Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$130K - $160K *

Champion the transformation of preserved media into strategic digital assets. Lead cross-functional innovation to define the vision and roadmap for Media & Archival Solutions within a rapidly evolving...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Media

$80K - $95K *

Transform supply chain operations by guiding teams, optimizing processes, and ensuring quality standards are met, all while fostering a culture of safety and engagement across all departments for oper...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Optimize operational strategies and processes to enhance Sales Engineering effectiveness. Drive cross-functional alignment, reporting, and resource planning to scale technical pre-sales operations in...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion exceptional customer support by leading technical operations, resolving complex cases, and collaborating with cross-functional teams to enhance service quality and customer satisfaction in a...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$80K - $108K *

Take ownership of translating product visions into actionable requirements. Collaborate across teams to refine priorities and ensure successful launch of software solutions while maintaining a strong...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Lead operational transformation initiatives, manage cross-functional teams, and enhance client success strategies. Drive onboarding, product adoption, and value realization while ensuring scalable ser...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$349K - $441K *

Reimagine business development by leading a global strategy for Software, Services, and CX. This role offers the opportunity to drive growth and profitability while managing risk in a complex organiza...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Finance & Insurance

$74K - $92K *

Join a team that's dedicated to enhancing healthcare by delivering exceptional customer service. Collaborate across diverse teams to resolve complex inquiries and improve processes, making a tangible...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$180K - $200K *

Lead the charge in delivering innovative technology solutions for our Technology, Media and Telecom clients, enhancing their strategic outcomes through effective collaboration and expert communication...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Technical Services

$72K - $192K *

Empower a dynamic sales team to exceed targets and drive growth while fostering a culture of collaboration and accountability, all aligned with core values focused on the well-being of both clients an...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$185K - $344K *

Join a team that's redefining market access through innovative data partnerships. Lead strategic collaborations, ensure data compliance, and drive insights that enhance decision-making and patient ser...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Drive strategic sales initiatives, mentor the sales team, and exceed quotas through collaboration and leadership in a dynamic healthcare technology environment...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$127K - $171K *

Join a dynamic team to enhance AML compliance programs and drive strategic initiatives. Collaborate across functions globally, ensuring regulatory adherence while leveraging technology to optimize ope...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in driving account growth for key clients, leveraging AI expertise to shape conversations with CXOs. Expand engagement depth while achieving aggressive revenue targets and enhancing cl...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$250K - $370K *

Accelerate growth by expanding key accounts and establishing strategic partnerships with CXOs. Leverage AI expertise to drive value-led conversations and ensure client satisfaction while achieving rev...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $210K *

Lead the charge in crafting marketing strategies for innovative medical devices. Collaborate cross-functionally to drive growth, enhance customer insights, and optimize portfolio management within the...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$189K - $256K *

Join a team that's defining strategic partnerships and driving innovation across Global Commercial Operations. Lead category and sourcing teams in Data, Analytics, and Market Access, ensuring alignmen...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$140K - $197K *

Transform client relationships by leading diverse teams, driving project success, and fostering partnerships. Leverage your cost management expertise to enhance performance while contributing to strat...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $210K *

Optimize marketing strategy to elevate our presence in healthcare AI. Lead cross-functional initiatives to generate impactful content, drive revenue growth, and establish Qualified Health as the trust...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Transform customer relationships into thriving revenue streams. Drive strategic sales initiatives, identify market opportunities, and collaborate across departments to maximize growth while ensuring a...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate project delivery by leading complex initiatives from concept to completion. Manage resources, mitigate risks, and ensure timely, budget-conscious, high-quality outcomes while fostering communi...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Champion market expansion and strategic sales in the transformer industry, forging key client partnerships and driving compliance with industry standards while maximizing revenue and product line grow...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$133K - $199K *

Optimize broker and employer services by leading transformative strategies, enhancing customer experiences, and driving operational excellence in a highly collaborative environment focused on sustaina...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $190K *

Oversee comprehensive technology operations, ensuring reliability, scalability, and security. Drive modernization while enhancing employee experience through cutting-edge infrastructure and seamless s...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$120K - $180K *

Join a team that’s shaping network operations by developing and maintaining advanced systems, applications, and configurations. You'll lead IT projects ensuring seamless service delivery and robust se...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.