Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$110K - $130K *

Drive strategic client relationships and lead interactive marketing initiatives. Collaborate with teams to deliver impactful solutions, manage budgets, and ensure client satisfaction while fostering b...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Engage your expertise to lead end-to-end U.S. vaccine distribution, managing logistics, compliance, and third-party partnerships to ensure efficient, cost-effective delivery while driving operational...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Accelerate growth by fostering partnerships and driving sales through the broker channel. Leverage established relationships in the Mid-Atlantic to enhance client engagement and achieve revenue target...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $275K *

Join a team that's shaping operational excellence in the Aerospace & Defense sector. Drive strategic initiatives in global manufacturing, supply chain, and quality management while fostering innovatio...

US-AnywhereRemote

5 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$186K - $235K *

Empower the development of innovative products by leading technical management in formulation, regulatory compliance, and quality assurance. You’ll drive safety standards and enhance team capabilities...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$175K *

Drive the long-term architecture and strategy for core revenue systems. Lead a growing team to enhance data integrity and scalability for Sales, Finance, and Customer Success while partnering with lea...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Pioneer the digital product strategy for Commercial, leading a portfolio that enhances client interactions, drives value through emerging technologies, and ensures operational excellence while managin...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Drive high-quality business performance and operational excellence across regions by coaching and aligning leadership teams, ensuring accountability, and fostering a culture of continuous improvement...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$130K - $160K *

Drive the sourcing strategy and market access for parts supply, fostering relationships with key Asian suppliers while ensuring compliance and quality standards are met for operational excellence acro...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$198K - $283K *

Empower and elevate our account management strategy to maximize retention and drive growth. Spearhead team performance, implement best practices, and analyze data to unlock insights, fostering strong...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$170K - $205K *

Join a dynamic team to drive commercial strategy and execution, enhancing customer engagement and optimizing benefits solutions. As a key player, you'll collaborate across departments to boost sales p...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$75K - $95K *

Drive business success by managing strategic partner relationships, enhancing market presence and identifying growth opportunities. Collaborate with leadership and conduct regular reviews to maximize...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$130K - $180K *

Pioneer your career by leading global financial operations, driving efficiency in AP, AR, and revenue processes while ensuring regulatory compliance and operational excellence across cross-functional...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $183K *

Innovate your career by driving project initiatives and collaborating cross-functionally. Utilize your leadership skills to enhance process efficiencies and ensure alignment with strategic objectives...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$245K - $340K *

Lead the charge in driving consulting opportunities across North America. Collaborate with cross-functional teams to develop solutions, build executive relationships, and create measurable outcomes th...

US-AnywhereRemote

5 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the charge in global supplier quality strategies, driving excellence, compliance, and continuous improvement in supplier development and performance management, ensuring resilience in production...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Elevate your career by driving business growth through strategic account management, leading collaborative initiatives, and achieving revenue goals. Be a pivotal force in expanding market share and cu...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Transportation

$341K - $409K *

Unlock the potential of physical operations by leading a high-performing sales team. Drive strategic initiatives, coach managers, and foster a culture of growth and collaboration while delivering impa...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$74K - $111K *

Provide efficient equipment service and troubleshooting for packaging machinery in protein processing, ensuring optimal performance and customer satisfaction while developing strong relationships and...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$125K - $140K *

Transform operational excellence in our Field Service organization. Lead analytics, governance, and performance initiatives to enhance safety, customer satisfaction, and efficiency, driving business p...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Join a dynamic team as you oversee regional operations, ensuring seamless service delivery and operational excellence across facilities while driving strategic initiatives and fostering high-performan...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$261K - $485K *

Transform customer support by leading a 150+ global team, deploying AI agents, and building a world-class service model. Drive proactive engagement, develop innovative strategies, and serve as the voi...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's redefining digital ad sales strategies with an emphasis on programmatic solutions. Drive revenue growth through executive client relationships and lead a talented sales team to exce...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$180K - $200K *

Drive the future of customer success by leading a high-performing team. Own retention and revenue targets, establish proactive risk management, and refine operational models to ensure sustained custom...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Lead the charge in transforming client delivery with innovative project execution across multiple financial technology products, ensuring high-quality outcomes and exceptional client relationships whi...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.