Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$180K - $283K *

Empower and elevate our account management strategy to maximize retention and drive growth. Spearhead team performance, implement best practices, and analyze data to unlock insights, fostering strong...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Pioneer your career by leading global financial operations, driving efficiency in AP, AR, and revenue processes while ensuring regulatory compliance and operational excellence across cross-functional...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $190K *

Transform your future by leading strategic pursuits in complex transformation deals. Collaborate across disciplines to craft compelling narratives that resonate with executives. Drive impactful outcom...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$149K - $298K *

Manage and lead service teams to increase market share while ensuring customer satisfaction and efficient operations. Drive profitability and oversee key strategies and budgets for growth in a dynamic...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Healthcare

$180K - $190K *

Join a dynamic team to lead sales efforts, mentoring Account Executives to exceed targets. Drive growth by opening new markets and closing business in the enterprise software sector while supporting a...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $155K *

Drive client relationships and team performance while managing operations, promoting business development, and ensuring compliance with standards. Lead a committed team to achieve strategic goals and...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Transform your career by building a RevOps function from the ground up, optimizing processes, driving data insights, and enhancing revenue predictability in a dynamic B2B SaaS environment. Your leader...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$134K - $241K *

Analyze complex commercial transactions and lead a high-performing team. Collaborate with Sales and Finance to structure deals, drive strategic decisions, and enhance processes that support business g...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $90K *

Join a team that's driving account growth and building strategic relationships. Lead initiatives to enhance customer satisfaction and maximize sales effectiveness while meeting ambitious quotas throug...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $160K *

Engage key enterprise clients by managing relationships to drive revenue growth and product adoption. Leverage your technical expertise in IoT and proven sales skills to close new business opportuniti...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$300K - $420K *

Drive strategic new logo acquisition across the East region, leading a team of sellers to close complex enterprise deals. Collaborate cross-functionally to enhance market reach and deliver tailored so...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $160K *

Drive strategic direction for the Inside Enterprise Account Management team, ensuring revenue growth, customer retention, and satisfaction. Lead and develop managers to enhance sales execution and dee...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$120K - $160K *

Lead the charge in engineering excellence by managing complex projects, mentoring teams, and driving innovative technology implementations. Ensure sustainable operations while aligning with business o...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$187K - $250K *

Manage and lead interdisciplinary project teams to ensure successful delivery of data center construction projects within budget and timelines, while maintaining safety standards and operational excel...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$130K - $180K *

Join a team that's shaping the future of trade and contract operations for a cutting-edge biotechnology firm. Lead system implementation and management, ensuring operational excellence as the company...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $130K *

Transform client relationships by leading strategic marketing initiatives, managing financial performance, and mentoring teams to deliver innovative solutions while ensuring client satisfaction and gr...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Lead the charge in driving strategic sales operations to scale revenue initiatives and enhance profitability. Collaborate across teams to implement effective retention strategies, optimize forecasting...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$160K - $185K *

Oversee Sales Operations for the Americas, enhancing forecasting, pipeline management, and operational excellence. Partner with sales leadership to drive insights, streamline processes, and ensure dat...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$91K - $166K *

Join a team that leads financial planning and analysis for call center operations, ensuring insights drive performance and cost management. Oversee reporting, budgeting, and collaborate cross-function...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$135K - $155K *

Lead advanced customer analytics initiatives, providing strategic insights and fostering client relationships. Drive analytics delivery excellence with distributed teams while identifying growth oppor...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Shape operations and customer partnerships in a high-impact role, leading complex JDM and Systems Integration programs. Drive strategic initiatives, ensure flawless execution across teams, and develop...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $166K *

Elevate presales excellence by leading cross-functional teams to enhance execution quality, drive effective deal strategies, and foster growth through innovative processes while supporting a diverse a...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Champion the transformation of global supply chain operations through effective project management, financial oversight, and cross-functional collaboration, driving initiatives that enhance performanc...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$70K - $95K *

Transform client relations by leading and mentoring a dedicated team. You'll drive performance, optimize presentations, and ensure exceptional service across the Americas, playing a crucial role in ou...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Lead the charge in developing customer relationships while mentoring a team to deliver impactful presentations and support. Enhance account performance through data analysis and cost management across...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.