Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$173K - $302K *

Lead cross-functional teams to deliver complex projects on time and within budget. Manage schedules, financials, and stakeholder relationships while addressing risks and ensuring client satisfaction a...

San Francisco, CARemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$102K - $125K *

Champion client success by leading a remote service team, driving process improvements, and managing complex data solutions. Collaborate across diverse teams to ensure timely deliverables and enhance...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $200K *

Empower a high-growth organization by leading operations strategy, enhancing client satisfaction, and driving efficiency through AI and automation. Collaborate with senior leadership to ensure financi...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$190K - $210K *

Transform the contract management landscape for large-scale data center projects. Oversee RFx processes, negotiate contracts, and ensure compliance while collaborating with cross-functional teams to m...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead and expand strategic client relationships, driving satisfaction and revenue growth. Collaborate cross-functionally to deliver high-impact solutions and manage large-scale initiatives while ensuri...

Maryland, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$100K - $200K *

Drive organizational success by leading HR strategies, talent management, and employee development initiatives across multiple teams. Collaborate with leadership to enhance performance and foster a cu...

Illinois, USRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Unlock growth by leading sales initiatives and driving new opportunities in Salesforce services. Collaborate with teams to develop strategic solutions, manage client relationships, and exceed revenue...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Accelerate progress at a large-scale automation project as the executive leader driving end-to-end delivery, ensuring scope, schedule, and quality align with customer expectations and business objecti...

Franklin, TNRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $235K *

Join a team that's redefining business processes through digital transformation. Lead cross-functional initiatives, ensuring scalable and standardized practices that align with strategic goals while f...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$155K - $205K *

Champion process excellence by optimizing workflows and driving cross-functional improvements. Collaborate with teams to enhance operational efficiency, reduce costs, and elevate service quality throu...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $150K *

Join a team that's shaping the future of consulting in P&C insurance. Lead client engagements, ensure quality standards, and foster long-term relationships while driving business growth and mentoring...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $160K *

Drive strategic growth by leading a high-performing team to enhance customer relationships and sales strategies. Oversee National Account partnerships, implement innovative solutions, and achieve ambi...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Accelerate your career by leading market growth strategies, driving revenue, and building high-performing sales teams. Leverage market insights and analytics to identify opportunities and execute acti...

Cleveland, OHRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$163K - $217K *

Grow your career with a dynamic leadership role guiding a high-performing sales team. Drive growth and innovation while managing strategic accounts in the Banking and Financial Services sector, shapin...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Lead a dynamic team to enhance client partnerships, driving retention and growth for Fortune 500 and global clients. Your leadership will shape strategies, oversee renewals, and ensure exceptional ser...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$136K - $160K *

Drive global procurement strategies and foster client relationships while overseeing multi-regional teams. Lead sourcing initiatives, ensure compliance, and deliver measurable value aligned with clien...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$115K - $135K *

Unlock potential by leading client service strategies that enhance relationships, drive satisfaction, and foster retention. Collaborate across teams to deliver tailored solutions for complex client ne...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$190K - $220K *

Lead the charge in shaping the go-to-market strategy for innovative data security services, driving customer adoption and engagement through compelling narratives and strategic partnerships across tea...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Advance your career by leading our Customer Support teams, driving strategy and innovation. Oversee a 25-member organization, enhancing partner experiences through AI-enabled, human-centered support w...

St. Mary Of The Woods, INRemote

4 days ago

  •   11 - 15 years exp.  •   Healthcare

$151K - $201K *

Lead the charge in enhancing airport operations and customer experience by providing strategic direction, fostering leadership development, and ensuring operational excellence across multiple stations...

Denver, CORemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$160K - $200K *

Drive revenue growth by leading a high-performing sales team, developing innovative strategies, and enhancing customer relationships in the industrial energy optimization sector. Collaborate cross-fun...

Raleigh, NCRemote

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Drive operational excellence at a leading healthcare organization by leading funded medical accounts receivable. Build a high-performing collections team, enhance cash flow, and ensure compliance whil...

Pennsylvania, USRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$165K - $185K *

Unlock your potential by leading integrated facilities management for a pharmaceutical portfolio. Drive operational excellence, manage budgets, and foster strong client relationships while overseeing...

Raynham, MARemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Accelerate progress at the forefront of CX AI delivery, leading complex programs to measurable outcomes. Manage a diverse portfolio, drive client engagement, and foster innovation in AI-driven solutio...

Toronto, ONRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$105K - $125K *

Elevate your career by managing strategic partnerships and driving revenue growth. Collaborate with executive leaders, identify new opportunities, and enhance market presence while ensuring operationa...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.