Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$120K - $145K *

Join a dynamic team to define and execute innovative payment infrastructure strategies, enhancing capabilities through cutting-edge technologies and partnerships. Lead cross-functional initiatives to...

Atlanta, GARemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$113K - $188K *

Champion the development of innovative tools for customer service teams, enhancing agent efficiency and service quality. Collaborate across departments to drive product strategy, leveraging data and u...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Lead the charge in building long-term customer relationships while optimizing operations. As a Business Manager, you'll drive strategic growth, manage key accounts, and collaborate across teams to enh...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K *

Engage with healthcare professionals to drive product adoption and sales growth. Collaborate with surgical teams, manage territory business plans, and build lasting relationships to enhance patient ou...

Indianapolis, INRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Join our dynamic team as a Finance Manager, where you'll lead financial analysis, develop models, and present insights to senior leadership, driving growth and accuracy in financial reporting across t...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Unlock potential by leading client relationships and driving strategic measurement initiatives. Manage a diverse portfolio, ensuring retention and growth while guiding teams to deliver impactful marke...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$159K - $286K *

Architect strategic account relationships to drive growth and profitability. Leverage deep connections with C-suite executives to deliver tailored solutions and maximize renewals, ensuring customer sa...

Missouri, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$67K - $101K *

Innovate your sales career by driving revenue growth and building lasting customer relationships. Own your territory, manage the full sales cycle, and collaborate with teams to accelerate deals and en...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$102K - $154K *

Shape customer success by managing complex escalations, driving improvements, and coordinating cross-functional teams. Your leadership will enhance workflows and ensure high-quality resolutions, makin...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $205K *

Join a team that's redefining enterprise sales by leading a diverse group of sellers to exceed quotas, drive growth, and implement innovative fraud solutions in a rapidly evolving market...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$215K - $235K *

Transform operations at multiple locations by leading field services, ensuring safety, quality, and profitability while driving growth in relay protection and controls. Collaborate with teams to execu...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$130K - $190K *

Drive the North America Service Strategy & Operations analytics vision, enhancing decision support through data and AI. Collaborate with senior leaders to translate insights into actionable business o...

San Francisco, CARemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$174K - $261K *

Empower enterprise transformation by leading a specialized sales team focused on cloud, data, and AI solutions. Drive strategic partnerships, coach high-performing sellers, and enhance technology stra...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$78K - $88K *

Drive supplier relationships and manage product lines to optimize performance. Collaborate with teams on product development, analyze market trends, and execute pricing strategies to enhance value and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Unlock potential by leading sales strategies in the renewable energy sector. Collaborate with cross-functional teams to engage clients, driving sales growth and building impactful relationships while...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$70K - $106K *

Drive the successful execution of events from planning through post-event, managing logistics, equipment, budgeting, and team coordination to ensure seamless experiences and satisfaction for stakehold...

RemoteRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Champion operational excellence in Transaction Tax Compliance, leading a high-performing team to ensure regulatory adherence, risk management, and continuous improvement while collaborating with execu...

Oregon, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$154K - $196K *

Unlock potential by leading strategic government programs, managing P&L, and driving operational excellence. Oversee contract delivery, mentor staff, and foster client relationships to ensure growth a...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$208K - $416K *

Drive the vision and strategy for Seller Risk, leading product innovation to enhance trust and reduce friction in the marketplace. Collaborate with cross-functional teams to build AI-powered platforms...

Sunnyvale, CARemote

4 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$190K - $238K *

Champion provider growth by shaping strategies that enhance engagement and acquisition. Collaborate cross-functionally to create compelling messaging and drive impactful go-to-market initiatives, ensu...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $175K *

Join a team that's driving transformation in insurance technology by leading complex SaaS programs. You'll ensure delivery excellence, manage risks, and enhance client confidence while shaping the fut...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$195K - $240K *

Champion the growth of NeoCloud sales by building a dedicated team and strategy to secure key accounts, drive long-term contracts, and enhance customer relationships in a dynamic, AI-driven market...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $140K *

Shape the future of industrial water solutions by driving sales growth, managing key accounts, and fostering enduring partnerships with customers and teams to enhance sustainable business outcomes and...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform real estate transactions by managing complex portfolios, leading negotiations, and collaborating with stakeholders to deliver strategic solutions for corporate clients...

Dallas, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$160K - $220K *

Engage with higher education institutions to foster relationships, drive customer success, and expand platform adoption. Balance strategic management and revenue growth in a dynamic environment, ensur...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.