff, and manage risks in a fast-paced construction environment. Your leadersh...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $200K *

Lead the charge in overseeing the operations of multiple automotive repair shops. Collaborate with store managers to drive performance, ensure quality service, and boost profitability while supporting...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $99K *

Unlock the potential of exceptional customer support by managing service delivery for government contracts. Foster strong relations, oversee project transitions, and drive customer satisfaction across...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.