Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$160K - $200K *

Join a team that's redefining brand identity and creative strategy to captivate customers. As a Senior Director, you will lead brand initiatives, oversee a dynamic team, and shape our narrative across...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$160K - $200K *

Partner with us to drive new business within the BFS+I sector, leveraging your deep industry expertise and executive connections to establish enduring client relationships and close high-value deals i...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Help us drive innovative product strategies in patient services, focusing on access, adherence, and affordability. Lead cross-functional teams to translate business needs into impactful technology sol...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$177K - $221K *

Champion operational excellence by directing distribution initiatives, ensuring seamless collaboration with cross-functional teams, and driving process improvements to support the commercialization of...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Reimagine business development by building strategic partnerships with VARs to drive revenue outcomes and enhance customer experiences. Leverage your expertise in cloud and security to create impactfu...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in developing and optimizing Sales Operations for a high-growth company, focusing on data integrity, process governance, and inside sales leadership to translate strategic vision into...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Create innovative product strategies by aligning market needs and client feedback. Lead the product lifecycle from vision to execution, collaborating with cross-functional teams to drive product excel...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Inspire a culture of excellence while leading disability and absence management initiatives. Shape client partnerships and empower teams to deliver exceptional service across multiple programs, drivin...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$115K - $125K *

Join a team that's redefining enterprise Product Master Data Management as a Lead Product Data Steward. Shape governance processes, enhance workflows, and ensure data quality while building a crucial...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$252K - $315K *

Accelerate operational excellence by leading U.S. Region strategies and execution across functions. Collaborate with senior leaders to drive growth, enhance communication, and streamline processes for...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$124K - $156K *

Champion customer success by leading a team to enhance satisfaction and retention. Develop strategies that drive strong relationships, utilize data for insights, and collaborate across teams to meet a...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$185K - $200K *

Lead the charge in driving revenue and market growth for the Performing Arts segment, managing the entire sales lifecycle while fostering key industry relationships and spearheading market strategies...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Business Services

$135K - $185K *

Lead business operations by optimizing financial performance, enhancing customer experience, and driving innovation in a dynamic market. Leverage strong leadership skills and analytical insights to ex...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$115K - $207K *

Join us to engage with clients on procurement improvements, manage project workstreams, drive strategic sourcing, and lead teams to optimize supply chain effectiveness. Your expertise in consulting an...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Help us drive success by building strategic partnerships within the Financial Services sector. You'll leverage innovative marketing solutions, foster client relationships, and contribute to revenue gr...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $110K *

Drive regional sales and marketing strategies, fostering partnerships, analyzing trends, and overseeing initiatives to enhance referral growth and operational success across multiple locations...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$116K - $191K *

Transform service delivery strategy to enhance customer experience and operational efficiency. Collaborate across departments to develop innovative solutions, optimize performance, and drive sustainab...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$177K - $266K *

Shape the future of oncology marketing by leading strategy and execution across US & Canada. Drive growth through innovative campaigns and enhance customer engagement by collaborating with cross-funct...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$129K - $231K *

Join a team that's driving packaging innovation in drug product manufacturing. Lead technical strategy and design for late-stage clinical programs, ensuring quality and compliance while collaborating...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$180K - $200K *

Advance global benefits strategy and governance to support employee wellbeing and Vantage’s growth across regions while ensuring compliance, operational excellence, and a competitive employee experien...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$250K - $340K *

Lead a high-performing national account management team driving sales strategies for an innovative allogeneic cell therapy. Collaborate across functions to ensure patient access, achieve sales goals...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$108K - $181K *

Shape strategic relationships with key industrial clients, driving sales growth and collaboration. Manage account strategies to exceed targets, effectively bridging client needs and company offerings...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $229K *

Transform the operational backbone of a fast-growing company. Lead strategic planning, harness internal communications, and refine business processes to drive alignment and accountability as you partn...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Healthcare

$190K - $210K *

Empower the Product Marketing team to define categories and drive growth by developing compelling narratives, equipping teams for market success, and translating insights into customer value across es...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$127K - $203K *

Engage customers and drive strategic growth by managing key accounts, fostering strong relationships, and executing comprehensive account strategies to ensure satisfaction and exceed revenue targets...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.