Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$95K - $186K *

Join a team that's dedicated to building strong client relationships while leading strategic initiatives in the retirement industry. Leverage your expertise to educate clients, resolve issues, and dri...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$105K - $115K *

Optimize medical device utilization in health systems by leveraging expertise in cardiovascular, interventional radiology, and general surgery. Collaborate with stakeholders to drive cost reduction an...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Lead the Solutions Engineering function, driving technical excellence and customer engagement to design tailored data center solutions. Collaborate cross-functionally to ensure seamless transitions fr...

Texas, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $160K *

Transform client relationships by leading strategic accounts, mentoring peers, and leveraging AI tools to enhance customer success practices. Drive impactful change while managing high-stakes, complex...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$151K - $500K+*

Lead the charge in driving sales of medical products to ambulatory care providers. Build strong customer relationships, execute strategic plans, and collaborate with specialists to enhance patient car...

Pennsylvania, USRemote

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Shape the future of consumer engagement by leading strategy and performance across North America. Drive growth, optimize channels, and enhance customer experience in a dynamic fintech environment, inf...

CanadaRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$103K - $128K *

Join us to lead product strategy and development, driving innovation and performance in healthcare solutions. Collaborate cross-functionally to align business needs with customer expectations and ensu...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$116K - $125K *

Lead business development initiatives in the acute care market, driving revenue growth and expanding client relationships. Collaborate with teams to formulate strategies, negotiate contracts, and anal...

Dallas, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$192K - $384K *

Drive impactful technical programs by leading cross-functional teams, optimizing resources, and ensuring alignment with enterprise goals. Foster innovation and mentor talent to enhance operational eff...

Bellevue, WARemote

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$65K - $116K *

Shape the future of our operations by managing multiple locations, ensuring exceptional customer service, and driving revenue growth through effective leadership and strategic initiatives...

Wisconsin, USRemote

3 days ago

  •   5 - 7 years exp.  •   Transportation

$175K - $210K *

Lead operational excellence in biopharmaceutical manufacturing, overseeing GMP processes, technology transfers, and clinical supply. Drive strategic initiatives, manage CDMO relationships, and build a...

United StatesRemote

2 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Transform client relationships by leading strategic initiatives and ensuring client satisfaction. Drive growth through innovative marketing solutions while managing risks and fostering collaboration a...

Chicago, ILRemote

Yesterday

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$145K - $178K *

Lead the charge in driving strategic growth for hyperscale and silicon design customers. Own global account strategy, manage complex negotiations, and coordinate cross-functional teams to deliver inno...

California, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $165K *

Transform strategic partnerships by driving new business and expanding relationships with Independent Agencies and Brand Direct clients, leveraging advanced advertising solutions and insights to unloc...

Florida, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Take ownership of diverse projects, leading cross-functional teams to ensure successful execution, from planning to closure. Drive innovation and efficiency while managing budgets and stakeholder comm...

Tennessee, USRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Drive the success of a key product line by managing its lifecycle, profitability, and growth. Develop strategies for marketing, pricing, and inventory while leading a team to meet customer needs and m...

Richburg, SCRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$99K - $148K *

Lead market acceptance and demand for Aluminum conduit products, collaborating with sales agents and industry stakeholders to drive growth and transition from steel to Aluminum in the electrical const...

Illinois, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $147K *

Lead the charge in account management by cultivating client relationships, overseeing projects, and driving strategic initiatives. Utilize your expertise to enhance agency performance while fostering...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $102K *

Lead strategic oversight of operations across multiple dental practices, ensuring financial success and growth. Mentor teams, manage budgets, and implement performance metrics while fostering a cultur...

Colorado, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Create and implement a comprehensive fleet strategy, overseeing lifecycle management, compliance, and financial performance while collaborating with cross-functional teams to enhance asset utilization...

Westlake Village, CARemote

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Join our team to enhance patient access and streamline operational processes, driving meaningful improvements through data analysis, project management, and collaboration across departments while fost...

North Carolina, USRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in managing a multidisciplinary environmental team, driving business development and technical oversight for energy infrastructure projects while ensuring compliance and fostering clie...

Minnesota, USRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$213K - $321K *

Lead and develop a high-performing sales team, driving regional growth through effective strategy, coaching, and relationship-building. Own forecasting and operational cadence while fostering a cultur...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $136K *

Drive the governance and operational excellence of enterprise Master Data, ensuring data quality and compliance across multiple domains. Collaborate with stakeholders to implement standards and facili...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Food & Beverages

$165K - $220K *

Drive strategic partnerships in consumer health by identifying high-value opportunities, leading negotiations, and ensuring successful integration. Own the business development process to expand Labco...

Durham, NCRemote

Today

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.