Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Director, Managing Director- 401K Relationship Manager
$95K - $186K *
Join a team that's dedicated to building strong client relationships while leading strategic initiatives in the retirement industry. Leverage your expertise to educate clients, resolve issues, and dri...
1 week ago
$105K - $115K *
Optimize medical device utilization in health systems by leveraging expertise in cardiovascular, interventional radiology, and general surgery. Collaborate with stakeholders to drive cost reduction an...
3 weeks ago
Director, Solutions Engineering, NA
$150K - $180K *
Lead the Solutions Engineering function, driving technical excellence and customer engagement to design tailored data center solutions. Collaborate cross-functionally to ensure seamless transitions fr...
1 week ago
$140K - $160K *
Transform client relationships by leading strategic accounts, mentoring peers, and leveraging AI tools to enhance customer success practices. Drive impactful change while managing high-stakes, complex...
1 week ago
$151K - $500K+*
Lead the charge in driving sales of medical products to ambulatory care providers. Build strong customer relationships, execute strategic plans, and collaborate with specialists to enhance patient car...
Today
Head of Consumer Segment, NAM (Canada)
$125K - $150K *
Shape the future of consumer engagement by leading strategy and performance across North America. Drive growth, optimize channels, and enhance customer experience in a dynamic fintech environment, inf...
Today
$103K - $128K *
Join us to lead product strategy and development, driving innovation and performance in healthcare solutions. Collaborate cross-functionally to align business needs with customer expectations and ensu...
3 weeks ago
$116K - $125K *
Lead business development initiatives in the acute care market, driving revenue growth and expanding client relationships. Collaborate with teams to formulate strategies, negotiate contracts, and anal...
3 weeks ago
(USA) Senior Director, Technical Program Management
$192K - $384K *
Drive impactful technical programs by leading cross-functional teams, optimizing resources, and ensuring alignment with enterprise goals. Foster innovation and mentor talent to enhance operational eff...
4 weeks ago
District Manager Milwaukee South
$65K - $116K *
Shape the future of our operations by managing multiple locations, ensuring exceptional customer service, and driving revenue growth through effective leadership and strategic initiatives...
3 days ago
Executive Director, Manufacturing
$175K - $210K *
Lead operational excellence in biopharmaceutical manufacturing, overseeing GMP processes, technology transfers, and clinical supply. Drive strategic initiatives, manage CDMO relationships, and build a...
2 days ago
$160K - $200K *
Transform client relationships by leading strategic initiatives and ensuring client satisfaction. Drive growth through innovative marketing solutions while managing risks and fostering collaboration a...
Yesterday
Account Manager - High Speed Interconnect Data Center
$145K - $178K *
Lead the charge in driving strategic growth for hyperscale and silicon design customers. Own global account strategy, manage complex negotiations, and coordinate cross-functional teams to deliver inno...
3 weeks ago
$140K - $165K *
Transform strategic partnerships by driving new business and expanding relationships with Independent Agencies and Brand Direct clients, leveraging advanced advertising solutions and insights to unloc...
3 weeks ago
$100K - $120K *
Take ownership of diverse projects, leading cross-functional teams to ensure successful execution, from planning to closure. Drive innovation and efficiency while managing budgets and stakeholder comm...
1 week ago
$150K - $180K *
Drive the success of a key product line by managing its lifecycle, profitability, and growth. Develop strategies for marketing, pricing, and inventory while leading a team to meet customer needs and m...
3 weeks ago
$99K - $148K *
Lead market acceptance and demand for Aluminum conduit products, collaborating with sales agents and industry stakeholders to drive growth and transition from steel to Aluminum in the electrical const...
2 weeks ago
$120K - $147K *
Lead the charge in account management by cultivating client relationships, overseeing projects, and driving strategic initiatives. Utilize your expertise to enhance agency performance while fostering...
1 month ago
$85K - $102K *
Lead strategic oversight of operations across multiple dental practices, ensuring financial success and growth. Mentor teams, manage budgets, and implement performance metrics while fostering a cultur...
4 weeks ago
$110K - $130K *
Create and implement a comprehensive fleet strategy, overseeing lifecycle management, compliance, and financial performance while collaborating with cross-functional teams to enhance asset utilization...
1 week ago
Sr. Mngr/Associate Director, Process Design & Deployment
$110K - $130K *
Join our team to enhance patient access and streamline operational processes, driving meaningful improvements through data analysis, project management, and collaboration across departments while fost...
Reposted 4 weeks ago
Land Services Environmental Group Manager
$110K - $130K *
Lead the charge in managing a multidisciplinary environmental team, driving business development and technical oversight for energy infrastructure projects while ensuring compliance and fostering clie...
1 week ago
$213K - $321K *
Lead and develop a high-performing sales team, driving regional growth through effective strategy, coaching, and relationship-building. Own forecasting and operational cadence while fostering a cultur...
3 weeks ago
$120K - $136K *
Drive the governance and operational excellence of enterprise Master Data, ensuring data quality and compliance across multiple domains. Collaborate with stakeholders to implement standards and facili...
Today
Executive Director, Consumer Health Partnerships
$165K - $220K *
Drive strategic partnerships in consumer health by identifying high-value opportunities, leading negotiations, and ensuring successful integration. Own the business development process to expand Labco...
Today
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.