Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$177K - $292K *

Drive seamless integration of third-party devices into a smart home ecosystem by leading strategic roadmaps and partnerships. Collaborate with top tech firms to enable frictionless user experiences an...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $120K *

Drive technical support strategies to enhance sales performance and foster collaboration across teams, ensuring effective product implementation and education while strengthening regional technical kn...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$75K - $95K *

Champion a high-performing technical support team, driving excellence in service and operations within the construction products sector, while providing expert guidance to clients on product applicati...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$138K - $261K *

Lead the charge in defining and executing HR strategies that empower teams and translate business objectives into actionable plans, fostering a culture of excellence and driving talent initiatives acr...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$141K - $202K *

The Sr Director of Sales is responsible for developing and implementing strategic sales programs to drive growth and market share. This role involves leading training for sales teams, creating sales p...

US-AnywhereRemote

Reposted today

  •   11 - 15 years exp.  •   Healthcare

$130K - $160K *

Lead the charge in early-phase Therapeutic Development, driving scientific rigor and operational excellence while managing Clinical Program Scientists to support innovative clinical research programs...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $130K *

Explore opportunities in litigation support services, driving sales growth while building strong client relationships. Take ownership of client satisfaction and collaborate with teams to achieve reven...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$118K - $150K *

Unlock your potential in a dynamic role overseeing multi-location operations, focusing on P&L, asset management, safety, and team development while driving customer service excellence and managing a f...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$137K - $229K *

Drive impactful medical device programs by leading cross-functional teams and managing execution from concept to market. Navigate complexity and ensure alignment with regulatory standards to advance h...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $175K *

Drive strategic resource management and procurement to ensure optimal staffing and vendor partnerships, enhancing delivery quality and business performance across global service delivery operations...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$68K - $110K *

Engage with our carrier customers by driving retention, upselling services, and providing critical account insights. You'll foster relationships and collaborate cross-functionally to enhance our offer...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Transportation

$120K - $180K *

Engage your leadership skills by driving project delivery excellence across engineering and operations. Oversee execution, foster accountability, and build high-performing teams to deliver on client e...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$145K - $195K *

Elevate patient experiences by providing comprehensive support within the myBeOne Patient Support Program. Collaborate closely with healthcare teams to ensure therapy access while driving operational...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$145K - $195K *

Join a dynamic team that drives patient access to oncology therapies through effective case management, education, and collaboration with healthcare providers and specialty pharmacies, ensuring patien...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Lead the charge in driving sales excellence by managing a dynamic team of outside sales specialists to meet revenue targets, support growth initiatives, and foster a collaborative environment focused...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$68K - $104K *

Join a team that's driving the implementation of Fiber services, overseeing cross-functional projects while fostering customer relationships and ensuring timely delivery. Your leadership will be key i...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$130K - $180K *

Drive success by scaling our Commercial Customer Success function, defining strategy, enhancing partner success, and leading a team to ensure customers achieve their goals and maximize value while pro...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$93K - $170K *

Drive growth by engaging media agencies, executing strategic sales plans, and optimizing audience data solutions to enhance client relationships and campaign effectiveness. Leverage expertise in digit...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$120K - $150K *

Elevate project execution by leading enterprise-wide controls, governance, and visibility across federal and commercial programs. Drive successful outcomes and protect margins through disciplined proj...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$200K - $240K *

Champion high-stakes capture management by leading strategic government pursuits. Drive business growth through innovative strategies, team collaboration, and executive engagement, focusing on complex...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$115K - $199K *

Create a strategic vision for Construction Technology, leading product innovation and cross-functional teams to deliver exceptional solutions in AI, IoT, and software. Drive business growth and mentor...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Consumer Technology

$110K - $120K *

Advance your career by leading new business initiatives across diverse service brands. Drive growth, cultivate relationships, and achieve sales targets in a vibrant, collaborative culture that values...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$85K - $120K *

Lead the charge in optimizing branch operations and enhancing performance by managing month-end processes, collaborating with cross-functional teams, and providing vital training to ensure efficiency...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Optimize financial operations by leading a dynamic accounting team to ensure accurate reporting and compliance in a healthcare setting, while driving process improvements and supporting strategic init...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$225K - $300K *

Join a team that's committed to enhancing client performance through strategic collaboration, driving impactful revenue cycle transformations, and delivering innovative operational solutions across he...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.